Technology Strategy Advisor

• May 2020 - Present

Senior Technical Account Manager

• May 2020 - Present

Customer Service/Cashier

• Mar 2020 - May 2020

Cashier Duties, Customer Service Desk, Training Cashier Duties, Customer Service Desk, Training

Vice President

• Apr 2015 - Sep 2019

Key leader who provided the core business development structure to double revenues in 2 years. Developed, implemented and managed technical and non-technical projects while providing CTO/CIO guidance to clients. Set life-cycle plans to forecast. Managed third-party solutions and relationships related to telephone systems, VOIP Systems, internet service providers, infrastructure planning and other IT-related services Key leader who provided the core business development structure to double revenues in 2 years. Developed, implemented and managed technical and non-technical projects while providing CTO/CIO guidance to clients. Set life-cycle plans to forecast. Managed third-party solutions and relationships related to telephone systems, VOIP Systems, internet service providers, infrastructure planning and other IT-related services

Director of Systems & Information Technology

• Mar 2012 - Apr 2015

Responsible for all business technology processes. Introduced new processing software as project lead, developed new high-efficiency systems and processes, coordinated with multiple vendors to ensure smooth transitions. Designed & managed upgraded network infrastructure for restructured organizations in multiple new branch offices. Managed outside sales force for a marketing agreement with a third-party vendor. Provided day-to-day IT support. Responsible for all business technology processes. Introduced new processing software as project lead, developed new high-efficiency systems and processes, coordinated with multiple vendors to ensure smooth transitions. Designed & managed upgraded network infrastructure for restructured organizations in multiple new branch offices. Managed outside sales force for a marketing agreement with a third-party vendor. Provided day-to-day IT support.

Vice President

• Sep 2001 - Feb 2012

Re-designed company IT strategy. Moved the company from a project-oriented installation organization with service secondary to a recurring revenue model. Developed customer base for recurring revenue customers from 0 to 100 contracts generating over $1M in annual revenue. Managed technical staff of 10 and oversaw technical staff, training and designed, sold and managed the implementation and upgrades of 30+ customer network projects per year. Re-designed company IT strategy. Moved the company from a project-oriented installation organization with service secondary to a recurring revenue model. Developed customer base for recurring revenue customers from 0 to 100 contracts generating over $1M in annual revenue. Managed technical staff of 10 and oversaw technical staff, training and designed, sold and managed the implementation and upgrades of 30+ customer network projects per year.

Vice President of IT

• Dec 1999 - Jun 2001

Managed 25 network administration, application development, and helpdesk and telecommunications associates. Negotiated and managed all telecommunications services from the corporate office to multiple company and customer sites. Specified and installed equipment, integrated ISO 9001, researched, negotiated and implemented new vendor relationships and improved system performance. Cut overhead costs by 10% Managed 25 network administration, application development, and helpdesk and telecommunications associates. Negotiated and managed all telecommunications services from the corporate office to multiple company and customer sites. Specified and installed equipment, integrated ISO 9001, researched, negotiated and implemented new vendor relationships and improved system performance. Cut overhead costs by 10%

Vice President of IT

• Dec 1998 - Oct 1999

Managed 35 network administration, programming, operations, and telecom employees. Responsible for data and voice services to 3 domestic call centers. Controlled contracts, equipment, software, and consultants. Planned and managed the opening of a new 90-seat call center while reducing paid down-time inn call centers by 75% over a nine-month period. Additionally, replaced 10 full-time consultants with 5 permanent staff reducing costs 20% Managed 35 network administration, programming, operations, and telecom employees. Responsible for data and voice services to 3 domestic call centers. Controlled contracts, equipment, software, and consultants. Planned and managed the opening of a new 90-seat call center while reducing paid down-time inn call centers by 75% over a nine-month period. Additionally, replaced 10 full-time consultants with 5 permanent staff reducing costs 20%

Director of MIS

• Mar 1988 - Dec 1998

Controlled P&L. Supervised 20+ employees. Implemented help desk for internal IT requests. Re-engineered systems and subscription order processing. Managed computer, LAN/WAN, and telecom equipment systems for 1,000 global employees. Led project to implement Electronic Mail and Internet Access. Managed an internal product fulfillment system for 150,000 products and successfully delivered a new fulfillment system for 1,000,000+ subscribers. Controlled P&L. Supervised 20+ employees. Implemented help desk for internal IT requests. Re-engineered systems and subscription order processing. Managed computer, LAN/WAN, and telecom equipment systems for 1,000 global employees. Led project to implement Electronic Mail and Internet Access. Managed an internal product fulfillment system for 150,000 products and successfully delivered a new fulfillment system for 1,000,000+ subscribers.

Tech Support Manager

• Aug 1986 - Mar 1988