Steven Tubbs
Assistant manager at Mission Inn Resort & Club- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certified Hospitality Supervisor (CHS)
American Hotel & Lodging Association
Experience
-
Mission Resort + Club
-
United States
-
Hospitality
-
1 - 100 Employee
-
Assistant manager
-
Jul 2021 - Present
Manage the El Conquistador and La margarita fine dining restaurants. Manage the El Conquistador and La margarita fine dining restaurants.
-
-
-
Domino's
-
United States
-
Restaurants
-
700 & Above Employee
-
Assistant Team Leader International sales and export
-
Apr 2020 - Feb 2021
• Manage export process to ensure compliance with US and foreign government laws and regulations • Expedites the flor of traffic to foreign destinations including customs documentation and transportation. • Oversee the completion of paperwork associated with international distribution in a timely manner. • Negotiate with clients and handle issues with custom officials. • Manage and Lead staff in the day to day performance of their jobs. • Ensure that project/department… Show more • Manage export process to ensure compliance with US and foreign government laws and regulations • Expedites the flor of traffic to foreign destinations including customs documentation and transportation. • Oversee the completion of paperwork associated with international distribution in a timely manner. • Negotiate with clients and handle issues with custom officials. • Manage and Lead staff in the day to day performance of their jobs. • Ensure that project/department milestones/goals are met and adhere to approved budgets.
-
-
Inventory Controller
-
Nov 2016 - Apr 2020
• Ensure all items in the warehouse are properly received and stored. • Schedule all inbound orders. • See to proper inventory levels to ensure customers’ demands are met in the most efficient manner obtainable. • Work directly with management to bring them up to date regarding stock inflow and outflow. • Provide recommendations for management, as well as to purchasing team. • Review balance of inventory and count the items in stock. • Investigate hitches in the… Show more • Ensure all items in the warehouse are properly received and stored. • Schedule all inbound orders. • See to proper inventory levels to ensure customers’ demands are met in the most efficient manner obtainable. • Work directly with management to bring them up to date regarding stock inflow and outflow. • Provide recommendations for management, as well as to purchasing team. • Review balance of inventory and count the items in stock. • Investigate hitches in the warehouse inventory system and execute necessary improvements towards better business performance, which centers on customer satisfaction. • Manage relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts. • Review forecast and sales increase trends to ensure proper purchasing of products. • Maintain detailed records and prepare and submit necessary reports. • Perform food quality safety checks. • Interviewing potential warehouse candidates. • Efficiently route outbound orders. • Facility PowerPoint and Excel Expert. • Perform routine temperature inspections. • Perform coaching and training when necessary.
-
-
Customer Service Representative
-
Mar 2016 - Nov 2016
• Process food orders from stores. • Assist customers with any opportunities they have. • Accounting tasks such as issuing credits and creating invoices. • Provide administrative support to operations. • Prepare driver’s paperwork for deliveries. • Identify and report any safety issues. • Efficiently route outbound orders.
-
-
-
The Ultimate Painter LLC
-
Clermont, Florida
-
General Manager
-
May 2015 - Mar 2016
• Lead and manager the day-to-day operations for all entities of the Ultimate Painter LLC • Update and monitor all online sales channels such as Amazon, Ebay, Bigcommerice, Reverb, Offer up and Etsy for JeLi’s Décor and GFrames. • Manage all online social media accounts such as Facebook, Twitter, Instagram and YouTube for all entities. • Update and maintain all websites. • Run marketing and sales campaigns to increase sales and traffic. • Reach out to other retail outlets… Show more • Lead and manager the day-to-day operations for all entities of the Ultimate Painter LLC • Update and monitor all online sales channels such as Amazon, Ebay, Bigcommerice, Reverb, Offer up and Etsy for JeLi’s Décor and GFrames. • Manage all online social media accounts such as Facebook, Twitter, Instagram and YouTube for all entities. • Update and maintain all websites. • Run marketing and sales campaigns to increase sales and traffic. • Reach out to other retail outlets to establish drop-shipping programs or affiliate programs. • Book painting classes and Private parties. • Ensure cleanliness of store. • Interviewing potential candidates. • Run sales and expense reports. • Using Photoshop render examples of finished product for The Ultimate Painter LLC. Show less • Lead and manager the day-to-day operations for all entities of the Ultimate Painter LLC • Update and monitor all online sales channels such as Amazon, Ebay, Bigcommerice, Reverb, Offer up and Etsy for JeLi’s Décor and GFrames. • Manage all online social media accounts such as Facebook, Twitter, Instagram and YouTube for all entities. • Update and maintain all websites. • Run marketing and sales campaigns to increase sales and traffic. • Reach out to other retail outlets… Show more • Lead and manager the day-to-day operations for all entities of the Ultimate Painter LLC • Update and monitor all online sales channels such as Amazon, Ebay, Bigcommerice, Reverb, Offer up and Etsy for JeLi’s Décor and GFrames. • Manage all online social media accounts such as Facebook, Twitter, Instagram and YouTube for all entities. • Update and maintain all websites. • Run marketing and sales campaigns to increase sales and traffic. • Reach out to other retail outlets to establish drop-shipping programs or affiliate programs. • Book painting classes and Private parties. • Ensure cleanliness of store. • Interviewing potential candidates. • Run sales and expense reports. • Using Photoshop render examples of finished product for The Ultimate Painter LLC. Show less
-
-
-
Gaylord Hotels
-
United States
-
Hospitality
-
700 & Above Employee
-
Assistant Front Office Manager
-
Jun 2014 - Mar 2015
• Lead the day-to-day operation of the hotel front office. • Manage the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. • Assign, coordinate, and manage work activities of Front Desk Agents and partner with operational departments to provide execution of special requests. • Ensure operation tasks are completed to include, shift closings, room deposits, refunds and… Show more • Lead the day-to-day operation of the hotel front office. • Manage the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. • Assign, coordinate, and manage work activities of Front Desk Agents and partner with operational departments to provide execution of special requests. • Ensure operation tasks are completed to include, shift closings, room deposits, refunds and rebates. • Train, lead and develop Front Desk Agents. • Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. • Prepare and conduct Front Desk meetings to resolve any issues and ensure preparedness of upcoming groups. • Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. • Provide information and direction to staff to achieve 100% occupancy. • Review and resolve disputed accounts and Housekeeping discrepancies. • Prepare and lead shift briefings to motivate team, com, communicate activities, lead short take training, and communicate any problems and/or special information for each shift. • Perform check-in and out procedures. • Ensuring all customer issues are addressed and corrected. • Property administrator for Hotsos system (Hotel work order system). • Property administrator for Call Metrics Software. • Facility PowerPoint and Excel Expert for Gaylord Palms Front services.
-
-
Senior Reservations Supervisor
-
Jan 2014 - Jun 2014
• Lead the call center operations. • Lead and develop call center leads and agents. • Development of reports for call center and reservations. • Daily Metric reporting. • Property management of guest issue resolution related to front office and call center. • Partner with operational departments to provide execution of special requests. • Schedule to provide most optimized staff availability for guests. • Call observation, coaching and training. • Research group… Show more • Lead the call center operations. • Lead and develop call center leads and agents. • Development of reports for call center and reservations. • Daily Metric reporting. • Property management of guest issue resolution related to front office and call center. • Partner with operational departments to provide execution of special requests. • Schedule to provide most optimized staff availability for guests. • Call observation, coaching and training. • Research group history and trends to exceed group expectations • Manage and respond to online reviews from all 3rd party channels. • Resolve customer care issues and disputes. • Strategize and lead department in achieving goals. • Manage and ensure all hotel call systems are maintained with up to date information. • Administrator for hotsos system.
-
-
Call Senter Lead
-
Jan 2013 - Jan 2014
• Supervise call center operations. • Development of reports for call center. • Daily Metric reports. • Call audits. • Coaching and Training. • Research group history and trends based on past visits. • Head of employee relations video productions for front office and call center. • Resolve customer care issues. • Head of front services employee advisory committee working to improve resolve employee issues. • Analyze information/data to obtain the best solution… Show more • Supervise call center operations. • Development of reports for call center. • Daily Metric reports. • Call audits. • Coaching and Training. • Research group history and trends based on past visits. • Head of employee relations video productions for front office and call center. • Resolve customer care issues. • Head of front services employee advisory committee working to improve resolve employee issues. • Analyze information/data to obtain the best solution and preparation. • Assign groups to front office, call center, and bell service leaders to ensure each group’s expectations are met. • Ensure all post-convention reports are being completed by front office, bell services, and call center. • Update Hotel and Group content in hotel portals.
-
-
Bell Service Expediter
-
May 2012 - Jan 2013
• Lead bell services and concierge operations. • Monitor out of order rooms. • Effectively communicate changes/issues to other departments. • Resolve guest conflicts to exceed guest expectations. • Research guest impact basses on issues during stay and submit to each department for follow up. • Research group history and trends based on past visits. • Evaluation and development of processes. • Dispatch bell service orders. • Head of front services employee… Show more • Lead bell services and concierge operations. • Monitor out of order rooms. • Effectively communicate changes/issues to other departments. • Resolve guest conflicts to exceed guest expectations. • Research guest impact basses on issues during stay and submit to each department for follow up. • Research group history and trends based on past visits. • Evaluation and development of processes. • Dispatch bell service orders. • Head of front services employee advisory committee working to improve employee relations.
-
-
Rooms Controller/Front Office Supervisor
-
Nov 2008 - May 2012
• Effectively manage room rack to ensure availability of rooms for check in. • Blocking expected arrivals. • Assigning of VIP reservations. • Supervise front desk operations and call center operations. • Assign tasks. • Effectively communicate changes to other departments. • Resolve guest conflicts to exceed guest expectations. • Development and evaluation of tasks. • Complete Group tasks such as blocking rooms, implementing strategies, researching group history,… Show more • Effectively manage room rack to ensure availability of rooms for check in. • Blocking expected arrivals. • Assigning of VIP reservations. • Supervise front desk operations and call center operations. • Assign tasks. • Effectively communicate changes to other departments. • Resolve guest conflicts to exceed guest expectations. • Development and evaluation of tasks. • Complete Group tasks such as blocking rooms, implementing strategies, researching group history, and anticipating group needs. • Assign lobby greeter times and breaks.
-
-
Guest Service Agent
-
Nov 2007 - Nov 2008
• Greet guests and perform registration process. • Post charges. • Resolve guest opportunities. • Answer incoming calls within 3 rings. • Maintain accurate logbooks of mail, packages, and miscellaneous items for delivery or pick-up. • Perform other duties as assigned
-
-
-
Denny's
-
United States
-
Restaurants
-
700 & Above Employee
-
Unit Aide
-
May 2006 - Jul 2008
• Supervising shifts. • Handling guest opportunities. • Assigning side work and stations. • Serve • Cook • Supervising shifts. • Handling guest opportunities. • Assigning side work and stations. • Serve • Cook
-
-
-
Moe's Southwest Grill
-
United States
-
Restaurants
-
700 & Above Employee
-
Assistant Manager
-
Apr 2005 - May 2006
• Managing shifts. • Manage safe counts and bank deposits. • Scheduling staff according to forecast and managing payroll. • Handling guest opportunities. • Managing Inventory. • Managing shifts. • Manage safe counts and bank deposits. • Scheduling staff according to forecast and managing payroll. • Handling guest opportunities. • Managing Inventory.
-
-
-
Boston Market
-
United States
-
Restaurants
-
700 & Above Employee
-
Assistant Manager
-
May 2004 - Apr 2005
• Managing shifts. • Manage safe counts and bank deposits. • Scheduling staff according to forecast and managing payroll. • Handling guest opportunities. • Managing Inventory. • Managing shifts. • Manage safe counts and bank deposits. • Scheduling staff according to forecast and managing payroll. • Handling guest opportunities. • Managing Inventory.
-
-
Education
-
2013 - 2015
Lake-Sumter State College
Business Administration and Management, General -
2007 - 2009
Kaplan University
Business Administration and Management, General
Community
