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5.0

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Cynthia (Cindy) Jacobs, Esq., JD/MBA

For over 6 years, I worked with Steve and supported him with his corporate legal needs. Steve is one of a few executives who is extremely involved with his business relationships, completely learns the business inside and out, and able to negotiate and draft all pertinent business terms for complex agreements with third parties. At one point, Steve and I simultaneously worked on five (5) new Original Equipment Manufacturer (OEM) agreements in order for TracFone Wireless to purchase wireless handsets for its prepaid wireless business. With Steve I had it easy as a corporate in house attorney. Steve is completely organized, reads each of the agreements, negotiates the pertinent terms with each OEM, and is able to communicate to management the material terms which could impact the business. Specifically when dealing with OEMs in Asia, Steve fully understands and is able to document and negotiate the applicable language to minimize the intellectual property and indemnification risks involved with OEMs in Asia. Steve is a real driver of the deals and keeps all parties, internal and external ones, focused and moving towards the necessary goals. Most importantly, Steve is very straightforward, honest and transparent. Steve is bright and has a wonderful sense of humor which is needed when working on tight time frames and important corporate matters. Steve is a delight to support.

Bryan Greenwood

I was fortunate enough to be a peer of Steve's at APMEX. He was responsible for our operations area fulfilling customer orders, as well as for our security and facilities maintenance. Steve is knowledgeable, approachable and gained great respect from all levels of the organization during his tenure. He possesses the ability to manage multiple tasks and varying staff levels adeptly. Steve's leadership and commitment made him a valued member of the team.

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Experience

    • United States
    • Wholesale
    • 1 - 100 Employee
    • Chief Operating Officer
      • Feb 2023 - Present
    • United States
    • Retail
    • 1 - 100 Employee
    • Chief Operating Officer
      • Aug 2020 - May 2023
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Business Consultant
      • 2016 - May 2023

      Act as outside senior leadership, consultant and mentor for private small and startup companies. Industries include chandelier repair and cleaning services for domestic and international government, retail and residential buildings, commercial and residential construction and remodeling services, retail online sales and custom golf instruction and equipment. Act as outside senior leadership, consultant and mentor for private small and startup companies. Industries include chandelier repair and cleaning services for domestic and international government, retail and residential buildings, commercial and residential construction and remodeling services, retail online sales and custom golf instruction and equipment.

    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Sr. Vice President - National Accounts
      • 2019 - 2020

      Provide parcel invoice auditing, improved data and accounting solutions for medium to large companies. ▪ Lower annual shipping cost by 3% - 15% by flagging errors and automating refunds and credits. Review carrier invoices for service failures, contract/discount analysis, custom freight audits and manifest not shipped recovery. ▪ Improve data for increased visibility and cost analysis. Work with accounts to provide custom reporting, cost center reporting, contract and discount benchmarking, vendor and performance analysis and address correction and verification. ▪ Simplify accounting for entire carrier invoice payment process to lower costs and reduce workload. Provide G/L cost allocation and reporting, cost management analysis, invoice consolidation, direct downloads to customers AP system and customized management reporting. Show less

    • Belgium
    • Transportation/Trucking/Railroad
    • 1 - 100 Employee
    • Vice President of Operations
      • 2013 - 2016

      APMEX, Inc. is the world's largest online seller of precious metals with a strong reputation for broad selection, ease of ordering, and exceptional customer service. Responsibilities include distribution, logistics, internal manufacturing, security, and management of all facilities. APMEX, Inc. is the world's largest online seller of precious metals with a strong reputation for broad selection, ease of ordering, and exceptional customer service. Responsibilities include distribution, logistics, internal manufacturing, security, and management of all facilities.

    • United States
    • Telecommunications
    • 500 - 600 Employee
    • V.P. Product Management & Logistics
      • 2006 - 2012

      Enlisted to deliver customer service and supply chain management expertise for leading prepaid wireless provider with more than 20M subscribers and $4B+ in annual revenue. Presided over 2 internal departments and 5 third-party packaging and logistics operations encompassing $1B+ in inventory, $80M+ in packaging and fulfillment expenses, and $40M+ in freight costs per year. Supported Sales and Marketing Department by overseeing adaptive and flexible supply chain planning/orchestration, effective product life cycle management, economical packaging, and on-time fulfillment. Negotiated contracts with vendors and clients and developed/executed customized initiatives to ensure business needs were met or exceeded. Show less

    • United States
    • Paper and Forest Product Manufacturing
    • 700 & Above Employee
    • Operations Manager
      • 1999 - 2006

      Provided sales support to drive sales and market share, reduce cost to serve to drive EBIT and make it easier for our key customers to do business with International Paper. Reduced costs by average of $2M per year through recommending business model changes, identifying freight savings, and introducing “Build a Better Order” program. Executed several business simplification projects with high-profile customers to generate 296% growth in EBITA from 2002 to 2004 ($25M to $109M). Achieved Office Depot’s Strategic Vendor Program Platinum Award in 2004 and 2005 by collaborating with their sales and operations group to penetrate new accounts. Applied internal deduction management procedures to slash key account financial deductions by average of $3M per year from 2003 to 2005. Created Vendor Compliance Program that cut key account noncompliance fees by approximately $1M in 2004 and 2005. Show less

    • Retail
    • 700 & Above Employee
    • Buyer
      • 1998 - 1999

      Provided supply chain management expertise for national drug store chain with 3.8K locations and annual sales of $12B+. Oversaw purchasing functions for multiple categories encompassing dinnerware, cookware, glassware, flatware, gadgets, food wraps/storage, plastics, trash bags, laundry, closet organizing, household paper products, chemicals, and promotional/seasonal houseware items. Established and maintained relationships with numerous vendors including negotiating contracts, monitoring budgets and payment schedules, and coordinating shipments. Show less

    • Buyer
      • 1990 - 1998

      Managed Christmas and home decor (import and domestic), basic and promotional toys (import and domestic), basic and promotional prerecorded audio/video, basic and promotional computer software and games, sporting goods and sports collectibles, seasonal lawn and patio (import and domestic). Managed Christmas and home decor (import and domestic), basic and promotional toys (import and domestic), basic and promotional prerecorded audio/video, basic and promotional computer software and games, sporting goods and sports collectibles, seasonal lawn and patio (import and domestic).

Education

  • Isenberg School of Management, UMass Amherst
    BA, Business
    1988 - 1990

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