Experience

OTO Development

• United States
• Hospitality
• 100 - 200 Employee

• Front Office Manager

  • Mar 2023 - Present

• Front Office Supervisor

  • Dec 2022 - Mar 2023



TPG Hotels and Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • Oct 2022 - Dec 2022

  * Mentored new staff on correct procedures, compliance requirements and performance strategies. * Managed customer complaints and rectified issues to complete satisfaction. * Managed guest check-in and check-out procedures, reservations and payments. * Worked with room service, housekeeping, maintenance and security to meet all guest needs. * Handled payment processing and provided customers with receipts and proper bills and change * Mentored new staff on correct procedures, compliance requirements and performance strategies. * Managed customer complaints and rectified issues to complete satisfaction. * Managed guest check-in and check-out procedures, reservations and payments. * Worked with room service, housekeeping, maintenance and security to meet all guest needs. * Handled payment processing and provided customers with receipts and proper bills and change



HEI Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Jun 2022 - Nov 2022



Aimbridge Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • Feb 2021 - Oct 2022

  • Develop and train all new Front Desk associates coming in on fosse, customer service, phone etiquette, hotel operations and emulating the Courtyard Brand. • Coordinate with housekeeping to satisfy all guest needs for each guest arriving and all guests in house. Assisting housekeeping in any way we can. • Resolve all guest issues and recover any situation to maintain the image of the brand. • Develop and train all new Front Desk associates coming in on fosse, customer service, phone etiquette, hotel operations and emulating the Courtyard Brand. • Coordinate with housekeeping to satisfy all guest needs for each guest arriving and all guests in house. Assisting housekeeping in any way we can. • Resolve all guest issues and recover any situation to maintain the image of the brand.



Hotel Equities

• United States
• Hospitality
• 500 - 600 Employee

• Front Desk Agent

  • Dec 2020 - Feb 2021