Product Executive

• May 2022 - Present

Identify new features and enhancements based on market needs, company strategy, operation needs, etc.Drive new Web or mobile product development or functional enhancement from concept, user research, requirement gathering and analysis, product specification and planning, testing to launch.Collaborate with engineers and user departments such as marketing, sales and operation team for implementation.Documentation, including product specification, product manual, operation guidelines, etc.Evaluate product performance, prepare reports, present findings and insights.

Key Account Manager

• Sep 2021 - Jul 2022

• Redesigned the email templates by using automation of excel, reducing the miscommunication and mistakes to clients by 80%• Identified several operating improvements in Salesforce CRM systems and reported to technical team• Worked with different stakeholders and clients to develop the aging billing issue strategies by using design thinking framework• Researched and prepared presentations for C-level suite regarding profitability report and market trend in data centre industry• Monitored the logistics and manpower of 5G installation project, over 300 cell sites • Promoted the high-quality sales with customized products with over 20 foreign companies based on the client' s requirement

Sales Operations Executive

• Sep 2020 - Sep 2021

Summer associate (ESCB)

• Jun 2020 - Sep 2020

• Proposed the digital solution to C-level suite for self-reflection purpose and e-meeting enhancement• Prepared the client's requirement and documentation, presenting to the team leader and department head• Collaborated with different stakeholders in the development of a schedule of 5G installation project• Initiated the sharing of HKBN’s CXOs/other international companies, coordinated the promotional material and be an emcee in the sharing• Smoothed the communication between the clients and our internal parties during the meeting

Marketing trainee

• Jun 2018 - Jun 2020