IT Technician III

• Feb 2022 - Present

IT CONSULTANT

• Apr 2009 - Jun 2020

Provide end user support services for multiple end users using both Mac and PC environment. Responsible for end user support both onsite and remotely. Purchasing, hardware and software recommendations and SLAs. Contributing to the OSX86 Project and Android Programming. AV/Conference room support and Mobile Device Management. Provide end user support services for multiple end users using both Mac and PC environment. Responsible for end user support both onsite and remotely. Purchasing, hardware and software recommendations and SLAs. Contributing to the OSX86 Project and Android Programming. AV/Conference room support and Mobile Device Management.

IT CONSULTLANT

• Mar 2013 - Apr 2015

Information Management, Network Security, MAC OS X IT March 13 – April 15 Company: The International Studio & Curatorial Program is a leading nonprofit, residency-based contemporary art institution for emerging to mid-career artists and curators from around the world. Duties: Provide end user support services for administrative staff and artists in residence in a creative Mac environment. Responsible for hardware and software recommendations, network monitoring and security. Ongoing work with ISCP Administrative staff to tailor IT and backup solutions to fit the specific needs of the Show less

IT CONSULTANT

• Aug 2012 - Dec 2012

Information Management, Windows XP, WIN 7, Win 8 and /MAC OS X IT August 12 – December 12 Company: Yammer is a powerful and secure social networking solution for enterprise, designed for robust company collaboration, file sharing, knowledge exchange and team efficiency. Duties: Provide end user support services for multiple end users using both Mac and PC environment during the Microsoft acquisition of Yammer. Responsible for end user support both onsite and remotely via ARD, VPN Remote Desktop. Hardware and software recommendations, Purchasing. AV support, Cisco C20 Videoconferencing support and SmartPhone support (BlackBerry, Android, iPhone and WinPhone) Show less

Information Management, Mac OS X Group

• Oct 2008 - Apr 2009

The world’s largest fragrance company, with offices worldwide and sales of $4 billion for the year ended June 30, 2008. Duties: Provide core networking and end user support services for 200 Mac users in a Mac/Windows production environment. Responsible for end user support, LAN administration, studio asset management, hardware and software recommendations and purchasing. Responsible for user migrations from OS X 10.4 to 1o.5.6 as well as day to day administration both local and remote using ARD 3.0 Dual Boot iMacs running XP and 10.4x, 10.5.6, Parallels and VMWare Fusion and backup and imaging using Retrospect, Netrestore and SuperDuper. Day to day end user support for all internal users and remote support. Adobe CS2, CS3 and CS4 support for design group end users. Machine imaging and restores for user adds/changes and moves. Show less

LAN Administrator, IT Support

• Jan 2004 - Nov 2007

One of the WPP Group of companies, MJM Creative Services is a leading New York based conference and event production company. Duties: Provide core networking and end user support services in a Mac/Windows production environment. Responsible for end user support, LAN administration, studio asset management, hardware and software recommendations and purchasing. Responsible for user migrations from IBM NetVista PCs to Dual Boot iMacs running XP and 10.4x, backup and imaging using Retrospect, Netrestore and SuperDuper. Day to day end user support for all internal users and remote support. Show less

Principal Technology Consultant

• Jan 2002 - Mar 2005

Provide core networking and end user support services in a Mac production environment. Responsible for end user support, server side administration, studio asset management, hardware and software recommendations and purchasing. Provide core networking and end user support services in a Mac production environment. Responsible for end user support, server side administration, studio asset management, hardware and software recommendations and purchasing.

Principal Technology Consultant

• May 2000 - Jan 2004

Award winning Media Design firm specializing in motion graphics, broadcast and branding. Duties: Provide core networking and end user support services in a Mac/Windows production environment. Responsible for end user support, LAN administration, studio asset management, hardware and software recommendations and purchasing. Award winning Media Design firm specializing in motion graphics, broadcast and branding. Duties: Provide core networking and end user support services in a Mac/Windows production environment. Responsible for end user support, LAN administration, studio asset management, hardware and software recommendations and purchasing.

Project Consultant

• Feb 2003 - Apr 2003

Independent NGO with consultative links with many other UN organizations and agencies. Duties: Researched and implemented the event management solution for a WFUNA online survey site. Created web pages for survey questions and coding scheme for analysis of survey data output.. Independent NGO with consultative links with many other UN organizations and agencies. Duties: Researched and implemented the event management solution for a WFUNA online survey site. Created web pages for survey questions and coding scheme for analysis of survey data output..

Senior Systems Administrator / Director

• Jan 1999 - Dec 2001

Strategic digital communications company specializing in interactive media and enterprise site design. Duties: End user support services in a mixed Mac/Win/Unix production environment spanning multiple locations. Responsible for coordinating user support (300+ users), managing helpdesk staff, LAN administration, IT asset management, hardware and software recommendations and purchasing. As IT Director, I was responsible for the day to day operations of RFNY IS and departmental budget of 3.7M dollars. Allocated resources for the Desktop and Network Services managers, respectively. Managed staff of 10 and coordinated regular duties, including end user matriculation, purchasing, infrastructure planning, budget management, resource allocation and departmental project management. During my tenure at RF I facilitated the matriculation of 7 companies that were subsumed under Mergers and Acquisitions during the '99 fiscal year. Show less