Experience

NORWALK-LA MIRADA USD

• United States
• Medical Practices
• 1 - 100 Employee

• Technology Support Technician

  • Jul 2017 - Present

  Manage over 1000 student chrome devices and 300 Apple devices via Jamf.Install and configure operating systems and applicationConfigure hardware, devices, and software to set up workstations for employeesHelp streamline the repair process and update procedures for support action consistency Install, configure, and, maintain computer systems and network connectionsBreak down and evaluate end-user problems, using test scripts, personal expertise, and probing questions Established digital self-help options for both staff and students to utilize when needed.

• Help Desk Technician

  • Jul 2017 - Jul 2018

  Explained technical information in clear terms to non-technical individuals to promote a better understanding Installed, modified, and repaired software and hardware to resolve technical issuesProvided tier 1 IT support to district personnel as well as vendors and parentsDocumented support interactions for future reference.



Geeksquad

• Canada
• Information Technology & Services
• 200 - 300 Employee

• Advanced Repair Agent

  • Sep 2015 - Present

  Arranged maintenance sessions to discover and mend inefficiencies Performed regular upgrades to update systems and improve operability Conducted diagnostics procedures to determine the root cause of client problems, and provide accurate repair recommendations Completed all repair and maintenance activities promptly and to high-quality standards. Arranged maintenance sessions to discover and mend inefficiencies Performed regular upgrades to update systems and improve operability Conducted diagnostics procedures to determine the root cause of client problems, and provide accurate repair recommendations Completed all repair and maintenance activities promptly and to high-quality standards.