Principal Consultant and Founder

• Sep 2009 - Present

I founded Minerra in 2009 to fill a gap in the analytics consulting market – the lack of business focus in the design and implementation of analytics systems. My objective for Minerra is to build a team of consultants who design and implement analytics systems that deliver value to customers by providing managers and people who support them with access to information they can easily understand and use to make high-quality business decisions. We achieve this objective by using design principles and implementation methods derived from industry best practice and academic research, and best-of-breed analytics software.In my role as Principal Consultant, I am responsible for Minerra’s innovation, growth, sales and marketing strategy. In addition, I combine my in-depth business and analytics experience with my academic research and teaching experience to provide our clients with a hands-on approach by serving as a lead program director, solution architect and data modeller.I have cultivated a team of consultants who bring practical business and analytics experience to every project. Today, my team and I work with a range of clients across many industries to assess their performance monitoring and decision support challenges to provide expert-level, customisable analytics services and solutions to meet their business needs.While at Minerra I have personally worked on the following significant projects:• Data warehouse and analytics platform for a national medical services organisation• Business intelligence and data warehouse adviser to the CIO of an ASX200 financial services company• Data warehouse and analytics system for a SaaS recruitment management system• Predictive model, reports and dashboards to monitor the recruitment process of a large infrastructure project• Design and deliver a suite of analytics training courses for a large Singapore organisation.Details of the above projects are provided in the Projects section of my LinkedIn profile.

Advisory Service Director - Analytics, Data Science and Business Intelligence

• Feb 2018 - Present

I bring more than 20 years’ experience in data science, business intelligence, business analytics, operational reporting, data warehousing and other decision support projects to advise CIO Connect’s clients in the Asia Pacific region.I combine my in-depth business and information technology expertise with academic research and teaching experience to help senior executives to understand and exploit the opportunities analytics, data science and business intelligence can bring to their organisation. I also guide senior executives to develop a data-driven decision-making culture within and increase the level of data literacy of their employees to make the best of the opportunities available to a truly data-driven organisation.

Advisory Board Member, Trainer and Course Content Developer

• Oct 2016 - Present

I draw on my education, research and consulting background to deliver and create content for the workshops offered by She Loves Data. I also advise members of the She Loves Data on the latest best practices for analytics and data science from academic research so these practices can be incorporated into the workshops.She Loves Data is an award-winning* community movement focused on nurturing data science and business analytics in the community and business in the Asia Pacific region through free data-related events and workshops. We run data hackathons for data and business professionals and organise our signature "Data Girls" workshops that help promote gender diversity and inclusion in data science and business analytics.* Winner of the Best Diversity Initiative in the Women in IT Asia Awards 2019

Adjunct Academic & Researcher, Decision Support Systems Laboratory

• Jul 2009 - Mar 2017

I tutor and lecture undergraduate and postgraduate students in the Faculty of Information Technology. I am also a member of the Monash University Decision Support Systems Laboratory (DSS Lab) research group.I lecture in the following units:- Business Intelligence Applications (Postgraduate)- Business Intelligence and Data Warehousing (Postgraduate)I tutor in the following units:- Data Warehousing (Postgraduate)- Business Intelligence Applications (Postgraduate)- IT for Management Decision Making (Postgraduate)- System Design and Implementation (Undergraduate)- Industrial Experience Project (Undergraduate)My areas of interest for research include:- How to measure the level of product innovativeness of business intelligence platform software.- How does the implementation of a business intelligence system facilitate organisation transformation?- What are the characteristics of an effective and efficient business intelligence system?

Adjunct Academic, Masters of Business Analytics

• Nov 2014 - Jul 2015

Co-lecture, tutor, and developer of tutorial material for the Data Warehousing unit taught as part of the Master of Business Analytics course offered by the Melbourne Business School (MBS).The tutorial and workshop material developed for the unit includes exercises created for the Yellowfin business intelligence and analytics platform to allow students to put into practice the data warehousing and business intelligence theories, principles and concepts learned in lectures. Co-lecture, tutor, and developer of tutorial material for the Data Warehousing unit taught as part of the Master of Business Analytics course offered by the Melbourne Business School (MBS).The tutorial and workshop material developed for the unit includes exercises created for the Yellowfin business intelligence and analytics platform to allow students to put into practice the data warehousing and business intelligence theories, principles and concepts learned in lectures.

Adjunct Academic, School of Management

• Mar 2010 - Jun 2011

Lecturer, course coordinator and tutor for postgraduate students.I lecture in the following units:- Business Intelligence Project Design- Business Intelligence Project Implementation Lecturer, course coordinator and tutor for postgraduate students.I lecture in the following units:- Business Intelligence Project Design- Business Intelligence Project Implementation

Lead Solutions Architect

• Oct 2000 - Jun 2009

My role at Wave was much like that of a simultaneous translator, but instead of assisting two foreign diplomats communicate, I facilitated the communication between Wave's business clients and Wave's technical team. My role was to understand what the client needed to support decision making and performance monitoring needs, and then design and manage the implementation of end-to-end business intelligence, data warehousing systems that met those needs.The projects were for small, medium and large clients in the following sectors:- Tertiary Education- Agriculture Management- Health Care (Private Hospital, Ambulance Asset Management)- Transport and Logistics- Financial Services (Equities Trading, General Insurance, EFT Payment Processing)- Commercial Broadcasting (Radio Advertising Management)- Professional Services (Legal)- Utilities (Water)- State Government (Infrastructure Management, Statutory Insurance, Police and Courts)

Business Performance Reporting Analyst

• May 1997 - Jun 2000

• Liaison between business and information technology for the ongoing support, maintenance and further development of divisional management reporting system.• Work with business function managers to develop performance measures that are in line divisional strategy and their specific business plans.• Perform statistical analysis of performance data to identify areas of business functions that can be improved.• Design and run ad-hoc queries on operational systems to extract specific performance information in response to business requests.

Project Manager, Quality Systems

• Jun 1996 - May 1997

• Development and reporting of measures to senior management that indicated the effectiveness of the quality system.• Project management of the development of ISO9002 quality systems for the business units of CUSCAL.• Working with business unit managers to advise them of how best to implement Total Quality and Quality Assurance principles in their business units.• Management of content of on-line quality system documentation (Paradigm Quality software).• Facilitation of monthly staff induction training sessions on the principles of Total Quality and Quality Assurance.• Development and presentation of ad hoc quality training courses to staff and senior management.

Quality Coordinator, Information Technology

• Mar 1995 - Jun 1996

• Development and reporting of department performance indicators.• Advising IT managers on the implementation of Total Quality principles within their departments.• Facilitating meetings of the IT Quality Improvement Team.• Advising the National Quality Manager - Software Quality Assurance on the integration of ISO9001 Quality Assurance and the ‘Method / 1’ application development methodology.• Communication to IT staff (via regular newsletter) on the progress of quality system implementation.

Quality Systems Manager

• Jul 1994 - Mar 1995

• Management and improvement of the organisation’s ISO9001 Quality System.• Carrying out internal quality system audits.• Management of quality system related content of company management information system.• Liaising with certification body with respect to the conduct of surveillance audits.• Reviewing and rewriting Quality System procedures and work instructions to provide compliance with the requirements of ISO9001:1994.• Liaising with customers with respect to audit, requests for verification data and product complaints.• Planning and implementation of Total Quality Management principles to manufacturing process.• Development of internal training courses on introductory statistical process control.• Generation of statistical reports and charts relating to production processes.• Facilitating Quality Improvement and Management Review Team meetings.

Electrical Project Technician

• Jul 1990 - Jun 1991

Electrical Technician

• Jan 1987 - Jun 1990

Apprentice Electrical Fitter Mechanic

• Jan 1983 - Dec 1986