Experience

ABX

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Training and Devekopment Specialist

  • May 2023 - Present

  Charlotte Metro Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives. Obtains and /or develops effective training materials, process documentation, and communication platforms utilizing a variety of media. Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos. Creates, organizes, plans, and presents various forms of… Show more Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives. Obtains and /or develops effective training materials, process documentation, and communication platforms utilizing a variety of media. Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos. Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for team members. Trains and coaches managers, supervisors and others involved in employee development efforts (may select and assign instructors to conduct specific training and development). Assesses and recommends training materials/platforms for use at ABX. Evaluates program effectiveness through assessments, surveys, and feedback. Develops and maintains organizational communications such as Novisign TV communication platform, SMS, email, portals, intranet bulletin boards and newsletters to ensure employees have knowledge of training and development events and resources. Identifies opportunities for grant funding and leads process with support from sites. Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements. Support ABX HR System deployment, communication, and training with People Team Ensure the effective communication and execution of all T&D projects in alignment with business and HR strategy. Act as the internal T&D expert by maintaining strong industry and external HR knowledge of applicable trends and impacts. Act as escalation point for training and development issues and provide guidance to the team. Works effectively as a team member with other members of management and the HR staff. Other duties as assigned. Show less



Methods Machine Tools, Inc.

• United States
• Machinery Manufacturing
• 200 - 300 Employee

• Talent Development Specialist

  • Nov 2018 - Mar 2023

  Charlotte, North Carolina, United States • Plan and implement talent and development roadmap • Evaluating employee learning performance and structure courses around trends • Ensure proper appropriation departmental funds • Manage multiple projects and programs concurrently • Design, write and develop instructional materials; create interactive and engaging course content & build effective learning experiences. • Document company process flows for training • Administer LMS / eLearning… Show more • Plan and implement talent and development roadmap • Evaluating employee learning performance and structure courses around trends • Ensure proper appropriation departmental funds • Manage multiple projects and programs concurrently • Design, write and develop instructional materials; create interactive and engaging course content & build effective learning experiences. • Document company process flows for training • Administer LMS / eLearning platforms • Create training content in several formats – video, SCORM, vILT. Live • Provide and conduct seminars (classroom and/or virtual/remote hybrid) • Integrate Learning Management System platforms into one central LMS

• Desktop Support Manager - T&D Specialist

  • Apr 2018 - Nov 2018

  Sudbury MA 01776 • Report status of Desktop Support to Executive and Management teams • Ensure proper appropriation departmental funds • Work with Corporate and Business Application development and support groups to foster and support strategic corporate initiatives • Develop end-user computing requirements, find opportunities to drive efficiency and productivity and implement • Plan and implement and handle multiple projects to support business needs • Asset management and purchasing of all… Show more • Report status of Desktop Support to Executive and Management teams • Ensure proper appropriation departmental funds • Work with Corporate and Business Application development and support groups to foster and support strategic corporate initiatives • Develop end-user computing requirements, find opportunities to drive efficiency and productivity and implement • Plan and implement and handle multiple projects to support business needs • Asset management and purchasing of all company IT assets • Provide on-site and remote technical support • Implemented MPS (Managed Print Services) - HP, Dell and Canon • Administer LMS / eLearning platforms • Create training content in several formats – video, SCORM, PowerPoint • Develop and conduct seminars (classroom and/or virtual/remote hybrid)

• Desktop Support Lead

  • Feb 2014 - Apr 2018

  Sudbury, Massachusetts, United States • Upgrade computer hardware, peripherals and memory • Break / Fix – computer, printer, phone, copier, A/V, mobile device • Trouble-shoot computer, network, peripheral and cell phone (Software and hardware) problems to resolution • Image computers to Windows 7, 8.1 and 10 Enterprise environments • Configure Windows 7, 8.1 and 10 Enterprise to company policies • Configure Microsoft Outlook 2010, 2013 and 2016 • Asset management and purchasing coordinator of company IT… Show more • Upgrade computer hardware, peripherals and memory • Break / Fix – computer, printer, phone, copier, A/V, mobile device • Trouble-shoot computer, network, peripheral and cell phone (Software and hardware) problems to resolution • Image computers to Windows 7, 8.1 and 10 Enterprise environments • Configure Windows 7, 8.1 and 10 Enterprise to company policies • Configure Microsoft Outlook 2010, 2013 and 2016 • Asset management and purchasing coordinator of company IT assets • Active Directory Administration (AD) • Infor SyteLine and CRM (Previously Sales Force) administration • Microsoft System Center Configuration Manager administration • Microsoft System Center Service Manager administration • Microsoft SharePoint administration • File server administration • LMS architecture development (Paylocity – SharePoint, LMS365) • LMS administration (Paylocity – SharePoint, LMS365) • MPS (Managed Print Services) administration - HP, Dell and Canon



TJX Companies (Contract)

• Windows 7 Deployment Specialist - Desktop Support Lead

  • Jan 2013 - Aug 2013

  Framingham, MA • Replace/upgrade hardware and memory • Trouble-shoot computer, network, and peripheral (Software and hardware) problems to resolution • Image desktop and laptop computers to Windows 7 Enterprise environment • Configure Windows 7 Enterprise to corporate policies • Manage data in AD (Active Directory) • Back up user data to local and/or network drives, recover back up where needed (after OS install) Rate at 100% free of data loss • Install and configure applications and… Show more • Replace/upgrade hardware and memory • Trouble-shoot computer, network, and peripheral (Software and hardware) problems to resolution • Image desktop and laptop computers to Windows 7 Enterprise environment • Configure Windows 7 Enterprise to corporate policies • Manage data in AD (Active Directory) • Back up user data to local and/or network drives, recover back up where needed (after OS install) Rate at 100% free of data loss • Install and configure applications and drivers • Configure Lotus Notes • Manage data and configure in LANdesk • Install compatible printer drivers on print servers; local, network and smart print • Ensure end users 100% satisfaction Show less