Asssistant Box Office Manager

• Sep 2023 - Present

Box Office Supervisor

• Apr 2022 - Present

Managed overall day-to-day Box Office operations and daily staff.Managed primary financial functions of Box Office including: all Box Office daily cash drawer balancing, cash handling, cash deposits and creating post-event, reconciliation reports in support of financial settlement with artist's management.Recognize patron deepening and cross-selling opportunities through proficiency in ShoWare ticketing platform and consultative practices, transitioning patron conversations into active membership/donor cultivation.Monitored Florida Theatre Box Office's primary email account, corresponding with internal and external contacts, general public and artist management.Key holder responsible for all opening and closing procedures of the Box Office during regular business hours and all events.Respond and complete follow-through on patron inquiries and complaints while providing information on theatre procedures and policies, event parking information, nearby accommodations, restaurants and places of interest to enhance patron experience. Show less

Box Office Associate

• Sep 2021 - Apr 2022

Annuity Service Specialist

• Jan 2021 - Mar 2021

Point of contact for internal support of Transamerica Annuities products for Transamerica financial advisors, admin support staff and public clients Managed call queues for inbound support of all Transamerica proprietary annuities products Provided detailed support for fixed and variable annuity product types and their respective pay-out structures, add-on riders, death benefits, fee structures and other details Point of contact for internal support of Transamerica Annuities products for Transamerica financial advisors, admin support staff and public clients Managed call queues for inbound support of all Transamerica proprietary annuities products Provided detailed support for fixed and variable annuity product types and their respective pay-out structures, add-on riders, death benefits, fee structures and other details

Senior Client Service Specialist

• Jan 2019 - Feb 2020

Obtained FINRA Series 65 license and 2-15 Florida Health & Life (Including Annuities & Variable Contracts) Agent License Prepared all client account review documentation for advisory team, including account performance reports, proposals, projections, portfolio summaries and retirement goal planning presentations Managed advisor team calendars, scheduled account reviews and teleconferences Made daily reach out calls to clients for various servicing needs and follow-ups Assisted with investment portfolio recommendations based on client suitability and needs Managed all investment account related maintenance including cash transfers, trade requests, beneficiary updates and portfolio re-allocations Created systems to ensure completion of new account applications and proposals Planned and executed annual company client dinner event (30+ attendees) with national speaker, in coordination with strategic partner companies Show less

Investment Specialist

• Feb 2016 - Nov 2017

Obtained FINRA Series 7 and Series 63 licenses Primary contact to clients regarding current financial industry events, proprietary investment products & services, platform navigation, IRA & 401k rollovers, asset transfers, trade execution and other securities transactions. Consistently exceeded key performance metrics, including client satisfaction, productivity, quality and service standards. Awarded for perfect quarterly Quality Assurance scores. Continuously managed client research requests completely to resolution for all levels of Merrill Edge and Merrill Lynch Wealth Management clients. Uncovered additional client needs through consultative sales practices, deepened existing relationships and referred clients to partner businesses. Show less

Personal Banker

• Dec 2012 - Feb 2016

Extensive cash handling experience and accurate processing of transactions and maintenance of various personal and commercial accounts. Managed branch team’s philanthropic activities for 2014. Utilized cross-selling strategies furthering customer relationships by matching bank products with customer needs, through probing and positioning strategies to find additional services to offer. Provided superior personalized customer service to large range of local high-wealth clientele and $1 million+ net worth commercial businesses. Jacksonville HQ's contact for new account consultation and openings, domestic and international wires, fraud investigation and general account requests/maintenance Primary contact to mortgage, commercial lending, securities, and credit departments (~25 staff) with day-to-day requests involving customer account procedures and maintenance. Show less

Gameday Guest Services Representative

• Aug 2011 - Aug 2013

Managed Guest Services booths for Jacksonville Jaguars home games at EverBank Field. Awarded the ‘Guest Services Team Cup Challenge’ award for outstanding customer service. First point of contact to general public for issues including first aid, seating & ticket relocations, various guest safety concerns or conflicts, season ticket information, handicap accessibility & navigation through stadium areas. Managed Guest Services booths for Jacksonville Jaguars home games at EverBank Field. Awarded the ‘Guest Services Team Cup Challenge’ award for outstanding customer service. First point of contact to general public for issues including first aid, seating & ticket relocations, various guest safety concerns or conflicts, season ticket information, handicap accessibility & navigation through stadium areas.

Development Assistant - College of Education and Human Services

• Sep 2011 - Oct 2012

Served as the day-to-day informational, logistical and administrative contact for COEHS Dean's Education Advisory Council (DEAC) members. Ambassador and representative of UNF and the COEHS at all development banquets and events to potential donors, existing donors, general public and internal colleagues of the University. Developed and maintained systems to track and organize various project budgets and expenditures, scholarships, grant accounts, development events, public relations materials, photographs, videos, meeting minutes, and event archives. Coordinated development department bulk mail outs & e-mail distributions. Manage departmental check requisitions, funds transmittals, purchase orders and scholarship awards payments. Show less

Computer Consultant

• Oct 2007 - Dec 2008

Provided technical support, in-person and via phone, for faculty of the University of Florida on a wide variety of computer hardware & software problems. Managed the faculty and staff computer lab and facilitated with creating faculty presentations, graphics, editing audio & video, scanning & editing images, updating web sites and assisting in faculty training courses. Provided technical support, in-person and via phone, for faculty of the University of Florida on a wide variety of computer hardware & software problems. Managed the faculty and staff computer lab and facilitated with creating faculty presentations, graphics, editing audio & video, scanning & editing images, updating web sites and assisting in faculty training courses.