Steven Smith

Information Technology Specialist at Cannamazoo 24hr Recreational Weed Dispensary
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Contact Information
us****@****om
(386) 825-5501
Location
Portage, Michigan, United States, US

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Credentials

  • Confluence Fundamentals Badge
    Atlassian
    Sep, 2021
    - Nov, 2024
  • Jira Fundamentals Badge
    Atlassian
    Sep, 2021
    - Nov, 2024

Experience

  • Cannamazoo 24hr Recreational Weed Dispensary
    • United States
    • Alternative Medicine
    • 1 - 100 Employee
    • Information Technology Specialist
      • May 2022 - Present

      Build, implement, test, and troubleshoot IT hardware and software.Integrate internal programs utilizing Microsoft Sharepoint, Azure, and Power automate.Asset Management of all computer equipment and business technologies.Perform firmware updates, software updates, and program maintenance/configuration.Configure network switches and servers.Create and maintain proper tech documentation.Integrate HR processes and needs into SharePoint, MS Teams, Azure, and Power automate Build, implement, test, and troubleshoot IT hardware and software.Integrate internal programs utilizing Microsoft Sharepoint, Azure, and Power automate.Asset Management of all computer equipment and business technologies.Perform firmware updates, software updates, and program maintenance/configuration.Configure network switches and servers.Create and maintain proper tech documentation.Integrate HR processes and needs into SharePoint, MS Teams, Azure, and Power automate

  • Bronson Healthcare
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Customer Support Analyst (Desk-side)
      • Jan 2013 - Feb 2018

      • General Computer and Hardware support and replacement• On-site project management of several offsite locations• Hardware firmware updating• Cisco IP phone support and management• Active directory user and hardware management• Assist Asset Management with warranty replacement claims• General Software support (Citrix, EPIC, Oracle, Java, Adobe)• Hardware troubleshooting and Server management• Work alongside internal systems and development teams• 24/7 support of all offsite and main body locations

  • United States Army Reserve
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Military Police
      • Nov 2011 - Oct 2016

      Advanced First AidCrime Prevention TechniquesCrisis Intervention TechniquesDriving/Maneuvering SkillsFingerprintingFirearm Handling and MaintenanceInvestigation TechniquesLoss Prevention TechniquesPrison Management TechniquesProtective Services Advanced First AidCrime Prevention TechniquesCrisis Intervention TechniquesDriving/Maneuvering SkillsFingerprintingFirearm Handling and MaintenanceInvestigation TechniquesLoss Prevention TechniquesPrison Management TechniquesProtective Services

  • Best Buy
    • Retail
    • 700 & Above Employee
    • Geek Squad: Counter-Inelegance Agent
      • Nov 2011 - Aug 2013

      A Geek Squad Counter Intelligence Agent is a brand ambassador for both the Geek Squad and Best Buy brands. As the solutions expert, the Counter Intelligence Agent manages the Geek Squad check-in and check-out experience for customers and helps them find the complete solution that works for them. They handle the administrative functions within the precinct as well as assessing, testing, and repairing both customer and store products. Their knowledge of services, technology, and business group strategies in partnership with the sales team ensures no customer is ever left unserved or underserved.Engage customers using selling skills to provide solutions aligning with the customer’s “definition of fix.” Maintain and service products, including repairs to fulfill the customer’s “definition of fix.” Perform administrative duties within the precinct and manage department communication. Perform product shipping and receiving light touch maintenance, and repair of products. Engage with the sales team, explaining services and technology to help them achieve business group goals. Perform other duties as assigned.

  • US Army
    • United States
    • Armed Forces
    • 700 & Above Employee
    • PATRIOT Fire Control Enhanced Operator/Maintainer
      • Oct 2008 - Oct 2011

      Automotive/Mobile Equipment Preventative MaintenanceElectrical/Electronic System DesignFirearm Handling and MaintenanceIntegrated Electronic SystemsProcess Analysis and ImprovementRepair Malfunctioning Electrical SystemsSkill with Hand Tools or Power Tools Automotive/Mobile Equipment Preventative MaintenanceElectrical/Electronic System DesignFirearm Handling and MaintenanceIntegrated Electronic SystemsProcess Analysis and ImprovementRepair Malfunctioning Electrical SystemsSkill with Hand Tools or Power Tools

Education

  • Full Sail University
    Bachelors in Game Design, Game and Interactive Media Design
    2019 - 2022

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