Adjunct Instructor

• Sep 2014 - Present

Instructor for the following classes :CompTia A+, Network +, Security +, CySA +https://conedhome.gtcc.edu/product/a-certifies-computer-technician-program/Comptia Network +, Comptia Security +https://conedhome.gtcc.edu/product/network-security-certification-bundle/

Sales Engineer

• 2010 - Apr 2014

• Provided in territory sales support for a team of 9 Sales Executives.• Tasked as SME for all product, service, and engineering questions and requests.• Maintained professional and technical knowledge by attending educational workshops;• Established personal networks and professional resources.• Contributed to team effort by accomplishing related results as needed.• Identified current and future customer service requirements by establishing personal rapport .• Provided product and equipment engineering feedback to product management • Delivered technical training to the sales team on a weekly basis.

Customer Support Engineer

• Sep 2006 - Jan 2010

• Seized ownership of technical issues, and resolved more advanced issues when necessary• Settled escalated customer complaints • Documented troubleshooting and problem resolution steps.• Participated in providing training to customers as required.• Provided troubleshooting and technical support via phone, web based tools and email. Required Skills: • Strong understanding of Ethernet, TCP/IP, routing,and switching. • Technical and analytical knowledge.• Problem analysis of network problems and resolution formation• Proven ability to function in a self-directed environment. • Critical thinking and the ability to handle clients professionally.

Business Owner

• Jul 2002 - Apr 2004

Owner and operator of Natures Table Cafe franchise.• Provided Breakfast and Lunch to a 500 person Call Center• Employed and managed 6 employees.

Data Network Engineer

• Jan 1996 - Jun 2002

Primary Responsibility : Sales support of customer opportunities• Demonstrate knowledge in relevant technology areas• Provide leadership and support to field sales • Apply new technology to customer opportunities• Present LAN, MAN, WAN design and implementation plans. • Understand Regional and Metro Ethernet systems development• Undertake special projects and deliver cross functional training classes. • Work with customers to resolve any maintenance or provisioning problems. • Research, recommend and present emerging, advanced layer three technologies.• Provide on site support for new customer’s network installations and upgrades

Account Manager

• Jan 1981 - Jan 1985

Systems Engineer

• Jun 1977 - Dec 1980