Experience

TruMedia

• United States
• Software Development
• 1 - 100 Employee

• Content Manager

  • Nov 2021 - Present

  Research statistics for NFL, College Football, UEFA Champions League, UEFA Europa League, and Serie A (Italy). Create and distribute game notes to various media companies. Research statistics for NFL, College Football, UEFA Champions League, UEFA Europa League, and Serie A (Italy). Create and distribute game notes to various media companies.



New England Revolution

• United States
• Spectator Sports
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2019 - Oct 2020

  - Managed 400+ Season Membership accounts while maintaining a 90% renewal rating over 2 seasons. - Facilitated game day amenities for Season Members such as field passes to view both teams' warm-up routines, player escorts, on-field pre-game ceremonies, and post-game on-the-field amenities. - Independently informed Season Members about matches and provided game notes and personal reaction write-ups via email. - Managed 400+ Season Membership accounts while maintaining a 90% renewal rating over 2 seasons. - Facilitated game day amenities for Season Members such as field passes to view both teams' warm-up routines, player escorts, on-field pre-game ceremonies, and post-game on-the-field amenities. - Independently informed Season Members about matches and provided game notes and personal reaction write-ups via email.



Monson Savings

• Monson, MA

• Digital Systems & Communications Specialist

  • Jan 2016 - Jan 2019

  - Monitored and tracked fraudulent transactions, contacted clients and provided resolution to debit card transaction issues. - Reviewed and analyzed fraudulent transaction trends to provide reports on new trends. Purposed and implemented transaction rules to limit fraudulent transactions being approved. - Imported and logged data from ATM transactions, vendor transactions, and mobile deposits. - Assisted the Marketing Officer with social media posts. Drafted and scheduled posts regarding bank closures, donation initiatives, and internal bank news like promotions and acknowledgments on Facebook, Instagram, LinkedIn and Twitter.



Waterville Valley Resort

• Recreational Facilities
• 1 - 100 Employee

• Snowboard Instructor

  • 2012 - 2014