Stijn Smet 🐳
Team Lead Customer Success at Whale (usewhale.io)- Claim this Profile
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Engels Full professional proficiency
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Frans Professional working proficiency
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Nederlands Native or bilingual proficiency
Topline Score
Bio
Lisa Steingold
Stino wrote the book on customer success - or at least he should have. From day one he's owned his role in customer success and we felt the impact almost instantaneously. Not only is he streaks ahead in his ability to connect with clients but as a team player and colleague, he is tops. 🔝 I'd like to say something somewhat cheesy like he'd be a great asset on anyone's team except that we'll never let him go so you can't have him. 🥰
Reinout Buysse
Stijn is probably the best customer success colleague that I’ve ever worked with. I can only agree that he’s the biggest cheerleader for customers! When both software end users and C-level at customers clearly mention that they are very sad to see Stijn leave, it re-confirms how great he is at Customer Success! We’ll miss you at the Loctax family. Not just for your professionalism, but also as a warm and cool person at the same time 😎🙏
Lisa Steingold
Stino wrote the book on customer success - or at least he should have. From day one he's owned his role in customer success and we felt the impact almost instantaneously. Not only is he streaks ahead in his ability to connect with clients but as a team player and colleague, he is tops. 🔝 I'd like to say something somewhat cheesy like he'd be a great asset on anyone's team except that we'll never let him go so you can't have him. 🥰
Reinout Buysse
Stijn is probably the best customer success colleague that I’ve ever worked with. I can only agree that he’s the biggest cheerleader for customers! When both software end users and C-level at customers clearly mention that they are very sad to see Stijn leave, it re-confirms how great he is at Customer Success! We’ll miss you at the Loctax family. Not just for your professionalism, but also as a warm and cool person at the same time 😎🙏
Lisa Steingold
Stino wrote the book on customer success - or at least he should have. From day one he's owned his role in customer success and we felt the impact almost instantaneously. Not only is he streaks ahead in his ability to connect with clients but as a team player and colleague, he is tops. 🔝 I'd like to say something somewhat cheesy like he'd be a great asset on anyone's team except that we'll never let him go so you can't have him. 🥰
Reinout Buysse
Stijn is probably the best customer success colleague that I’ve ever worked with. I can only agree that he’s the biggest cheerleader for customers! When both software end users and C-level at customers clearly mention that they are very sad to see Stijn leave, it re-confirms how great he is at Customer Success! We’ll miss you at the Loctax family. Not just for your professionalism, but also as a warm and cool person at the same time 😎🙏
Lisa Steingold
Stino wrote the book on customer success - or at least he should have. From day one he's owned his role in customer success and we felt the impact almost instantaneously. Not only is he streaks ahead in his ability to connect with clients but as a team player and colleague, he is tops. 🔝 I'd like to say something somewhat cheesy like he'd be a great asset on anyone's team except that we'll never let him go so you can't have him. 🥰
Reinout Buysse
Stijn is probably the best customer success colleague that I’ve ever worked with. I can only agree that he’s the biggest cheerleader for customers! When both software end users and C-level at customers clearly mention that they are very sad to see Stijn leave, it re-confirms how great he is at Customer Success! We’ll miss you at the Loctax family. Not just for your professionalism, but also as a warm and cool person at the same time 😎🙏
Credentials
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2023 Top 100 Customer Success Strategist
SuccessHACKEROct, 2023- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKERApr, 2022- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERMar, 2022- Nov, 2024 -
2021 EMEA Customer Success Thought Leader Watchlist
SuccessHACKEROct, 2021- Nov, 2024 -
Customer Success Change Management Specialist (CSCMS)
SuccessHACKERJan, 2021- Nov, 2024 -
Change Management for Projects
LinkedInDec, 2020- Nov, 2024 -
Managing Project Stakeholders
LinkedInDec, 2020- Nov, 2024 -
Master in de Rechten
Universiteit GentSep, 2018- Nov, 2024 -
Bachelor in de Rechten
Ghent UniversitySep, 2015- Nov, 2024 -
HubSpot Sales Software
HubSpot AcademyJun, 2022- Nov, 2024 -
Service Hub Software
HubSpot AcademyJun, 2022- Nov, 2024 -
Connected Accounting Certificate
SilverfinSep, 2020- Nov, 2024
Experience
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Whale (usewhale.io)
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Belgium
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Internet Publishing
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1 - 100 Employee
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Team Lead Customer Success
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Feb 2023 - Present
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Lead Customer Success Manager
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May 2022 - Feb 2023
Helping teams unlock the next level of growth!
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CS Insider
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United States
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Technology, Information and Internet
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Contributing Member
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May 2023 - Present
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Catalyst Software
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United States
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Software Development
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100 - 200 Employee
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Customer Success Coach Spring/Summer
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Mar 2023 - Jul 2023
Invited to be a member of the Catalyst Coaching Corner; an application-based program that pairs individuals who are looking to elevate their CS career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner Invited to be a member of the Catalyst Coaching Corner; an application-based program that pairs individuals who are looking to elevate their CS career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner
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Loctax
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United Kingdom
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Software Development
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1 - 100 Employee
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Customer Success Lead
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Oct 2021 - May 2022
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Silverfin
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Belgium
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IT Services and IT Consulting
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100 - 200 Employee
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Global Customer Success Manager
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May 2021 - Oct 2021
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Customer Success Manager
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Sep 2018 - May 2021
A Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Customer success departments are relatively new and are used mainly in technical companies, specifically in software. Customer Success Managers often provide technical support to customers with the goal to keep customers satisfied with the business’s products.Customer Success Managers may supervise customer success staff and report to a general manager or business manager, making them middle-management level officers. Show less
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TriFinance Belgium
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Belgium
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Financial Services
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400 - 500 Employee
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Project Consultant - CFO Services at TriFinance
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Sep 2017 - Sep 2018
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deJuristen / lesJuristes / theJurists
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Belgium
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Law Practice
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1 - 100 Employee
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Juridische stagiair
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Sep 2016 - May 2017
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Education
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2015 - 2017
Universiteit Gent
Master in de Rechten, Rechten / Rechten en rechtswetenschappen -
2012 - 2015
Universiteit Gent
Bachelor in de Rechten, Rechten / Rechten en rechtswetenschappen
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