Steven Spencer

Virtual Receptionist at Smith.ai
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Contact Information
us****@****om
(386) 825-5501
Location
Worcester, Massachusetts, United States, US

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Credentials

  • Full-Stack Web Development + Technical Interviewing
    Lambda School
    Sep, 2020
    - Nov, 2024

Experience

  • Smith.ai
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Virtual Receptionist
      • Dec 2021 - Present

      • Remotely answered phone calls on behalf of professional entities in various industries • Facilitated communication between company representatives and clients • Participated in self-review sessions to enhance communication and professionalism • Remotely answered phone calls on behalf of professional entities in various industries • Facilitated communication between company representatives and clients • Participated in self-review sessions to enhance communication and professionalism

  • Freelance
    • Full Stack Web Developer
      • Dec 2020 - Present

      • Developed customized, responsive web solutions using HTML, CSS, JavaScript, and frameworks like React, Vue, and Angular for clients. • Collaborated closely with clients to understand project requirements, ensuring effective communication and delivering high-quality, tailored solutions • Managed multiple projects concurrently, adhering to industry best practices and coding standards, while ensuring timely delivery within budget constraints. • Developed customized, responsive web solutions using HTML, CSS, JavaScript, and frameworks like React, Vue, and Angular for clients. • Collaborated closely with clients to understand project requirements, ensuring effective communication and delivering high-quality, tailored solutions • Managed multiple projects concurrently, adhering to industry best practices and coding standards, while ensuring timely delivery within budget constraints.

  • BloomTech
    • United States
    • E-learning
    • 200 - 300 Employee
    • Team Lead
      • Jul 2020 - Dec 2020

      • Mentored and taught twelve students in a virtual programming bootcamp • Conducted meetings and provided feedback to students for skill development • Collaborated with colleagues to foster a supportive and professional learning environment • Mentored and taught twelve students in a virtual programming bootcamp • Conducted meetings and provided feedback to students for skill development • Collaborated with colleagues to foster a supportive and professional learning environment

  • Dunkin Donuts
    • Food and Beverage Services
    • 700 & Above Employee
    • Shift Leader
      • Jun 2016 - Feb 2020

      • Facilitated training of new employees and guided existing staff in maximizing productivity and efficiency during scheduled shifts • Managed store opening procedures, including inventory management, cash handling, and generating daily sales reports • Supervised a team of up to eight employees to ensure prompt and friendly customer service during the morning shift • Facilitated training of new employees and guided existing staff in maximizing productivity and efficiency during scheduled shifts • Managed store opening procedures, including inventory management, cash handling, and generating daily sales reports • Supervised a team of up to eight employees to ensure prompt and friendly customer service during the morning shift

  • Valvoline Inc.
    • United States
    • Retail
    • 700 & Above Employee
    • Certified Automotive Technicial
      • Mar 2019 - Aug 2019

      • Collaborated with team members to perform essential automotive services, including oil changes, fluid top-offs, tire rotations, and fuel system treatments • Ensured customer satisfaction by delivering efficient car maintenance services with estimated waiting times under fifteen minutes • Mentored new employees in understanding the intricacies of different vehicle models to minimize the risk of damage to customer's vehicles • Implemented routine second-checks for all services to maintain a high level of accuracy and minimize errors during the maintenance process. Show less

Education

  • Lambda School
    Endorsement, Full Stack Web Development
    2020 - 2023
  • Becker College
    Computer Science
    2017 - 2017

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