Experience

Technology Partners Limited

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2017 - Present

  Founded in 1998 and privately owned, Technology Partners is a company that is experienced in providing IT solutions for Accounts, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), IT Projects/Managed Services (software & hardware), Support (software & hardware), Online Cloud/Hosting Based Solutions and Managed Print Services. They are an accredited Sage Strategic Business Partner and Microsoft Developer. I am a Consultative Account Manager who listens to, understands the customer and responds to their specific requirement or need. We deliver tangible and measurable results. The sectors we specialise in include – Financial, Construction, Manufacturing, Wholesale & Distribution and Not For Profit Organisations. Working and forecasting against an annual sales target. Analysing data, both clients and own companies, organising of meetings with company decision makers, problem solving, pipeline forecasting of potential work for the business , annual support contract negotiations, rapport building skills and bonding relationships between companies and marketing to customers via LinkedIn, e-mail and telemarketing.



CC Engineering Ltd

• United Kingdom
• Machinery Manufacturing

• Communications Manager

  • Nov 2014 - Dec 2016

  Responsible for all marketing outputs across the company. This includes all printed matter, online communications above, below and through the line activities. I liaise with the Heads of Departments to ensure that all leads are correctly looked after and client requirements are exceeded. This includes our relationships with our Value Added resellers.Today CCE is a total IT managed services provider, with a comprehensive range of services that our clients (around 600) can draw on to augment their own skills and capabilities and deliver the best possible IT service to their own organisation. CCE is a financially strong privately owned business with solid track record and reputation across most industry sectors.CCE currently delivers a range of IT services to high profile and mid-tier companies. Providing application implementation and operating system upgrades through to fully managed Out/Co-sourcing resource, hardware support and procurement models. CCE are focused on building relationships through the provision of bespoke services to suit each individual client’s needs.

• Partnership Sales Account Manager

  • Sep 2013 - Nov 2014

  Recruiting of IT vendors, suppliers and distributors to the CCE partner model and grow business relationships through transparency. Each partner has differing requirements and my role was to ensure that our partners were aware of the wide range of services CCE offers, allowing them to provide better advice and wider service level to their customers. The CCE philosophy of service beyond the call ensures delivery of a high level of service through a consultative approach strengthened by long-term strategic partnerships with industry leading IT vendors, this combined with product knowledge engenders a spirit of trust and partnership paramount for any successful long-term relationship



Greencorn Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• New Business Development

  • May 2010 - Jul 2013

  With responsibility for selling all Greencorn services such as hardware and software support, managed and professional services to both existing and new clients. With responsibility for selling all Greencorn services such as hardware and software support, managed and professional services to both existing and new clients.



K3 FDS

• United Kingdom
• Software Development
• 100 - 200 Employee

• Account Manager

  • Apr 2007 - May 2010

  FD Systems are one of the largest business solutions providers in the UK. They focused on developing strong relationships with their customers and that was built on high levels of expectation and continual delivery of added value. They were Sage UK's no.1 channel business partner for all the 3 years I was employed there. This was merited on sales revenue achieved and my sales revenue contribution helped to achieve their status and this accolade.My position involves -Consultative Account Management of 80 different businesses, based in the South East and London Area. The businesses served ranged from major warehouses with multi stock holdings, retail outlets with EPOS requirements and manufacturers who require 'kit' building systems.Working against an annual sales target of £1,000,000.The Account Management role includes understanding the customer's businesses/processes and advising them on suitable business strategy's to maximise their business and potentialAnalysing of data, both clients and own companiesOrganising meetings and presentations to Boards, Directors and Senior Company ManagementProblem solvingReporting to the board on key elements of the role and performanceForecasting of potential work for the businessAnnual support contract negotiationsRapport building skills and bonding relationships between companies



Credica Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager - Lysander Systems

  • Aug 1995 - Mar 2007

  Account Management and New Business Sales Lysander Systems were an IT Business Solutions provider to mid-market organisations within the Distribution / Manufacturing / Financial and Services sectors.Position involved -; Responsible for looking after 50 different businesses New Business Sales Exec - Using a consultative approach, I undertook to fully understand our potential customer's business, goals, aims and future needs. Then with the aid of a Management summary we would advise them on how using the tools available they could achieve their strategy.Both roles include being able to fully cost a project with the aid of a customer's budget. Negotiation skills are also required.Analysing of data, both clients and own companiesOrganising meetings and presentations to Boards, Directors and Senior Company ManagementProblem solvingReporting to the board on key elements of the role and performanceForecasting of potential work for the businessAnnual support contract negotiationsRapport building skills and bonding relationships between companies



Speedwords Ltd

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Nov 1987 - Jul 1995

  Selling of consumables for printer/fax/typewriter and other general office supplies. This was a target driven role which included both customer site visits and telephone sales. Selling of consumables for printer/fax/typewriter and other general office supplies. This was a target driven role which included both customer site visits and telephone sales.



Bennetts Commercial Insurance Brokers Ltd

• Branch Manager

  • Sep 1980 - Nov 1987

  High Street Insurance Brokerage, selling all types of Insurance policies to the general public. Manager of busy High Street Insurance brokerage, role included quoting, selling, hiring of new staff, dealing with claims and general customer satisfaction. High Street Insurance Brokerage, selling all types of Insurance policies to the general public. Manager of busy High Street Insurance brokerage, role included quoting, selling, hiring of new staff, dealing with claims and general customer satisfaction.