Experience

365squared

• Malta
• Telecommunications
• 1 - 100 Employee

• Operation Support Agent

  • Jul 2022 - Present



Remo virsual conference

• Malta

• Tech Support Representative

  • Oct 2020 - Mar 2022

  Handling customer inquiries and tech support requests throughout whole conference; Communicating directly with customers, direct them to best practices and answer product questions; Multitasking on live chat; handling multiple conversations simultaneously, while maintaining a fluidic and friendly conversation; Troubleshooting product issues and bugs from start to finish; Working with various departments while assisting the users and providing them the resolution/information in a timely manner; Assisting in developing best practices for handling support requests and tracking customer feedback; Responding to customers via emails and other support channels when additional hands on deck are needed; Identifying and tracking customer feedback to better advocate on behalf of our users Helping new customers upgrade and up selling existing customers to the plan of their dreams; Continuously striving to provide the highest standards of customer service, improving through coaching & feedback from Supervisor; Show less



Sino-Ocean Real Estate (BeiJing)

• Beijing City, China

• Senior Project Manager

  • May 2015 - Mar 2020

  - Cooperated with all relevant media sources to promote estates - Making proper manning guide for all sale centers - Evaluating the sales performance and customer satisfaction - Analyzed factors will influence on sales performance and sales strategy will be changed in substantially - Leading example and work as a team player - Motivating the team to achieve the monthly sales target - Maintaining good relationship with government which make sure all documents and licenses could be issued successfully - Always work with head of sales and marketing to settle the weekly sales activity Cooperating with all suppliers to smoothly complete the project on schedule Show less



Pullman Beijing South

• 1 - 100 Employee

• Front Office Manager

  • Oct 2010 - May 2015

  - Front Office SOP Training & Coaching - Analyze competitor business performance both past and future to ensure the best selling strategies are applied. - Hotel Product Information Training & Evaluation - Offering Sales Analysis Monthly Report and Annual Report for GM& DOS - Manning Guide & Management - Making Monthly and Annual working plan, And Coaching Daily Operation for All Sections - Organized to Warmly Greeting All VIP Guests - Maintaining Good Relationship with Internal & External Guests - Making Monthly Training Plan and Supervised Implementation - CAPEX Management - Cost Control - Inventory Management Show less



Kempinski Hotels

• Germany
• Hospitality
• 700 & Above Employee

• EF supervisor

  • May 2006 - Oct 2010

   协助客人办理在店各项服务 Assistance VIP in stay Service  贵宾客户关系管理 VIP Relationship Management  部门贴身管家技能培训及考核 Butler Department Skill Training & Evaluation  行政楼层贵宾在店服务 VIP Service Delivery  行政楼层房态控制 Room Status Control  库存盘点及管理 Inventory Management  人员班次管理 Shift Arrangement Management  协助客人办理在店各项服务 Assistance VIP in stay Service  贵宾客户关系管理 VIP Relationship Management  部门贴身管家技能培训及考核 Butler Department Skill Training & Evaluation  行政楼层贵宾在店服务 VIP Service Delivery  行政楼层房态控制 Room Status Control  库存盘点及管理 Inventory Management  人员班次管理 Shift Arrangement Management