Commercial Engineer

• Apr 2023 - Present

Operations Manager

• Sep 2014 - Apr 2023

As an Operations Manager I oversee the day-to-day running of several social housing heating maintenance contracts, this includes:- Management of over 50 staff members, focusing on high performance, and following disciplinary procedures when required;- Overseeing staffing levels;- Ensuring timely delivery of all works, organising and prioritising works, and working to tight deadlines;- Planning and overseeing the roll out of new works management systems and technology, working with various housing IT systems and applications; - Increasing profitability, controlling costs and budgets;- Ensuring efficient service delivery, identifying inefficiencies, problem solving, and implementing corrective actions as required;- Ensuring contracts are run smoothly, and to client's specification;- Dealing with customer complaints; - Overseeing Quality Control;- Verifying that all works are completed to current Health and Safety regulations, according to current best practice framework, and minimising risk;- Maintaining and improving Sure Maintenance Group relationships with social housing clients, including taking part in client's social outreach programmes;- Staying up-to-date with any relevant Health and Safety, and Gas Safety regulations and training;- Producing cost forecasts and project progress reports;- Managing works in both occupied and vacant properties. Show less

Sure Group Principal Duty Holder and Qualified Supervisor (ELECSA Registration)

• Mar 2009 - Apr 2023

Ensuring the Sure Maintenance Group is up to date with current electrical regulations, and is adequately insured for ELESCA registered work .Verifying all ELECSA electrical certificates issued are up to date, and conform to current standards.Performing site visits, and quality of work inspections.

Contract Manager

• Mar 2013 - Aug 2014

I moved to this role to improve an underperforming contract, I successfully: - Increased profitability;- Restructured resources, including staffing reduction to levels adequate to the contract needs;- Oversaw day to day running of the contract;- Solved escalated customer service complaints;- Ensured all works complied with current regulations, including Health & Safety, and Gas Safety regulations;- Oversaw Quality Control; - Managed the relationship between the Sure Maintenance Group and the social housing client. Show less

Contract Manager

• Mar 2010 - Feb 2013

Took over an underperforming contract, focusing on:- Increasing profitability;- Staff management, including hiring and training new engineers;- Resource procurement and management. I was able to turn this contract around within three months of my promotion to the role.

Contract Supervisor

• Sep 2009 - Feb 2010

Supervising two social housing contracts for both electrical and heating installation works:- Improving work quality through staff mentoring and management, as well as better work prioritisation; - Improving profitability of the contracts by introducing better cost control and resource management;- Hiring and managing new staff.

Contract Supervisor

• Mar 2009 - Aug 2009

Managing the establishment of a new contract, including:- Opening and setting up a new office; - Interviewing and hiring new staff; - Mentoring and training of Breakdown Engineers;- Supervising engineering works including planning the works schedule, and cost control.

Principal Engineer

• May 2007 - Feb 2009

- Boiler installations, maintenance and repair;- Mentoring and training of Breakdown Engineers; - Scheduling and organising engineer visits, including work and parts distribution.

Breakdown Engineer

• Feb 2004 - Apr 2007

Boiler installations, maintenance and repair.

General Manager

• Jun 1986 - Feb 2004

Managing electrical, plumbing, and heating installations and maintenance, as well as building work for both commercial and private clients, including: - Programmed heating systems upgrades and building works management, involving joinery, kitchen/bathroom fitting, roofing, window and door installation, in both occupied and unoccupied properties for Portico Housing and others; - Facilities management for L'Oréal Golden Ltd, including full building maintenance; - Grant work for Manchester City Council (Home Improvement Scheme) including total refurbishment works and trades management; - Social housing heating and void works, including managing multiple trades for full refurbishment for North British Housing, Northern Counties and others; - Electrical (including 3 Phase), plumbing and heating installation and maintenance for Greater Manchester Fire Service and Probation Service, Bury Schools and others. Show less