Experience

Gateway Community Services, Inc.

• United States
• Individual and Family Services
• 100 - 200 Employee

• Peer Support Specialist

  • Jun 2019 - Present

  The Gateway Care Coordinator (GCC) provides care coordination and peer specialists services at the Comprehensive Service Center (CSC). Works with the CSC Substance use disorder staff and the CSC Operations Manager to ensure all persons presenting to the CSC are provide appropriate serves to assist with recovery and wellness. Ensures care coordination and peer specialist services are provided appropriately and consistently with the clients being served. The GCC will be responsible for conducting outreach to engage those individuals being referred from inpatient psychiatric facilities, detox facilities, and jail. Show less



Mental Health America of Northeast Florida

• United States
• Mental Health Care

• SOAR Processor

  • May 2018 - Aug 2018

  To aid the homeless and at rick of being homeless with with diagnosed mental disorders with the preparation of medical records and applications for SSI/SSDI. To aid the homeless and at rick of being homeless with with diagnosed mental disorders with the preparation of medical records and applications for SSI/SSDI.



Lutheran Social Services of Northeast Florida, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Peer Navigator

  • Jul 2016 - Feb 2018

  Peer Navigator Empower and coordinate clients to improve and be engaged in medical decisions Provide one on one mentoring to clients who are newly diagnosed or lost to care Prepares accurate and concise case notes Completed required releases of information and relevant assessments Assist clients in returning to care, and maintaining HIV standards of care Works as direct support for case management staff Completes monthly reports and compiles statistical analysis of data in CAREWare Network with community providers to assist in meeting client needs Maintain client confidentiality Ensure each client authorized for services rendered are eligible in regards to copay authorizations, and transportation Receive all medication copays for eligible clients. Check that medication are covered under the Ryan White formulary and send copay to AIDS Program Office for approval Work as a liaison between LSS case managers and approved pharmacy providers Assist clients in identifying available benefits including social and community services Assist in increasing access to care by providing transportation to medical appointments for clients Complete all CAREWare billing for services under co-pays and transportation Enter client information in CAREWare and file all documentation in client files Maintain appropriate boundaries with clients at all times Keep accurate records of services, and keep client files updated and in the appropriate order in accordance with applicable contracts and the cooperative agreement Keep abreast of all guidelines, procedures, and policies as they pertain to the agency and the client Assist the program director in maintaining the record room for closed files, making certain that files are closed appropriately, and pulled for shredding according to agency/federal requirements Participate in community outreach activities Network with community groups and participate in planning bodies for HIV/AIDS funding in order to advocate for consumers Show less



VENUS Fashion Inc.

• United States
• 1 - 100 Employee

• Account Specialist

  • Sep 2014 - Dec 2015

  Assisted customers over the phone regarding store operations, product, promotions and orders. Answered questions about product availability, product specifications, pricing, and other questions customers may have about items or orders. Communicated with customers via phone and follows standard procedures for taking orders, catalog requests, catalog name removals, and other requests. Resolved any problems customers had with their order, which includes but is not limited to making financial adjustments, re-shipped merchandise, and expediting an order. Explained problem resolution to customers and probed to ensure customer is satisfied with resolution. Followed standard processes and procedures for referring an issue to support staff or other departments. Adhered to work schedule, including any overtime that may be required. Performed other duties as assigned, i.e. Help desk, call take over for new hires, processed mail orders, mailing list removals by mail. Show less