IT Manager

• Aug 2023 - Present

IT Manager

• Jun 2014 - Jun 2023

Manage day to day support of all key corporate applications and hardware including Epicor Prophet 21 ERP, Pathguide Latitude WMS, and 100+ network endpoints (route/switch, firewall, end user PCs, servers, etc.) Identify and correct weaknesses in existing LAN / Server infrastructure, performing on-the-fly solutions to highly complex technical scenarios including office, warehouse and production floor systems. Develop strategies for process improvement of existing work flows, and work with vendors / partners to install system upgrades, ensuring maximum performance, stability and uptime of critical applications. Research, recommend, and implement new technologies, following all new projects through from conception to implementation. Report to: CFO Technologies Used: Microsoft Server, SQL Server, RDS, Office 365, IIS, Hyper-V, VMWare Apple OSX Google Apps Epicor Prophet 21 ERP Pathguide Latitude WMS Intermec CK3X barcode scanning systems RJG injection molding monitoring systems Light troubleshooting on Hurco CNC mills Mitel 5000 PBX Dell and HP Servers FortiGate, FortiSwitch and FortiAP Cisco ASA firewall Cisco Meraki Wi-Fi & switching HP ProCurve switches Project Management Sophos Cloud Endpoint Log Me In Central remote management Connectwise Automation StorageCraft BDR Solutions Veeam solutions Synology NAS Show less

IT Manager

• Jan 2011 - Jan 2014

Managed sole-support of all computer and network related operations, and recommended new technology or process improvements to upper management. Demonstrated technical abilities by completing a technology refresh conversion of all corporate servers, services and applications from Windows Server 2003 to 2012 within a very tight time frame. Project was completed on schedule and budget. Improved efficiency of all departments by standardizing on modern applications and computing best practices. Developed desktop and web-based dashboards using Visual Studio and ASP.Net providing management with real-time production metrics. Dashboards were interfaced with various databases including MySQL and Firebird SQL. Developed corporate website using the DNN CMS ASP.Net platform with customized modules. Designed graphical user interface (GUI) screens for flagship product (LuxOR Libero XY) Produced video and photographed/edited products for sales promotion and corporate training. Created digital assets for and produced corporate training and sales materials including company newsletter and a wide-range of technical illustrations. Technologies used: MS Server 2012, MS Hyper-V Server, MS SQL Server, MySQL Server, MS Exchange 2010, MS Office 2010, IIS Server 7/8, ASP.NET, Visual Studio 2010-2013, Dot Net Nuke (DNN), RRAS, VPN, SonicWall NSA, Quantum DLT, Cisco 2960, GFI Mail Essentials, Sophos Enterprise, Symantec Backup Exec Enterprise, Fishbowl Inventory, QuickBooks Enterprise for Manufacturing, Adobe Creative Suite, Meridian PBX, PC / Mac, Project Management Show less

Network Engineer

• 2009 - 2010

Provided network support during corporate roll-out of new Radiant Systems Point of Sale and back- office systems. Performed configuration and support of Cisco routers and switches for each retail location that was going to be upgraded to new POS system. Configured and tested new network equipment to be installed in newly acquired stores. Technologies used: Cisco 2900 series switch, Cisco 1841/871 routers configured with either DSL or EVDO using internet access and zone based policies, NetMRI for router configuration management, Cisco CCE and ACS, and SolarWinds Orion for network monitoring. Show less

Independent IT Consultant

• 2008 - 2009

Freelance IT consultant focusing on providing clients with wide-range of computer solutions for small to medium sized organizations. Installed and supported range of MS Server technologies and networks. Installed and managed both PC and Apple Mac OSX hardware and applications. Provided clients with remote support, enabling fast response and mitigation of issues. Technologies used: MS SBS 2003, Server 2003, Server 2008R2, Exchange 2003, IIS, Cisco AP1131AG, Windows XP/Vista/7, MS Office, various remote and troubleshooting software tools. Show less

Project Manager

• 2005 - 2008

Managed projects encompassing infrastructure and software development with geographically diverse teams in the United States and India.Worked directly with culturally diverse team of 30 IT professionals, including Business Systems Analysts, Quality Assurance, Product Development, Software Configuration Management, and the Project Management Office.Managed an 18-month project developing the first releasable version of backend software for Fair Isaac’s ScoreNet infrastructure. Project budget was roughly $1 million with a team of 30 resources. ScoreNet is a web portal based platform allowing the integration of external and internal Fair Isaac clients with the products they provide to credit service bureaus, lenders and collections and recovery. Project was completed on schedule and budget.Managed technical infrastructure and software development projects using RUP (Rational Unified Process) and other PMO (Project Management Office) methodologies, managed the project schedule, resource pool, ensured critical milestones were met, identified risks and issues, reporting status to upper management and stakeholders, used corporate PMO and PMI standards to create and publish documentation related to the project such as project plans, status reports, project iteration assessments, etc. Show less

Datacenter Operations Manager

• 2001 - 2005

Managed datacenter IT operations supporting one of the company’s most profitable products, Liquid Credit. This product offered instant credit decisioning with robust analytic and decisioning capabilities and was both web and ASP hosted in the datacenter. The product required a high-availability infrastructure running millions of transactions per month with revenues exceeding $30 million annually and a SLA of 4 seconds to process each transaction.Managed daily datacenter operations which included: administration of multiple Sun and Windows servers, Cisco routers and switches, EMC SAN storage and StorageTek tape backup hardware ensuring maximum uptime.Directed projects as they related to equipment refreshes, datacenter consolidation, customer integrations, and disaster recovery procedures.Reported directly to the VP of operations, supervised 2 engineers.Technologies Used:UNIX / Sun Solaris administration, EMC, StorageTek, Cisco Show less

Network Engineering Manager

• 2000 - 2001

Managed daily operation of network routers, firewalls, switches, servers and wiring needs for corporate facility, outlying retail stores and remote facilities.Led team on significant network infrastructure technology refresh project with budget of $600,000. Project consisted of replacing existing switching equipment with fully redundant Cisco 6509 backbone chassis and multiple 3500 series switches. In addition, the project also entailed a total redesign of the corporate internet connectivity in which the existing single T1 service was replaced with load-balanced T1 service utilizing a combination of a Cisco Systems 3640 router, and Cisco PIX 515 series firewall. Project was completed on schedule and budget.Headed team for designing network infrastructure for corporate e-Commerce servers using Cisco 3640 router and PIX 515 firewall solutions.Managed network equipment for multi-protocol based communications between corporate headquarters, remote offices, and over 800 stores, including TCP/IP over frame-relay, fractional T1, and DSL technologies.Identified and evaluated new hardware and software solutions and made recommendations to management.Documented enterprise network infrastructure utilizing Visio software. Show less

Network Administrator

• 1993 - 2000

Led team on 12-month corporate network conversion from UNIX to Windows NT Server, as well as conversion from Novell to Windows NT at a remote facility.Designed, implemented, and maintained corporate Lotus cc:Mail email system.Supported IBM AS/400 users with upgrades and connectivity issues with 5250 emulation applications over SNA, TCP/IP and dial-up RAS.Provided corporate end-users with technical assistance with departmental proprietary applications and networking services on both UNIX and NT platforms. Show less

PC Systems Specialist

• 1992 - 1993

Supported corporate end-users with desktop and application technical assistance.Provided retail stores with end-user technical assistance including troubleshooting, replacementand configuration of POS (Point-of-Sale) hardware and software.