Steve Truitt

Sr. Manager, Training and Development at DocMagic
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Contact Information
us****@****om
(386) 825-5501
Location
Redondo Beach, California, United States, US
Skills

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5.0

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Quinton Karst

Steve is a very dynamic and engaging trainer, and our team benefited from his expertise, knowledge, and style. He handled a variety of technical, regulatory, and leadership based material with ease.

Mike Terry

Steve is an amazing guy. Smart, funny, insightful and armed with great perspective, he has a tremendous impact on every team lucky enough to have him. His creative brilliance and his practical abilities to perform make him a unique strength. I'd love to work with Steve again someday.

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Credentials

  • Certified DISC Trainer
    Take Flight Learning
    Oct, 2016
    - Oct, 2024
  • Certified DISC Assessment Trainer and Coach
    DISCcert
    Feb, 2016
    - Oct, 2024
  • Certified practitioner of NLP, Timeline Therapy and Hypnotherapy
    American Pacific University & Advanced NeuroDynamics
    Jun, 2003
    - Oct, 2024

Experience

  • DocMagic
    • United States
    • Software Development
    • 1 - 100 Employee
    • Sr. Manager, Training and Development
      • Jul 2020 - Present

      Hired to develop a customer-facing training program from the ground up. Product training, course development, materials, communications. Working with Stakeholders, SMEs, software developers and Managers, I have been developing online courses for employees working from home. Quick, easy evergreen content for Sales and Customer Service, from concept to delivery in Paycom LMS including script, outline, construction of interactive modules in Articulate 360, VO and editing. Weekly webinars for customers, lunch-n-learns for product updates in-house, revamped training materials, ILT delivered live via Webinar internally. Created NHO orientation, procedures, redesigned customer-facing Product Training site for easier, more efficient delivery of training materials. Show less

  • The Meruelo Group
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Director Of Training And Development
      • Aug 2018 - Jul 2020

      While in this position I directed all training including 800+ active courses live, through ILT or on “Meruelo Campus” LMS. As the Director of Training I coordinated a team of seven HRBPs overseeing training to nearly 7,000 team members across multiple companies, disciplines and training levels, in an endeavor to improve effectiveness of training programs, multimedia visual aids and improving stakeholder engagement. A few key contributions while in this role included the following: • Ensured training certifications for Construction workplace safety over a six-month period through the creation of streamlined training designed to be easily deliverable within the Team Member’s workflow. This resulted in a nearly 10% drop in safety claims. • Developed key relationships and partnering with SMEs, senior leadership, industry group presidents, and stakeholders to deliver live, virtual & ILT, and LMS training across all companies at the frontline, supervisor, manager, and executive levels; • Reduced materials waste by 15% and doubled warehouse efficiency through Lean practices, improving and streamlining of communication protocols for Select, L.A.; • Eliminated a $23,700-a-year Starbucks (GSR, Reno) Kiosk expense by introducing a Lean solution to long lines at the counter. • 7% increase in field sales for FujiSan achieved through Lean initiatives which included Value Stream Mapping of delays in delivery and communication as well as improved sales and engagement techniques and practices. • Other trainings and disciplines employed include: DISC; 9-Box; Change Management; Conflict Resolution; Performance Management; 1:1 Effective Meetings; Supervisor Skills, Written Skills; Communication; Adult Learning Theory; Coaching for Success; Psychometrics 360 Show less

  • Tesla
    • Denmark
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Training & Development Initiatives and Internal Communications, Tesla Academy
      • Feb 2017 - Sep 2018

      True training is about story telling. As the Senior Creative Producer in Tesla Academy, I combined my experience in the entertainment world (hosting, producing, writing, directing, editing) with my half-decade in the solar industry and my certifications in DISC, NLP and Organizational Development, to develop and manage a team of highly motivated professionals to create a world-class training experience that not only informs, but sticks with the learner long after they leave. Crucial to that directive were the relationships I built and maintained with key stakeholders and subject matter experts to ensure proper messaging of brand, service offerings and standards were delivered. I also served as Editor in Chief of the daily internal app, Inside Tesla, developing content strategy for articles, writing or assigning features and interviewing top leaders in the company. This led me to also produce and host the internal podcast, "Tesla Unplugged", a weekly feature speaking with change makers, and Speaker Series, a weekly panel talk show webcast highlighting team leaders and their mission within the company. I created a documentary, "Coal Miner's Daughter," which chronicles the life of a fourth generation member of a mining family who, after a tragic mining accident, decided to turn toward the clean energy industry. This compelling and inspiring feature (along with numerous other training videos I produced) became a staple in the New Hire Training program. Show less

  • OneRoof Energy, Inc.
    • United States
    • Renewable Energy Semiconductor Manufacturing
    • 1 - 100 Employee
    • Director of Training and Development
      • Nov 2015 - Dec 2016

      Tasked with reinvigorating company culture, and desperately needed communication and cross-divisional cooperation in all divisions of the company through strong training initiatives, I worked to eliminate ‘Silo’ mentality through the company’s first-ever Organizational Development Program which included: • Leadership Development and Coaching • Change Management • DISC for Senior Leadership, Managers, Staff • Customer Care training • Talent and Performance Management • Effective Listening • Communication and email best practices • Interviewing Skills / Deep Dive • Scorecard / Budgeting • Train the Trainer seminars • New Hire On-boarding and training Slashed training budget/costs by nearly 60% through the creation of a sleeker Learning Management System (LMS), reduction in unnecessary workforce and in-house video production. Vastly increased comprehension of PPA & Loan Product and best practices as well as customers’ FAQ’s and overcoming objections through 'bite-sized' video training modules. Completely redesigned training to SDR, Sales, Customer Care, Fleet, Install Coordinators, Project Managers, Project Coordinators. Comprehensive overhaul of Direct and Affiliate Sales Training - Jump-started sales reps’ performance metrics with entirely new Sales Manager Field Coaching System. • In home sales averages leaped from 18% DCR to 32% DCR • Realization rates jumped from 35% to 65% • Change orders dropped from 75% to 50% Increased company revenue through expanded Affiliate Sales training and development. • Designed process modules, games, resources, collateral • Engineered follow up webinars for each different affiliate centered around understanding and retention of our agreement and facing and dealing with common objections Innovated 21st century training initiatives through the development of eLearning video library and corresponding tests. Videos were fun, interactive, and stuck with the learner. Show less

  • Verengo Solar
    • United States
    • Renewables & Environment
    • 100 - 200 Employee
    • Head Of Training
      • Jun 2013 - Nov 2015

      • Principal architect of training curriculum and implementation for the #1 Residential Solar Installer in Southern California. • Leader in the planning and execution of recruiting – selecting, orienting, training, scheduling, coaching, counseling, and inspiring salespeople through self-produced multi-media and traditional training modules from completion to implementation. • Decreased budgetary requirements for training by 91% through concerted evaluation of training effectiveness from individual and organizational perspective, and reorganizing of materials and training schedules. • Built brand recognition through cooperation with Marketing to develop Verengo’s new multi-media marketing campaign. • Increased sales process instruction retention through learning resources that foster the development and implementation of best practices including training videos, manuals, webinars and spot-trainings. • Ensured consistent best practices by moderating and facilitating both live and virtual learning sessions in 90-day launch programs as well as weekly training webinars. Manager, Sales Training and Digital Media • Leader of Training Academy, mentor and internship program. • Improved candidate profiling and selection through cross-functional cooperation with recruiting. National Sales Trainer • Leader: training sections overhaul including specific modules, enhanced media, feedback and testing. • Innovated and led the first Intern Academy, culling the best talent in the area. 50% retention and hire rate after the program, including management promotions for those reps. • Developed multi-media training division for the company, including specific product training modules, weekly video training guides and Weekly blog. Sales consultant • Winner: Best New Sales Consultant, Summer, 2013 • Outside sales reached double-digit closings in first month • Achieved 45% DCR and 75% realization in first quarter • Winner: Top DCR performer for South LA Group, January, 2014. Show less

  • Team Builders Plus
    • United States
    • Professional Training and Coaching
    • 1 - 100 Employee
    • DISC Trainer, Facilitator, Team Building Expert
      • Sep 2011 - 2013

      I was thrilled to be asked to join Team Builder’s Plus as a freelance Facilitator and DISC trainer. My background in public speaking, training and understanding of corporate culture allowed me to fit in nicely with the group. Merrick Rosenberg, the CEO, mentored me on the style and purpose of his vision, and invited me to travel with him to cities all across the country to participate in the trainings. Here are some highlights of my time with TPB: • Enhanced corporate culture and same page mentality through Facilitation of DISC personality assessment and training. • Team Building facilitator, Consultant in group dynamic culture shift - utilizing games, strategies, exercises, speaking and activities designed to unify groupthink and common ground understanding. • Clients benefitting from my DISC profile coaching, mentoring and executive training designed to increase morale and productivity include: Bayer, Bristol-Myers Squibb; Situs, Price Waterhouse Coopers. Shortly before my time with TBP, I published a motivational book entitled “Stop Waiting For Permission!” (Havenhurst) that I used as a leave-behind at all my seminars and events. The book, the recipient of the Walsh Foundation’s “Best Personal Growth Book of the Year” honor in 2010, featured interviews with change-makers from all walks of celebrity. I also served as consultant and Transition Strategies Specialist for Passages, Malibu. While consulting there, I sought to stay ahead of the curve with their business model, offering lasting, alternative mentoring and coaching for clients leaving rehab, putting them back on the path to success by improving their outlook for success, and helping them to build strong relationships personally and professionally. Show less

  • Discovery Channel
    • Broadcast Media Production and Distribution
    • 200 - 300 Employee
    • Executive Producer / Host
      • 2008 - 2012

      Created the successful docu-series "Born Schizophrenic", winner of the Cine Foundation's Golden Eagle Award for Excellence in Documentary Programming. Created the successful docu-series "Born Schizophrenic", winner of the Cine Foundation's Golden Eagle Award for Excellence in Documentary Programming.

  • Clear Channel Broadcasting
    • United States
    • Telecommunications
    • VP Affiliate Relations/Head of Talent for Metro TV Division
      • Feb 2000 - Mar 2011

      • Winner: Golden Pylon Award for Excellence in Broadcasting. • Winner: Golden Mike Award for Best Broadcast Team. Team leader of sales, product and talent services for the largest provider of traffic services, Metro Television. Duties included new product sales, press relations and development of communications strategies. Head of Sigalert team. • Trained and managed sales team to achieve new product sales in 32 markets including No. 1 affiliates in New York, Los Angeles, Chicago, Houston, Miami, Boston and Philadelphia. • Increased communications efficiency across all Sigalert teams (including training and management of affiliate sellers The Litton Group) through the use of a centralized communication model (Salesforce), crisis escalation chart, and centralized talent database. • Increased ease of design choices for affiliates by creating customer-specific Style Guide. • Reduced development and delivery time of unique traffic map product from 65 days to 14 days through creation of a streamlined product roll-out schedule. Head of Talent • Recruited, trained and mentored talent in over 90 markets (130 reporters total). • Established weekly training webinars. Goals met were: new map training; brand-specific vernacular; quality control. • Mediated contract and salary negotiations. Affiliate Relations for over 160 broadcast television affiliates nationwide.. • Extensive travel for face-to-face contact with GM’s and News Directors. QC and QA. • Reduced affiliate losses from eight in 2009 to zero by 2011. Affiliate Representative, Talent Coordinator (2000 – 2009) Liaison between Metro Traffic and KNBC-TV, Metro Traffic's top rated affiliate in Los Angeles. • Managed scheduling, hiring and training of talent. • Instrumental in renewing three talent and services contracts in three cycles. Show less

  • KNBC
    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Reporter
      • 1999 - 2008

      Breaking news, fires, floods, car chases, city initiatives, traffic, weather, entertainment reporting. In the field and studio work Breaking news, fires, floods, car chases, city initiatives, traffic, weather, entertainment reporting. In the field and studio work

Education

  • University of Maryland College Park
    Bachelor of Arts, Speech Communications
    1986 - 1989
  • Bradford College
    AA, Liberal Arts and Sciences/Liberal Studies
    1984 - 1986

Community

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