Inventory Manager, Shipping & Receiving

• Jun 2016 - Present

Service Advisor

• Mar 2016 - Jun 2016

Provide Stellar Customer Service while advising KIA clients about their repairs.

Sales Associate and Inventory Mgmt

• Dec 2015 - Feb 2016

Seasonal Sales Associate and Inventory Mgmt

Parts Specialist and Service Writer

• Jun 2015 - Jan 2016

Coordinated store-wide inventories of over 6K motorcycle parts, accessories and apparel while organizing and merchandizing a 10K square feet sales floor, storeroom and storage facility.• Strengthened the company through various organization and distribution strategies while developed profitable sales levels for organization.• Aggressively tracked and successfully recovered $275K in reimbursable parts/labor cost from inter-agency maintenance agreements.• Trained 21 personnel in maintenance readings and techniques while determining vehicle types along with specifications to assess capacities and limitations.• Collaborated in conjunction with the store coaching team to maintain efficient operating conditions, ensure an in-stock position, proper execution of corporate programs, with emphasis on customer and associate care standards.• Implemented customer service strategies to ensure the superior customer service experience to enhance customer retention by 15%.

Sales Associate

• Mar 2015 - Apr 2015

Sold New and Used Harley Davidson Motorcycles

Assistant Store Manager

• Feb 2008 - Dec 2014

Managed a $50M dollar budget by ensuring sales, profit, inventory goals and customer experience were achieved and implemented plans to correct deficiencies; coordinated with Asset Protection personnel to monitor shrink and safety control measures.• Led development opportunities for 250 associates in assigned areas by training, mentoring, assigning duties, evaluating performance, providing recognition and ensuring diversity awareness.• Directed inventory operations for all backroom and sales floor general merchandise in a 204K square foot facility while supervising 30 associates performing shipping, loading, unloading and merchandising freight onto sales floor.• Trained personnel while conducting team building, professional development, conflict resolution, quarterly / semi-annual, annual performance reviews (to include recommendations for monetary rewards) and terminations.• Organized store activities and maintains disciplines to consistently implement best practices; owned customer service issues, sales performance and profitability goals (P & L responsibility).• Planned and implemented plans for merchandising, layouts and customer traffic flow so as to maximize sales, customer satisfaction and efficiency.

Supply Chain Manager

• Nov 1987 - Dec 2007

Duty Stations: USS Wainwright CG-28 Charleston, SC. Patrol Combatant Missile Hydrofoil Squadron TWO Mobile Logistics Support Group Key West, FL. Naval Recruiting District Headquarters Atlanta, GA. Naval & Marine Corps Reserve Center Savannah, GA. Mobile Inshore Undersea Warfare Unit 207 Jax, FL. Naval & Marine Corps Reserve Center Chattanooga, TN. Navy Operational Support Center St. Pete, FL. Navy Reserve Readiness Command Northeast Newport, RI. World Famous Navy Lake Site Allatoona, Acworth, GA.Established programs, policies and procedures for multiple departments to ensure budget was spent properly despite drastic funding cuts with no misuse; led the fraud, waste, and abuse program enhancing savings results by 30%.• Responsible for the operational readiness of more than 400 personnel and equipment valued at over $235M and optimum resources to sustain the readiness through assisting senior leadership to administer an annual budget of $4.5M.• Directed training for 29 personnel resulting in a 200% increase in advancement from the previous year.• Managed all Financial Liability Investigations of Property Loss not only of unit equipment, but also for the individual equipment issued to personnel to ensure accountability for operational requirements.• Analyzed internal processes and recommended and implemented procedural / policy changes to improve operations, such as developing training schedules, supply process changes and the disposal of records.

Contracting / Budget Control Officer

• 1987 - 2007

Managed over a $3M budget as, achieving 100% obligation rate monthly with 26 lines of accounting and set up 7 blanket purchase agreements, outlining performed services and costs for 3 Navy Operational Support Centers while leading monthly audits and inspections according to compliance.• Coordinated the closure of one large command and it’s merging with another, realigning the government’s budget to facilitate ongoing military operations,• Initiated the reallocation of government resources and estimated government military saving was $1M annually.• Requisitioned monthly over 300 consumables, repair parts and supply, training, medical, administrative and security forms.• Supervised the oversight for all contracts ensuring companies were performing services within the scope of work; correctly received quotes, solicitations, and negotiated all contracts.

Unit Logistics / Inventory Control Supervisor

• 1987 - 2007

Maintained 100% accountability and managed over $17M in organizational equipment with zero property losses.• Tracked the supply and maintenance data management system that was utilized to document, maintain, and track all incoming and outgoing records.• Conducted monthly inventories of all equipment to include highly sensitive and classified equipment, which helped maintain the overall inventory accuracy rate of the unit at over 99%.• Cross-trained over 10 non-supply personnel to be company level supply clerks, which was vital to operational readiness and efficiency being maintained during personnel shortages.