Experience

Vitalant Research Institute
• United States
• Research Services
• 1 - 100 Employee
• Director of Administrative Affairs

  • Jan 2020 - Present


Harvard T.H. Chan School of Public Health

• United States
• Higher Education
• 700 & Above Employee

• Director of Education and Administrative Priorities

  • Oct 2002 - Present

  Coordinated all administrative aspects of a school-wide teaching and research Center. Provided strategic planning and operations management for sponsored projects, center and school-wide programs, and financial oversight for multi-million dollar budgets. Recruited and managed 25+ research assistants, associates and financial/administrative personnel.  Managed the day to day activities of 14 research staff members and five administrative personnel, to ensure the timely completion of all grant deliverables, progress reports, financial statements, and other milestones.  Facilitated and provided direct oversight of administrative team positioned in pre- and post-award activities for federal sponsors including NIH, NASA, CDC, NSF, USDA, and non-federal sponsors including Bill and Melinda Gates Foundation, MacArthur Foundation, PhRMA and Kaiser. Created report templates to ensure accurate, timely and relevant financial information would be provided to faculty.  Presented findings to sponsors, donors, and policy organizations in a clear manner while emphasizing timeliness, accuracy, and end-to-end communications.  Developed and implemented procedures and processes to ensure compliance with all applicable regulations on $20MM+ of federal and non-federal grants.  Revamped financial operations, providing significant reduction in errors, reduced risk of mis-applications of funds to internal and external constituents, and increased cooperation/communication between administration and faculty.  Optimized and streamlined operating procedures, reducing grant submission errors and turnaround time, and improving overall faculty satisfaction with staff and processes.  Directed the organization through multiple audits with 0 findings to date.  Contributed to the complete overhaul of the digital presence of two global research centers including the creation and curation of a digital educational public good resource repository.



Capgemini

• India
• Information Services
• 1 - 100 Employee

• Associate Vice President

  • Jan 2016 - Feb 2017

  Delivered oversight of three operational areas: PHS / call center, billing and collections, and claims, with a total of 120+ staff members throughout two physical locations. Coordinated activities with international sites as needed.  Provided direct management of internal claims department, including intake, support, payment and complaint resolution for 2,000+ active claims.  Interfaced with IT personnel to address technical bottlenecks / defects and facilitate change requests / user testing, including identification of all business needs, drafted requirements documentation, user manuals and participated in the full life-cycle of data warehouse, reporting and dashboarding design.  Reorganized claims department structure, ultimately reducing headcount cost, reducing erroneous claim payments and cutting turnaround time for payment.  Developed a claim complaint resolution process and team to strengthen customer service and increase resolution speed / accuracy of response.



Long Term Care Partners

• Insurance

• Account Manager

  • 2002 - 2002

  o Initial and Ongoing training of 40+ Customer Service Consultants on Plan Design and Benefit Booklet utilization o Part of recruitment and management of 25 LTC Specialists to support launch of new program o Provided supervision, mentoring and coaching of Customer Service Consultants during training periods o Managed relationship with 40+ government agencies to ensure successful implementation of newly launched Federal Long Term Care Insurance Program o Weekly reporting to federal Office of Personnel Management (OPM) on departmental activity o Project management of initial marketing campaign rollout between Office of Personnel Management, Met Life and several outside vendors o Led large and small group presentations to federal HR officers (train the trainers) and employee/retiree populations o Development of marketing strategy to ensure post 1st year growth targets



Long Term Care Group

• United States

• Compliance Specialist

  • 1999 - 2000

  o Network Administrator and Technical Support for Natick, Massachusetts field office o Database research and LTC Product design including programming in Access & VBA o Project manager including coordination with several outside vendors on compliance database o Completed State Insurance Department (50 States) policy filings for clients, inclusive of underwriting forms, marketing materials and pricing structure o Monitored regulatory compliance with State and Federal level legislation for clients o Served as knowledge expert for clients in regards to product design options allowable by State and Federal laws o Worked in conjunction with Medical Director to analyze large claims database in an effort to revise underwriting guidelines; assist with special claim handling cases to develop standardized procedures among multiple offices for escalated claims



Aetna

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sales Support Consultant

  • 1996 - 1999

  o Managed a team of Production Support Consultants o Coordinated the response to RFPs for Group Insurance products including, Life, Disability, and Long Term Care o Served as key relationship manager for vendors responsible for the printing of customized LTC communications open enrollment materials for multiple customers o Compilation of competitive intelligence reports for strategic planning o Provided technical PC support, hardware and software for two departments o Responsible for developing and programming metrics used to determine service levels of underwriting and proposal teams in responding to customer RFP’s o Trend analysis of sales and proposal data including resource utilization o Programmed customized database (CaseTracker) for use in sales tracking and reporting for 100 person Group Insurance Sales Organization