Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Team Leader

  • Mar 2021 - Present

  • Lead a team of 7 case managers to ensure successful management of their portfolio of worker’s compensation claims across a range of both physical and psychological injuries • Drive team culture and performance to ensure individual targets and organisational objectives are met• Provide a customer centric experience by building collaborative relationships with each stakeholder• Collaborate with Injury Management and Technical Specialists and other subject matter experts to collect information that assists in making the best decision for each injured worker • Conduct claim reviews and facilitate case conferences with multiple stakeholders

• Case Management Specialist

  • Apr 2020 - Mar 2021



Virgin Australia

• Australia
• Airlines and Aviation
• 700 & Above Employee

• Flight Manager

  • Jul 2017 - Sep 2020

  • Ensuring company and legislative procedures and safety requirements are followed in line with company and CASA regulations to maintain safety and security standards.• Ensuring knowledge and skills meet all requirements to maintain CAO 20.11 License Approval for Assessment under CASA regulations.• Demonstrating superior guest service skills and customer conflict resolutions, understanding the importance of guest interaction impacting future profits of the business.• Provide constructive and factual feedback via reports that identify areas of improvements and business efficiency opportunities.• Self disciplined to manage time and workload both efficiently and effectively to ensure On Time Performance and Key Performance Indicators are met.• Identify and make recommendations for improvements to course training outlines and developments.• Responsibility for the safety and security of crew and guests on every flight.

• Safety Trainer

  • 2015 - 2020

  • Coaching, developing and assessing cabin crew and pilots throughout initial training, recurrency training and assessments identifying high performing individuals as well as those that need development.• Ensuring knowledge and skills meet all requirements to maintain CAO 20.11 License Approval for Assessment under CASA regulations.

• Cabin Leader

  • Jul 2015 - Jul 2017

• Flight Attendant

  • Jul 2010 - Jun 2015



EY

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Risk Consultant in Advisory

  • Jan 2009 - Mar 2010

  • Analysing company risk registers and preparing tailored Risk and Control Matrix’s for clients. • Interviewing Accountants, Managers, Internal Auditors, CFO’s and other external personnel to ensure accurate understanding of business processes. • Assisted with identifying control enhancements, operational and compliance process improvement and efficiency opportunities as well as company-wide cost improvements. • Coordination and collaboration with multinational businesses and public sector organisations, helping to develop an integrated approach to risk and controls.



Treasury Casino & Hotel

• Gambling Facilities and Casinos
• 100 - 200 Employee

• Casino Pit Manager

  • 2005 - 2008

• Casino Dealer

  • 2003 - 2005