Steven Moore
Solution Architect at Contender Solutions- Claim this Profile
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Topline Score
Bio
Alexandra Storman
Steve has been a great asset to our ServiceNow team at DCP Midstream. He leads his team of up to five developers to successful implementations using clear communication, achievable yet challenging goal setting, and strong decision making. I have worked directly with Steve by documenting requirements for solutions developed by him and his team as well as performing both System Testing and User Acceptance Testing of his solutions. Steve offers innovative solutions that have regularly met all business requirements and consistently turns over a quality product for testing. I enjoy the partnership that Steve brings to his teams and I'm always pleased to be invited to work on his projects.
Robert Richley
I highly recommend Steve Moore as a ServiceNow developer. I have had the privilege of working with him for over a year and have been consistently impressed with his skills and attitude. Steve is an exceptional team leader, always available to assist and share his knowledge with others. He is a great communicator and problem solver, and always willing to learn and improve his skills. He has taken courses from ServiceNow to further his knowledge and has shared what he learned with the team. Steve is a great problem solver and is not afraid to reach out to other resources to help solve issues, whether it be a colleague or vendor support. He takes ownership of issues and does not blame others when things go wrong, and is always gentle in his corrections and feedback. Steve's ability to inspire and encourage others, as well as his personable nature, make him a pleasure to work with and an asset to any team. Steve's contribution to the team is invaluable, he is one of the main reasons why our company can boast of a fast upgrade to ServiceNow. He is a quick learner and demonstrated it by asking for and being granted access to the Azure ServiceBus to be able to troubleshoot issues with ServiceNow. His work ethic and his ability to achieve his goals are also noteworthy. Steve is a true team player and I am confident he would be an asset to any organization.
Alexandra Storman
Steve has been a great asset to our ServiceNow team at DCP Midstream. He leads his team of up to five developers to successful implementations using clear communication, achievable yet challenging goal setting, and strong decision making. I have worked directly with Steve by documenting requirements for solutions developed by him and his team as well as performing both System Testing and User Acceptance Testing of his solutions. Steve offers innovative solutions that have regularly met all business requirements and consistently turns over a quality product for testing. I enjoy the partnership that Steve brings to his teams and I'm always pleased to be invited to work on his projects.
Robert Richley
I highly recommend Steve Moore as a ServiceNow developer. I have had the privilege of working with him for over a year and have been consistently impressed with his skills and attitude. Steve is an exceptional team leader, always available to assist and share his knowledge with others. He is a great communicator and problem solver, and always willing to learn and improve his skills. He has taken courses from ServiceNow to further his knowledge and has shared what he learned with the team. Steve is a great problem solver and is not afraid to reach out to other resources to help solve issues, whether it be a colleague or vendor support. He takes ownership of issues and does not blame others when things go wrong, and is always gentle in his corrections and feedback. Steve's ability to inspire and encourage others, as well as his personable nature, make him a pleasure to work with and an asset to any team. Steve's contribution to the team is invaluable, he is one of the main reasons why our company can boast of a fast upgrade to ServiceNow. He is a quick learner and demonstrated it by asking for and being granted access to the Azure ServiceBus to be able to troubleshoot issues with ServiceNow. His work ethic and his ability to achieve his goals are also noteworthy. Steve is a true team player and I am confident he would be an asset to any organization.
Alexandra Storman
Steve has been a great asset to our ServiceNow team at DCP Midstream. He leads his team of up to five developers to successful implementations using clear communication, achievable yet challenging goal setting, and strong decision making. I have worked directly with Steve by documenting requirements for solutions developed by him and his team as well as performing both System Testing and User Acceptance Testing of his solutions. Steve offers innovative solutions that have regularly met all business requirements and consistently turns over a quality product for testing. I enjoy the partnership that Steve brings to his teams and I'm always pleased to be invited to work on his projects.
Robert Richley
I highly recommend Steve Moore as a ServiceNow developer. I have had the privilege of working with him for over a year and have been consistently impressed with his skills and attitude. Steve is an exceptional team leader, always available to assist and share his knowledge with others. He is a great communicator and problem solver, and always willing to learn and improve his skills. He has taken courses from ServiceNow to further his knowledge and has shared what he learned with the team. Steve is a great problem solver and is not afraid to reach out to other resources to help solve issues, whether it be a colleague or vendor support. He takes ownership of issues and does not blame others when things go wrong, and is always gentle in his corrections and feedback. Steve's ability to inspire and encourage others, as well as his personable nature, make him a pleasure to work with and an asset to any team. Steve's contribution to the team is invaluable, he is one of the main reasons why our company can boast of a fast upgrade to ServiceNow. He is a quick learner and demonstrated it by asking for and being granted access to the Azure ServiceBus to be able to troubleshoot issues with ServiceNow. His work ethic and his ability to achieve his goals are also noteworthy. Steve is a true team player and I am confident he would be an asset to any organization.
Alexandra Storman
Steve has been a great asset to our ServiceNow team at DCP Midstream. He leads his team of up to five developers to successful implementations using clear communication, achievable yet challenging goal setting, and strong decision making. I have worked directly with Steve by documenting requirements for solutions developed by him and his team as well as performing both System Testing and User Acceptance Testing of his solutions. Steve offers innovative solutions that have regularly met all business requirements and consistently turns over a quality product for testing. I enjoy the partnership that Steve brings to his teams and I'm always pleased to be invited to work on his projects.
Robert Richley
I highly recommend Steve Moore as a ServiceNow developer. I have had the privilege of working with him for over a year and have been consistently impressed with his skills and attitude. Steve is an exceptional team leader, always available to assist and share his knowledge with others. He is a great communicator and problem solver, and always willing to learn and improve his skills. He has taken courses from ServiceNow to further his knowledge and has shared what he learned with the team. Steve is a great problem solver and is not afraid to reach out to other resources to help solve issues, whether it be a colleague or vendor support. He takes ownership of issues and does not blame others when things go wrong, and is always gentle in his corrections and feedback. Steve's ability to inspire and encourage others, as well as his personable nature, make him a pleasure to work with and an asset to any team. Steve's contribution to the team is invaluable, he is one of the main reasons why our company can boast of a fast upgrade to ServiceNow. He is a quick learner and demonstrated it by asking for and being granted access to the Azure ServiceBus to be able to troubleshoot issues with ServiceNow. His work ethic and his ability to achieve his goals are also noteworthy. Steve is a true team player and I am confident he would be an asset to any organization.
Credentials
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ServiceNow Certified Application Developer - exam pending
ServiceNowDec, 2022- Sep, 2024 -
ServiceNow - Certified Discovery Implementation Specialist
ServiceNowApr, 2021- Sep, 2024 -
ServiceNow Certified System Administrator
ServiceNowApr, 2020- Sep, 2024
Experience
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Contender Solutions
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Solution Architect
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Mar 2023 - Present
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DCP Midstream
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United States
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Oil and Gas
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700 & Above Employee
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Lead ServiceNow Developer
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Jul 2021 - Mar 2023
Responsible for development and support of the DCP Midstream ServiceNow platform, leading a team of developers in maintaining and enhancing the platform to meet business requirements and improve efficiency and stability. Working directly with business teams, leadership, IT teams, and external vendors to utilize the plethora of tools and functions that ServiceNow can bring to the table. Areas of emphasis in addition to standard ServiceNow development and administration: Automation through Integration Hub, integration with Microsoft for identity management, object management, and increased self-service functionality for provisioning of everything from Azure resource groups to distribution lists, automation of new employee onboarding, automation of routine IT activities (patching schedules, standard changes, etc.), fully automated Access Review Control module - allowing for review of user access controls across SOX applications. Show less
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ServiceNow Administrator
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Oct 2020 - Jul 2021
Administration and development of Modivcare’s ServiceNow instance; including extensive requirements gathering efforts, design, configuration, and maintenance of ServiceNow platform (ITSM, ITOM, ITBM, etc.) Responsible for end-to-end support of the platform, from troubleshooting individual user issues to implementing platform upgrades. Implemented ServiceNow Discovery / SCCM / SolarWinds integration and CMDB/Asset Management and performed ongoing tuning and maintenance. Development of multiple system integrations utilizing ServiceNow Flow designer; including integrations with Active Directory, Azure, and Microsoft Teams. Show less
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Intrado
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Incident Commander
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Dec 2019 - Oct 2020
Supporting Intrado’s enhanced 911 and critical enterprise platforms and applications as part of a 24/7 Incident Command team. Developed application workflows and automation in ServiceNow, Office 365, and Cisco Webex Teams to address efficiency and accuracy needs within the Incident Management process. Built applications, forms, and other required elements in ServiceNow to facilitate the highly specialized needs of the Incident Command team. This includes integrations with Everbridge and Webex Teams. Provided support for the rapid assembly of critical teams and resources to lower Major Incident time to resolve and ensuring the stability of environments for internal users and external clients. Coordinated with various stakeholders to review processes, adjust and adapt to evolving circumstances and enabling Intrado support teams and external clients to perform at their best. Enabled a practice of continuous process improvement throughout all aspects of incident response and support. Show less
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CenturyLink
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Jan 2019 - Dec 2019
Served the global IT support organization in multiple roles while at CenturyLink, including Critical Incident Manager, Application Performance Owner, Problem Manager, and ultimately Major Incident Management Team Lead.Development and ownership of the ServiceNow Incident Management Hub utilized by support teams, incident managers, and executive leadership within the Major Incident Process. This was a custom UI interface developed in lieu of utilizing the Major Incident Workbench.Coordinated incident management support on a 24/7 basis to meet high availability targets across a complex IT ecosystem. Supported, trained and mentored incident managers in best practices for efficient and timely resolution of major incidents. Developed a continuous process improvement plan targeted at reducing time to resolve during incidents, mitigating end user impact, and providing clear, quality communications to a global audience. Tracked the life cycle of major incidents and analyzing data to identify opportunities for improvement and developed long term strategies to maximize positive performance results. Developed communications for stakeholder consumption with an emphasis on clarity and accuracy. These communications targeted an audience ranging from executives to business users on a global scale. Show less
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Jul 2016 - Dec 2018
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Level 3 Communications
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Telecommunications
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700 & Above Employee
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Senior Critical Incident Manager
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May 2015 - Jul 2016
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Bennett Middle School
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United States
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Education Administration Programs
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1 - 100 Employee
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Acting Middle School Principal
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Jul 2014 - May 2015
Lead the Bennett Middle School team in education of students between 6th grade and 8th grade. Provided management and instructional leadership support to a staff of over 25 teachers and classified support staff. Coordinated with the district superintendent and other administrators to support students at Bennett Schools from elementary through high school graduation. Lead the Bennett Middle School team in education of students between 6th grade and 8th grade. Provided management and instructional leadership support to a staff of over 25 teachers and classified support staff. Coordinated with the district superintendent and other administrators to support students at Bennett Schools from elementary through high school graduation.
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Vice Principal
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Aug 2012 - May 2014
Provided administrative, educational, and technological support for students and teachers in a Kindergarten through 8th grade environment. Provided administrative, educational, and technological support for students and teachers in a Kindergarten through 8th grade environment.
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New Vision Charter School
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United States
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Education
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1 - 100 Employee
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Middle School History and Technology Teacher
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Aug 2008 - May 2012
Taught students between 6th and 8th grades: History, Technology, and addition cross curricular subjects to support overall academic achievement. Taught students between 6th and 8th grades: History, Technology, and addition cross curricular subjects to support overall academic achievement.
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Knowledge Quest Academy
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United States
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Primary and Secondary Education
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1 - 100 Employee
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Middle School History and Technology Teacher
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Aug 2006 - May 2008
Taught students between 6th and 8th grades: History, Technology, and addition cross curricular subjects to support overall academic achievement. Taught students between 6th and 8th grades: History, Technology, and addition cross curricular subjects to support overall academic achievement.
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Education
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2011 - 2012
Colorado State University
Completed Principal Certification, Educational Leadership and Administration, General -
2009 - 2010
University of Northern Colorado
Master of Arts (M.A.), Educational/Instructional Technology -
2003 - 2006
University of Northern Colorado
Bachelor of Arts (B.A.), History
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