Experience

Redial BPO

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Verifications Team Lead

  • Sep 2023 - Present

• Verification Agent

  • Jun 2023 - Sep 2023



Corteva

• United States
• Farming
• 700 & Above Employee

• Information Management Specialist

  • Dec 2017 - Dec 2018

  Conduct specialized duties unique to the department. Initiates and maintains appropriate memberships and subscriptions for the department. Provides broad range of services to managers and deals with technical matters. Install or maintain specialized equipment, facilities necessary for efficient ongoing business operations. Tracks many different, types of administrative, technical, program- or process- specific information. Compile and edit complex correspondence, data, and reports specific to area of company. Serves as information resource, ensures information flow within work group and across other departments or business units or with outside parties. Work on problems of moderate scope or pieces of larger projects a majority of the time. Uses a variety of systems to track information, data or materials from multiple sources. In operations areas lead an entire process. Show less



Bytes People Solutions

• Technical Solutions Consultant

  • Jan 2015 - Nov 2017

  Assisting customers with changing banking details Account details, blacklisting handset, locking and unlocking lines Logging service request to relevant dept. Sending invoice/statements and itemized billing to customers Assist with handset and connection problems and escalate network problems Assisting customers with changing banking details Account details, blacklisting handset, locking and unlocking lines Logging service request to relevant dept. Sending invoice/statements and itemized billing to customers Assist with handset and connection problems and escalate network problems



Vodacom

• South Africa
• Telecommunications
• 700 & Above Employee

• Trade Partner Support Desk

  • Aug 2015 - Oct 2015

  Assisting Dealers with changing banking details Account details, blacklisting handset, locking and unlocking lines Logging service request to relevant dept. Assisting with Upgrade Override Assisting with Upgrade Quotations and Premature Cancellation Quotes Assisting With Synchronization of Sim cards on the Network Assist with handset and connection problems and escalate network problems Assisting Dealers with changing banking details Account details, blacklisting handset, locking and unlocking lines Logging service request to relevant dept. Assisting with Upgrade Override Assisting with Upgrade Quotations and Premature Cancellation Quotes Assisting With Synchronization of Sim cards on the Network Assist with handset and connection problems and escalate network problems



Absa

• Banking
• 100 - 200 Employee

• IT Support Technician

  • Oct 2013 - May 2014

  Setup new machines, solve and trouble-shoot all desktop and printer related problem, Software and Hardware installations on user’s computer’s. managing the Helpdesk and attending to logged calls and resolving them within SLA time frame tending to scheduled, on site, SLA client visits; tending to on site logged call’s at SLA Setup new machines, solve and trouble-shoot all desktop and printer related problem, Software and Hardware installations on user’s computer’s. managing the Helpdesk and attending to logged calls and resolving them within SLA time frame tending to scheduled, on site, SLA client visits; tending to on site logged call’s at SLA