Player Tracking Specialist

• Jun 2022 - Present

• Install and operate the hardware and software with RFID technology used to run the NFL's Next Gen Stats program• Coordinate with team equipment managers, grounds crew, and officials to capture data • Install and operate the hardware and software with RFID technology used to run the NFL's Next Gen Stats program• Coordinate with team equipment managers, grounds crew, and officials to capture data

Systems Technologist

• Dec 2019 - Present

• Support and maintain a CyberArk Privileged Access Security (PAS) enterprise system within the DoD, spanning three security domains. These systems span multiple datacenters and Amazon Clouds, including on primarily, pure AWS systems, and hybrid configurations. • Day-to-day support includes over 4,000 accounts across 1,000+ users, in support of two-factor authentication against privileged user accounts per DoD mandate.• Technical support spans Windows Datacenter, Red Hat Enterprise Linux, AWS configurations, and proficiency in troubleshooting and maintaining CyberArk products in an Enterprise setting.

Technologist

• Feb 2017 - Dec 2019

• Assisted with the daily operations of the client's Provisioning and Access Control (PAC) system utilizing Oracle Identity Manager (OIM) 11g R2 PS3.• Researched and resolved user-reported issues (over 1000 to date) within the PAC system as a part of the operations and maintenance team.• Assisted with internal employee transfers by moving user data between servers using Windows PowerShell.• Reconciled data discrepancies between PAC and integrated systems by running batch jobs using OIM's task scheduler and scripts in SQL Developer.• Troubleshoot system errors by accessing PAC's target systems, Active Directory, Exchange, and the client's mainframe.• Coordinated with other department's IT teams using HP Service Manager to resolve system issues.• Communicated with end-users to effectively troubleshoot and resolve PAC-related issues.

Founder, President and CEO

• Dec 2020 - Present

Production Company that produces shows on @Youtube called "Cooking with Rudd" and "Rudd Reviews Foods." Production Company that produces shows on @Youtube called "Cooking with Rudd" and "Rudd Reviews Foods."

Customer Service Representative

• May 2018 - Jul 2022

• Monitor audio and video quality on the MASN family of channels. • Use social media to inform viewers of MASN broadcast updates. • Provide assistance via email, phone and social media. • Contact affiliate headends to check on audio and video status during broadcasts. • File daily reports on viewer and affiliate issues. • Monitor audio and video quality on the MASN family of channels. • Use social media to inform viewers of MASN broadcast updates. • Provide assistance via email, phone and social media. • Contact affiliate headends to check on audio and video status during broadcasts. • File daily reports on viewer and affiliate issues.

President, CEO, and Writer

• Feb 2017 - Dec 2019

Go to www.steverudden.com to read my blog about the Baltimore Orioles, Baltimore Ravens, Maryland Terrapins, Washington Capitals, Washington Nationals, Washington Redskins, and Washington Wizards. Go to www.steverudden.com to read my blog about the Baltimore Orioles, Baltimore Ravens, Maryland Terrapins, Washington Capitals, Washington Nationals, Washington Redskins, and Washington Wizards.

Contributor

• Jan 2018 - Feb 2019

Writer for Ravens Wire

• Oct 2017 - Mar 2018

Desktop Support Technician

• Jul 2014 - Jan 2017

• Provision and issue loaner laptops and mobile broadband cards for clients going on domestic and or international travels.• Configure and troubleshoot Citrix and VPN clients for remote users.• Maintained weekly communication with onsite Branch Chiefs and HQ management in regards to frequent issues, ongoing/upcoming projects, SLA/SLR reports, IT related recommendations, and end user concerns.• Provide support for over 3000 Agency employees.• Monitor and resolve hardware, software, peripheral, and local area network related issues using BMC Remedy ticket tracking system.• Install, update, and provide support for Agency software.• Manage laptop security using McAfee ePolicy Orchestrator (ePO).• Encrypt all mobile desktops with McAfee or SecureDoc disk encryption.• Maintain and minimize system and network vulnerabilities by ensuring all desktops and laptops remain protected and up to date with the latest Symantec Security software and or McAfee Endpoint Encryption.• Image all Windows 7 desktops and laptops with the Nuclear Regulatory Commission standard image.

Network Coordinator

• May 2013 - Jul 2014

• Deployed new desktop and laptop computers.• Maintained and troubleshoot computers via telephone support or personal visit in Towson or local jobsites.• Upgraded or repaired existing desktop and laptop computers.• Provided excellent customer service to end-users and keep Track-It calls up to date.• Placed service calls for hardware failures for warranty and non-warranty items.• Learned how to put the standard Whiting-Turner image on all Windows 7 laptops and desktops.• Received and stocked purchased equipment.

Customer Service Representative

• Jul 2012 - May 2013

• Provided outstanding customer service; answer phones; greet more than 70 customers daily. • Activated accounts, transfer phone contacts/essential information, and answers billing inquiries. • Assisted with inventory control, assure accuracy. • Meet and exceed quota.• Called existing customers for renewals, data, and accessory upsells.• Ensured customer satisfaction and resolve all customer issues and concerns.

Retail Sales Representative

• Sep 2010 - Jun 2012

• Provided outstanding customer service; answer phones; greet more than 70 customers daily. • Activated accounts, transfer phone contacts/essential information, and answers billing inquiries. • Assisted with inventory control, assure accuracy. • Meet and exceed quota.• Called existing customers for renewals, data, and accessory upsells.• Ensured customer satisfaction and resolve all customer issues and concerns.

Business Development Intern

• Dec 2009 - Apr 2010

• Assisted with qualitative and quantitative research identifying new business opportunities.• Worked with business development department to carry out marketing and new business plan. • Assisted with qualitative and quantitative research identifying new business opportunities.• Worked with business development department to carry out marketing and new business plan.

Community Relations Assistant

• Dec 2008 - Jun 2009

• Educated thousands of consumers about the Digital Transition.• Prepared and presented information sessions for DTV education. • Interfaced with the public at functions to help prepare constituents for the Digital Transition. • Educated thousands of consumers about the Digital Transition.• Prepared and presented information sessions for DTV education. • Interfaced with the public at functions to help prepare constituents for the Digital Transition.

Office Automation Clerk

• Oct 2007 - Aug 2008

• Worked on special projects that required knowledge of Microsoft Word and Excel.• Used LocatorPlus and PubMed to research books and articles for the patrons. • Worked on special projects that required knowledge of Microsoft Word and Excel.• Used LocatorPlus and PubMed to research books and articles for the patrons.

Board Operator/Producer

• Jul 2004 - Sep 2007

• Delivered pre-recorded shows for WTNT/WWRC/WMZQ/WIHT in Washington D.C.• Operated control board for studios and remote programming.• Regulated program timing, operates syndicated programming, and plays commercials.• Monitored the technical quality and accuracy of incoming and outgoing on-air programming from master control room.• Supported off-air commercial production, dubbing music to hard disk and programming automation computers.• Processed time-out programming for accurate play back.• Monitored and updated weather, traffic and news reports into automation equipment.• Checked studio equipment for proper functioning and notifies Engineering of technical malfunctions affecting quality of the broadcast.• Screened incoming phone calls and selectively chooses callers for On-Air Talent and talk shows.• Handled emergency inserts (e.g. news updates, breaking stories, alert system tests, etc.).

Operations Technician

• Nov 2006 - Mar 2007

• Scanned channel busses, searched for inconsistencies; manually import logs for DAL automation.• Checked in talent before live shows and remote broadcasts, confirmed audio accuracy, synchronized time; dispatched an engineer to troubleshoot in the event of problems.• Refreshed the next day’s logs in DALET 5.1 and DALET Plus for every music channel. • Identified and reported micro-schedule or pre-recorded show found to be short to the Enterprise Control Center shift supervisor and/or respective Program Director.• Restored proper audio to channels that have failed their emergency backup or tertiary source and submitted documentation of the problem using the remedy ticket system.

Freelance Production Assistant

• Feb 2006 - Nov 2006

• Sorted Scripts.• Ran Teleprompter and Floor Directed for the Saturday and Sunday morning newscast.• Moved and Cleaned Set Pieces. • Sorted Scripts.• Ran Teleprompter and Floor Directed for the Saturday and Sunday morning newscast.• Moved and Cleaned Set Pieces.