Steven Tu Nhien Ngo
Network Analyst at CityWest- Claim this Profile
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Topline Score
Bio
Amir Aminzadeh
Steven is my colleague as an IT Computer Systems Technologist at Seneca college. He has perfect monitoring and troubleshooting. Also, he is excellent at working on various software applications, hardware, network, wireless, and IT security.
Denis Marangé
As his role of Vietnam Datacom Sales Manager, he is successful in building, consulting and selling technical data communication solutions to customers and he completely achieved what he committed. I confidently feel secure to work with him, and I believe he will be a good candidate for your organization.
Amir Aminzadeh
Steven is my colleague as an IT Computer Systems Technologist at Seneca college. He has perfect monitoring and troubleshooting. Also, he is excellent at working on various software applications, hardware, network, wireless, and IT security.
Denis Marangé
As his role of Vietnam Datacom Sales Manager, he is successful in building, consulting and selling technical data communication solutions to customers and he completely achieved what he committed. I confidently feel secure to work with him, and I believe he will be a good candidate for your organization.
Amir Aminzadeh
Steven is my colleague as an IT Computer Systems Technologist at Seneca college. He has perfect monitoring and troubleshooting. Also, he is excellent at working on various software applications, hardware, network, wireless, and IT security.
Denis Marangé
As his role of Vietnam Datacom Sales Manager, he is successful in building, consulting and selling technical data communication solutions to customers and he completely achieved what he committed. I confidently feel secure to work with him, and I believe he will be a good candidate for your organization.
Amir Aminzadeh
Steven is my colleague as an IT Computer Systems Technologist at Seneca college. He has perfect monitoring and troubleshooting. Also, he is excellent at working on various software applications, hardware, network, wireless, and IT security.
Denis Marangé
As his role of Vietnam Datacom Sales Manager, he is successful in building, consulting and selling technical data communication solutions to customers and he completely achieved what he committed. I confidently feel secure to work with him, and I believe he will be a good candidate for your organization.
Credentials
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Fortinet Network Security Expert Level 3: Certified Associate
FortinetMay, 2022- Sep, 2024 -
Cisco Certified Internetwork Expert (CCIE) Enterprise Infrastructure - License #63674 - Verification code: 534C7G1L73BQQPKJ
CiscoOct, 2019- Sep, 2024 -
Amazon Web Services Solutions Architect Associate
Amazon Web Services (AWS)Jul, 2022- Sep, 2024
Experience
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CityWest
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Canada
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Telecommunications
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1 - 100 Employee
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Network Analyst
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Jan 2023 - Present
The role is responsible for implementing, modernizing, managing and supporting the CityWest network along with the software to provide proactive monitoring, analysis and reporting.Principal Accountabilities:• Perform all technical and administrative tasks to ensure network availability• Customer incident and problem resolution, supporting moves/adds/changes, and maintainingoverall network health for CityWest Transport, Core, Internet.• Review trouble tickets and determine root causes of issues. You will be expected to bring forthresolutions and work with various teams within CityWest to prevent issues in the future.• Identify equipment problems, ensure upgrades and changes are completed. Providerecommendations for improvement in all service areas.• Maintain and create documentation for any services that you manage.• Support, administration and configuration of a Calix FTTH infrastructure.• Support, administration and configuration of a Fujitsu Optical Transport network.• Support, administration and configuration of a Juniper Core Network.Qualifications and Experience:• Must have a predictable and reliable attendance record• Knowledge of the Telecommunications industry• In depth knowledge of the OSI model.• Operation experience with routing protocols, including OSPF, BGP, MP-BGP, MPLS, VPLS, LDP,GRE• Expertise of WAN and LAN technologies and their role in networks (EVPN, ANYCAST, HSRP,VRRP, LACP, STP, VLAN, QoS, etc.)• Knowledge of AAA protocols: TACACS+ and RADIUS• Knowledge of transport technology. Primarily Fujitsu 1Finity.• In-depth knowledge working with Juniper routers• In-depth knowledge working with Juniper Management Software’s including Mist and Paragon.• Skill and understanding of Netflow, SNMP, Grafana, Prometheus• Knowledge of QoS concepts and configuration• Knowledge of industry standards and regulations• Knowledge of programming languages (Python, Perl, Bash)
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GlassHouse Systems
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Network Security Specialist
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Dec 2021 - Oct 2022
· Configure, administer and monitor Cisco Nexus, Catalyst, FirePower, ASA, ICE and Fortinet Fortigate, FortOS networks and firewalls· Maintain network routers, switches, AP, etc., including firmware upgrades and patching· Maintain security solutions, including firewall policies and VPN configurations, performing security administration functions for user access and remote access· Proactively manage high severity and priority incidents from identification through to resolution· Perform problem determination and root cause analysis, effectively working with vendors and carriers as required· Collaborating with other internal/external IT resources to proactively identify problems and restore services· Provide technical support to internal and external clients, including problem determination, resolution, and escalation as needed· Issuing timely, accurate and professional notifications regarding incidents impacting the service· Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose incidents related to router/switch/firewall connectivity to servers, applications and peripherals· Documenting, tracking, and resolving network incidents according to IT Service Desk procedures and standards· Proactively remain current with technology skills and education for your IT and network responsibilities· Monitor and test network performance and provide network performance statistics and reports· Take direction from Network Professionals and Senior Network Professionals· Support development and implementation of networking projects and new technology installations· Prepare and deliver accurate documentation, procedures, check lists and CMDB configuration items.· Complete other duties or tasks as assigned· Ability to present complex concepts in a clear and concise manner· Participate in the on-call rotation and be able to respond to critical or high severity alerts after hours and follow documented steps to address such issues
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Video Network Engineer
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Dec 2020 - Dec 2021
Perform design, maintain, configure, troubleshoot network architecture routing, switching, security: VLAN, PIM, Multicast, OSPF, BGP, Redistribution, MPLS, VRF/ Routing Instance on Cisco 6500/3750/2960/DCM9900, Juniper MX960/QFX3500/EX4200/SRX340, IBM RackSwitch G8000 in Network Operation Center (NOC) Perform head-end calibration, performance tests, satellite dishes & receivers alignments; manage DCM 9900, WISI INCA, Tangram, BNP, APEX, Calix E7 GPON, IP and Digital STBs, Innostream IPTV platform, Digital IPTV, Seachange VOD for video streaming live TVs and Video on Demands via coax, copper and fiber Automate Video on Demand for Digital and IPTV system: automatically receive, deliver, backup and update daily using Linux bash shell, Python, Ansible, Powershell on CentOS, Ubuntu, and Windows environments Automate system and application processes, well document and optimize the capacity, performance of information and communication system networks Perform digital video channel alignments and coordinate with NASRAC, RGB and Motorola Design, install, setup and maintenance of CATV, IPTV and Video-on-Demand (VOD), STB, equipment Build new network system to receive live TV stream from the Internet and stream to customers of Citywest Perform system monitoring, provide technical guidance to Technical Support Representative and Technician Research, evaluate and develop network architecture, integrated system infrastructure, VOD, IPTV, and digital TV in hardware, software and applications at video headend NOC Ensures compliance of system leakage and monitoring requirements in the head end through detection and maintenance; recognize, practice, and enforces safety rules and procedures when performing technical tasks
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Seneca College
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Canada
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Higher Education
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700 & Above Employee
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Co-op Information Technology Systems Technician
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Dec 2019 - Aug 2020
- Provided technical support and troubleshooting issues for customers using Seneca ICT applications- Highly appreciated by the Senior IT Field Engineer in troubleshooting network, system issues- Successfully supported Seneca Learning Center for moving project to be finished one day earlier- Carefully discovered the flea power in computers which caused shutdown troubles for 4 months- Fast deployed the operating system remotely for computers in e-learning classrooms- Encouraged the teamwork spirit for the ICT team at Seneca King Campus- Willingly collaborated with the Audio-Visual team on large screen display project remotely- Effectively applied the 10 steps of approaching a customer interaction, problem-solving, and negotiation skills to raise customers' satisfaction- Served as the single point of contact for IT support, networking or IT security tasks- Dealed with hardware and application support queries and issues- Complied Seneca IT systems operations and related applications, as well as business related processes and procedures- Primary responsibility is user support and customer service, available to clients requiring technical assistance via face to face, calls, and ticket system- Proactive monitored of eClassrooms, printers and computer labs- Experience gained during the time of studying and working at Seneca College (including self-study): + Technical supports and customer services + System development and operations: PowerShell, Python, Linux Bash, AWS + Network development and operations: Cisco SD-WAN, Ansible + MySQL database practical queries, manage users privileges locally and remotely + Cisco Networking- Got the Certificate of Cisco Certified Internetwork Expert (CCIE) Enterprise Infrastructure, license #63674, with ability to to plan, design, deploy, operate, and optimize dual stack solutions (IPv4 and IPv6) for complex enterprise networks
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Legrand
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Brazil
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Pharmaceutical Manufacturing
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100 - 200 Employee
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Datacom Technical Sales
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2015 - 2017
- Designed, built, delivered and managed data center and network infrastructure solutions, proposal, and presentation- Competently applied my solid technical background of IT network connectivity as well as my team work spirit, and contributed the very good growth of sales to Legrand Vietnam Datacom- Highly appreciated by the Legrand Country Manager- Approached customers, composed technical proposals, conducted presentations, bill of materials and provided digital infrastructure integrated solutions for their Data Centers- Experience in technologies: + Copper and Fiber systems + Structued Cabling design and sizing for Data Center + Coppers and Fibers cable pathway for Data Centers and Buildings + Racks and Cabinets for Data Centers + UPS sizing and power supplies for Data Center + Patch panel, fiber enclosures, cable management, thermal management and containment for Data Centers- - Led the team and drove the Legrand VDI revenue growth from $950K USD to $1.8M USD from 2015 to 2016- Opened new product line – Legrand Structured Cabling System – from zero in 2015 to $700K USD in 2016- Successfully established Datacom team with 5 experienced people, new business in Legrand in Asia-Pacific
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Panduit
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Datacom Technical Sales
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2013 - 2015
- Designed, built, and proposed network infrastructure solutions for data centers, enterprise networks, IoT sensors, smart DC in terms of meeting customers, designing technical proposals, presenting solutions to customers- Successfully engaged and set up new distributor and partners channel to approach the market- Approached customers, composed technical proposals, conducted presentations, bill of materials and provided IT infrastructure integrated solutions for their Data Centers and Enterprise Network- Experience in technologies: + Copper and Fiber systems + Structued Cabling design and sizing for Data Center + Coppers and Fibers cable pathway for Data Centers + Racks and Cabinets for Data Centers + SmartZone Data Center Infrastructure Management + Patch panel, fiber enclosures, cable management, thermal management and containment for Data Centers- Developed and implement sales strategy to achieve 60% growth of revenue from Sep 2013 to Jan 2015- Got Panduit Technical Solutions Training applying for Data Centers and Enterprise Network
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Enterprise System Integration Technical Sales
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2012 - 2013
- Successfully brought ZAP Business Intelligence solution integrating to Microsoft Dynamic ERP for enterprises and small-medium businesses; successfully deployed Workflow Lazy Approval on SharePoint for Coca Cola.- Introduced CA Technologies/ Identity Management and Governance service for Vinagame Data Center - Successfully brought ZAP Business Intelligence solution integrating to Microsoft Dynamic ERP for enterprises and small-medium businesses; successfully deployed Workflow Lazy Approval on SharePoint for Coca Cola.- Introduced CA Technologies/ Identity Management and Governance service for Vinagame Data Center
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3D Networks
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India
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Appliances, Electrical, and Electronics Manufacturing
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IT Infrastructure Services Technical Sales
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2010 - 2012
- Succeeded in the role of deploying and managing IT services between headquarter and branches for multinational and hospitality companies- Designed, implemented, planed, and proposed unified communication and network solutions, managed technical proposal, customer presentation and training documents, bill of materials and customer care - Succeeded in the role of deploying and managing IT services between headquarter and branches for multinational and hospitality companies- Designed, implemented, planed, and proposed unified communication and network solutions, managed technical proposal, customer presentation and training documents, bill of materials and customer care
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DTS Communication Technologies
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Vietnam
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Telecommunications
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1 - 100 Employee
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Network System Engineer (System Integration)
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2007 - 2010
- Engaged in technical role to assist the team to achieve a revenue of $5M USD in just the first 8 months in 2008 and 2009; In 2010, I and my team won IP Contact Centre Expansion, Regional Phase for Hochiminh city and 20 Provinces ($2.6M USD)- Fully participated in designing, consulting and implementing network system integrated solutions: Metro Ethernet, IP Contact Center, Video Surveillance, Broadband Remote Access Server, Routing and Switching for Enterprise and Data Center, NAS SAN Storage, Endpoint security, IDS/ IPS and Firewall, Voice over IP, Video Surveillance, Server RAID specifications, FTTH and Wireless LAN- Did technical presentation, site survey, RFI/ RFP, technical proposal, configuration devices, and training- Approached customers, conducted technical presentations, did site survey, RFI/ RFP, composed technical proposals, bill of materials- Built demo network system at customers’ sites- Deployed and configured complex network and system devices including virtualization- Conducted user acceptance test and training- Experience in technologies: + Routing and Switching (Cisco): STP, EtherChannel, WAN, OSPF, EIGRP, BGP, IPv6 Routing, HSRP, Multicast, Routing Policies, Redistribute, IP/MPLS VPN, DMVPN, Inter-VPN Routing, VRF, QoS + Network services (Windows Server and Linux/ CentOS): DNS, DHCP, IIS, Apache, Postfix, Dovecot, LDAP, Samba, FTP, Active Directory, DFS + Virtualization (VMWare, Linux KVM): VM, nested VM + Security (Cisco ASA, Sophos, Symantec, Check Point): Firewall, IDS, IPS, Endpoint protection, Linux iptables, BitLocker encryption + Storage (IBM, HP, Hitachi, NetApp) : Directly Attached Storage, Network Attached Storage, Storage Area Networks + Unified Communication (Cisco): IP Telephony, IP Contact Center + Wireless Mesh (Cisco Meraki)- Got CCNP, Cisco Sales Specialist, Cisco Security Specialist, Cisco Voice Portal Training, SUN BootCamp
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Renesas
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Brazil
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Retail
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IT Infrastructure Administrator
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2006 - 2007
- Managed and maintained services: Active Directory, Routers and Switches, HelpDesk tickers, Server Farm using Perl, NetApp Storage- Troubleshooted issues of users' interfaces, computer hardware, printers, door system- Got CCNA - Managed and maintained services: Active Directory, Routers and Switches, HelpDesk tickers, Server Farm using Perl, NetApp Storage- Troubleshooted issues of users' interfaces, computer hardware, printers, door system- Got CCNA
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Education
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2018 - 2020
Seneca College
Diploma, Computer Networking and Technical Support -
2001 - 2006
Vietnam National University, University of Technology
Bachelor's Degree in Computer Science, Computer Science and Engineering
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