Experience

IAG Loyalty

• United Kingdom
• Technology, Information and Internet
• 200 - 300 Employee

• Sales Team Manager

  • Jan 2015 - Present

  Managing a team of 14 Sales Agents.

• Analytics Manager

  • Jul 2022 - Present

• Multimedia Team Manager

  • Jan 2011 - Jan 2015

  Responsible for leading, motivating and coaching a team of new andexperienced Multimedia Agents who handle Sales and Service enquries through webchat, Facebook, twitter and emails.Holding monthly 121’s, weekly buzz sessions and appraisals. This helps to achieve my own, the team, the division and departmental KPI’s. This also helps in managing team attendance, identifying individual areas of strength and weakness and coaching effectively in a motivational and fast paced evolving environment. Show less

• Sales Agent

  • Oct 2008 - Jan 2011

  Inbound Sales Agent.Exceeding all targets and consistently within the top 10 sales agents each month.



Eclectic Hotels Collection

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Deputy General Manager

  • Jun 2005 - Oct 2008

  I was responsible for assisting the General Manager in several areas including generating sales, actively sourcing new corporate accounts, actively promoting the hotel, setting and maintaining standards, complaint handling, operational decision making, aspects of development and training. Recruitment and induction. I was responsible for assisting the General Manager in several areas including generating sales, actively sourcing new corporate accounts, actively promoting the hotel, setting and maintaining standards, complaint handling, operational decision making, aspects of development and training. Recruitment and induction.



Rocco Forte Hotels

• United Kingdom
• Hospitality
• 700 & Above Employee

• Conference and Events Planner

  • Oct 2004 - Jun 2005

  I was responsible for organising events for up to 600 guests. Includingarranging and managing all aspects of a client’s event to deliver the event to a 5 star standard. Communication and teamwork were the most important aspect of this role.

• Bar Supervisor

  • Oct 2003 - Oct 2004