Experience

Sojourn

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Operations Associate

  • Nov 2021 - Present

  Representing a boutique, property management, and AirBNB rental start-up, with 296 properties in DC, Virginia Beach, and Norfolk. Initiated an annual maintenance plan, leads liaisons with contractors, facilitates DCRA inspections and Basic Business Licenses (BBL) renewals, executes new leasing arrangements, and provides customer service and maintenance resolutions to guests. Representing a boutique, property management, and AirBNB rental start-up, with 296 properties in DC, Virginia Beach, and Norfolk. Initiated an annual maintenance plan, leads liaisons with contractors, facilitates DCRA inspections and Basic Business Licenses (BBL) renewals, executes new leasing arrangements, and provides customer service and maintenance resolutions to guests.



NFC Amenity Management

• United States
• Hospitality
• 400 - 500 Employee

• Lead Concierge

  • Aug 2021 - Nov 2021

  Facilitated the opening of Eckington Place, a new, 180-unit luxury condominium building in NE Washington DC Point of contact for all operations, move-ins, electrical contracting, access control, and welcoming new residents Liaised with Property Manager in all aspects of operations to ensure compliance for a smooth opening Facilitated the opening of Eckington Place, a new, 180-unit luxury condominium building in NE Washington DC Point of contact for all operations, move-ins, electrical contracting, access control, and welcoming new residents Liaised with Property Manager in all aspects of operations to ensure compliance for a smooth opening



ABC Services of Maryland

• Concierge Manager, Wardman Tower

  • Jan 2019 - Jun 2021

  Managed Concierge Services and established an unmatched white glove level service by developing individual, personalized service plans for all 27 occupied units, including special needs and canine residents. This involved 50 primary clients (residents) and 44 secondary clients (staff/assistants). Clientele boasts three ambassadors, a high-level government official, a high-profile cabinet member, numerous CEOs, several investment bankers and many accomplished lawyers. Initial point of contact and liaison for all residential social events, concerns and special access requirements (security details, VIP guests, and dignitaries).Instigated and maintained professional yet friendly relations with all residents and their families as well as with all regular visitors. Held in high regard and confidence with the condo Board leadership and used discretion and tact to ensure compliance with condo board regulations. Always available to provide guidance and assistance any time of day. Supervised a staff of eight to 12 concierges and valets, plus external service partners. Practiced conscious leader techniques and empowered all employees to contribute to the daily operations. Advocated for all staff, led regular training sessions and coached employees through clear goal setting and regular feedback sessions with the goal of professional growth. Responsible for all aspects of staff scheduling, payroll submittal, dress code, daily briefings and conducting regular emergency drills. Initiated and kept updated a reservation system designed to maintain an orderly approach to deliveries and move-ins. Personally oversaw every move-in and communicated with moving companies, ensuring all insurance documents were in order. Maintained a balanced and measured approach to all day to day operations. Developed an empathetic relationship with service providers, while ensuring health and safety compliance. Provided detailed, daily reports of all occurrences on property. Show less


Capitol Concierge Inc.
• United States
• Hospitality
• 100 - 200 Employee
• Concierge Manager, Wardman Tower

  • Jan 2018 - Dec 2018


LIVunLtd

• United States
• Hospitality
• 100 - 200 Employee

• Concierge Manager, Wardman Tower

  • Jul 2016 - Dec 2018

  Trained in a multi-faceted, boutique approach to the service experience by LIVunLtd, a New York based global luxury brand, to assist in opening and be responsible for the daily operations of one of Washington’s most exclusive condominium developments, the Wardman Tower, with units priced from $3–9 million. Opened and managed Concierge Services and established an unmatched white glove level service by developing individual, personalized service plans for all 27 occupied units, including special needs and canine residents. This involved 50 primary clients (residents) and 44 secondary clients (staff/assistants). Clientele boasts three ambassadors, a high-level government official, a high-profile cabinet member, numerous CEOs, several investment bankers and many accomplished lawyers. Initial point of contact and liaison for all residential social events, concerns and special access requirements (security details, VIP guests, and dignitaries). Show less



DC Access, LLC

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Office Manager & Client Service

  • May 2016 - Jul 2016

  Provides administrative, technical, sales, and team support to a premier internet service and technology solution provider which services over 3000 customers in the District of Columbia. Demonstrates excellent customer service skills by diagnosing and solving customer challenges with kindness and professionalism. Engages with prospective and existing customers by showing expert knowledge when answering questions, providing information, and resolving issues. Maintains office efficiency through innovative solutions and workflow/process improvements. Manages the scheduling and appointments of a team of three technicians. Documents and communicates effectively in various forms of critical correspondence to ensure team success. Performs meticulous billing support by keeping accurate and up-to-date records, responds to customer billing inquiries, concerns and requests and manages all customer invoicing. Show less



Kaiser Permanente - Mid-Atlantic Permanente Medical Group (MAPMG)

• United States
• Medical Practices
• 1 - 100 Employee

• Project Coordinator, Telemedicine and iPhone Deployment

  • Oct 2015 - Feb 2016

  Assisted in the four-month, time-sensitive, MAPMG Telemedicine and iPhone deployment project. The project goal was to provide physicians with up-to-date technology and HIPAA compliant software applications to help streamline and enhance patient care management and accessibility. Distributed iPhones to over 400 physicians in the Mid-Atlantic region.Provided one-on-one installation and instruction on set-up and security with a concentration on all Kaiser provided healthcare applications. Liaised with physicians on scheduling with flexibility to provide multiple visits in order to accommodate busy timelines.Showed initiative in providing effective customer service at a consistently high level. Demonstrated elevated standards of professionalism and mindfulness in dealing with challenging situations. Functioned as integral member of a high performing team, stepping forward to take leadership roles as the occasion required. Established high benchmarks for punctuality, resourcefulness, and adaptability. Show less



Embassy of Australia, United States of America

• United States
• Government Relations Services
• 1 - 100 Employee

• Staff Officer, Defense Visits

  • 2009 - 2013

  Advised all Australian Defense Agencies, in Australia, North America and other locations regarding procedures and critical information required for processing visit requests to Defense facilities in North America.Coordinated and managed annually 4000 official Australian visit requests to US Military Facilities, including Defense Contractor facilities. Liaised with various Defense/other Government agencies and Contractor facilities in Australia, the United States and Canada regarding the status of visit requests; verification of Security Clearances and transmission to relevant US and Canadian Defense offices.Back-stopped Manager during peak visit period and all absences. Duties included assisting with VIP visit planning, information collection and airport assistance.Processed all visit authorization requests and maintained filing system. Administered the Foreign Visits System (FVS) database including daily transmissions with the Pentagon and the update of status reports.Responsible for the database maintenance and troubleshooting. Show less

• Front Desk Associate, Security

  • Jun 2003 - Jun 2009

  Maintained emergency contacts and procedures and was first point of contact in case of an emergency. Ensured response procedures were up to date and emergency equipment were in operational order.Assisted in implementing practice evacuation procedures, identifying potential problems and working to always ensure a smooth response - including liasoning with local officials.

• Administration Officer, Defense Personnel Services Office

  • 1999 - Jun 2003

  Held Australian Secret security clearance.Responsible for approximately 90 service members and their families posted to the United States. Assisted Defense personnel and families in all aspects of their relocation. Managed banking details and payroll dispersals. Identified, procured and ensured compliance of housing and managed all monthly payments. Evaluated individual cases to determine awards, benefits and compliance with Defense Force regulations.

• Defense Registry Clerk, Australian Defense Staff

  • 1993 - 1999

  Held Australian Secret security clearance.Responsible for tracking and maintenance of classified files and correspondences.Delegated redistribution of external mail within the Defense Staff.Interpreted policy, legislation and regulations to provide clerical and administrative advice.Maintained records, files and register of incoming/outgoing correspondence.