Stevens Olugbenga Daramola
Regional Sales Manager at Lumos Global- Claim this Profile
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Bio
Credentials
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Business Data Analysis and Advanced Microsoft Excel Productivity
lva Pro eSolutionsMar, 2018- Sep, 2024 -
Managing High Performing Sales Team - Sales Academy
Filigri Consulting LTDJun, 2017- Sep, 2024 -
BTEC Professional Diploma in Service Excellence
Edexcel, UKJan, 2013- Sep, 2024 -
Customer Service Professional Certificate
The Association of Business PractitionersFeb, 2010- Sep, 2024 -
Professional Diploma in Service Excellence
EDEXCEL, UKApr, 2009- Sep, 2024 -
Introduction to CIP
OPSWAT AcademyAug, 2023- Sep, 2024 -
(ISC)2 Security CISSP (ISC2-CISSP)
(ISC)²Mar, 2023- Sep, 2024
Experience
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Lumos Global
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Renewable Energy Semiconductor Manufacturing
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100 - 200 Employee
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Regional Sales Manager
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Apr 2016 - Present
Delivering the company’s regional objectives in a timely, coordinated and cost-effective manner within a specified geographic area while maintaining sales quotas where all targets will be met and exceeded Constantly generating at least 70% revenues increase monthly across territories and ensuring it yields across products through Territory Sales Officer (TSO). Driving forward performance in all areas of Regional Operations. Effectively managing and coaching the range of Officers that report to this role. Ensuring channel partners are always loyal to the brand via the various tactical interventions and initiative to drive Retail success. ACHIEVEMENTS Improved customer satisfaction in the region from 50% to 98%. Achieved top-line market share, and brand objectives Management for Marketing and Sales through Territory Sales Officers Created a strategy template used in driving the retail sales recorded successes Successfully lead, trained, developed and mentored a team of officers; resulting in over 80% Year-over-year sales growth Initiated the Promo Spec, Reward, and Loyalty program used for Retail Advocacy Forecasting Show less
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MTN Nigeria
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Nigeria
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Telecommunications
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700 & Above Employee
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Trade Marketing Consultant
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Oct 2014 - Mar 2015
Successfully managed the Top 100 Retailer's account within the territorial coverage in Ondo state Increased the retailer database in the state by 2000 and managed them successfullyConstantly met the 100% sales distribution targets through adequate product training and linking them to potential sub-dealers and retail outlets. Stimulated and maintained 90% sales against target through promotions by partnering with Regional Marketing Events sponsorships.Enhanced MTN products uptake in outlets through relationship building with the Trade Partners, Sub Trade Partners, and Retailers Initiated and supported the Trade Partners' Promotions and Events that increased Sales of products and services by 70% in the first quarterIdentified and increased new distribution channels by 300% within the assigned Enhanced MTN 'Look and Feel' branding in the Trade Partners, Sub Trade Partners, Retailers outlets and MTN Service centers and Connect stores. Increased MTN visibility in Ondo by 80% through implementation of branding and merchandising materials in offices, to venues for events, exhibition, trade fairs, conferencesInitiated and implemented Retail principles into channels Branding, Signage, Kiosk-Design and placement, Stock ageing principles and selling opportunities.Implemented MTN Nigeria Sponsored events in the South-West region targeted at the different Market Segments - Youth Market (Hall week events and musical concerts in tertiary institutions), Mass Market (Osun Oshogbo Festival, Olojo Festival etc) and High-Value Market (Golf Tournaments). Successfully managed and maintained the relationship with relevant departments in the company such as Network group (Network faults reports and network utilization), Marketing (marketing events and competitors information dissemination), Financial Operations and channels. Show less
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Dealer Accounts Executive
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Oct 2014 - Mar 2015
Reviewed and analyzed dealers' activities and generated an insights/plans that assisted them achieved all target.Created action plan/strategies for distributors which assisted them in achieving their set target and overcame the challenges in their operations.Monitored dealer's account sales performance trends and ensured all operational objectives are accomplished.Increased dealer’s relationship by 95% through forums and events organisation which enhanced and strengthened the relationship and identify the needs of distributors and resolved all related business issues.Maintained Sales target progress growth at 80% and ensured an uninterrupted process by liaising with other relevant Departments (Marketing, Financial Operations, and Channels) Drove the adoption of retail/data focus and other relevant campaign or service by trade partners. Show less
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MTN
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United States
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Advertising Services
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1 - 100 Employee
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Customer Relationship Officer | Escalation
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Dec 2008 - Feb 2011
Effectively handled all customers escalated calls, queries and complains in line with MTN terms and policies and acted proactively with another support group/MTN vendor to resolve all issues. Tracked and kept all relevant parties informed on actions taken to resolve escalations and complaints and ensured customers receive accurate and relevant information at any time. Increased customer retention by 95% by identifying their wants, needs and proffered the solutions that reduced their spends on the network. Maintained contact with all other relevant customer groups within MTN to ensure support for resolving issues and smooth cross co-operation. Improved the quality of the operation through team meeting engagement, discussions and other activities Show less
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Customer Care Executive | Team Lead
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Jun 2004 - Feb 2011
Ensured complete documentation of customers’ interactions Identified and evaluated opportunities that improved the processes and customer experiences Routed customers’ escalated issues to the relevant process operators. Successfully sold new products, services, and promotions to customers through Tele-marketing Worked closely with the customer service manager to identify areas of improvement based on customer inquiries landscape Ensured complete documentation of customers’ interactions Identified and evaluated opportunities that improved the processes and customer experiences Routed customers’ escalated issues to the relevant process operators. Successfully sold new products, services, and promotions to customers through Tele-marketing Worked closely with the customer service manager to identify areas of improvement based on customer inquiries landscape
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Facility Management Officer
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Feb 2003 - Jun 2004
Answered and maintained a log of routine inquiries as required Applied computing skills in drafting basic correspondence. Oversaw day-to-day operation of a copy machine, troubleshot and report all operational problems Prepared and balanced all transactions for each day Answered and maintained a log of routine inquiries as required Applied computing skills in drafting basic correspondence. Oversaw day-to-day operation of a copy machine, troubleshot and report all operational problems Prepared and balanced all transactions for each day
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Business Development Executive
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Oct 2002 - Feb 2003
Developed and maintained assigned sub-dealer outlets and established strong relationship with them Built an excitement corporate image with clients and customers and ensured MTN products/services are preferred Built customer acquisition strategy that assisted in creating sales and market of MTN products Established and maintained relationships with several Sub-dealers and persuaded them to patronize dealers Evaluated & redirected reports of Sub-dealer problem/complaints to the right channels to be resolved Prepared & Presented weekly activity report Show less
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Education
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Paris Graduate School of Management
Post Graduate Diploma, Management Practice -
Federal Polytechnic, Offa
Higher National Diploma, Marketing
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