Experience

QBS, provider of Safety-Care

• United States
• Education
• 1 - 100 Employee

• Customer Support Specialist

  • Dec 2020 - Present

  Prioritize customer service requests from phone, email, and live chat and respond in a timely manner. Diagnose and resolve customer account issues Enter customer information Using excel, and filemaker Prioritize customer service requests from phone, email, and live chat and respond in a timely manner. Diagnose and resolve customer account issues Enter customer information Using excel, and filemaker



CVS Health

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Alarm analyst

  • Jun 2019 - Dec 2020

  Monitor and Dispatch authorities on Alarms Provide technical troubleshooting for alarms systems Document detailed notes for alarms and other events, to ensure accurate completion Manage a high volume call queue and provide excellent customer service Monitor and Dispatch authorities on Alarms Provide technical troubleshooting for alarms systems Document detailed notes for alarms and other events, to ensure accurate completion Manage a high volume call queue and provide excellent customer service



Professional Ambulance

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Emergency Medical Technician

  • Jun 2017 - Jun 2019

  Ensure supplies on ambulance are fully stocked prior to each shift Administer first aid treatment and life support care to sick/injured persons in pre-hospital settings Operate equipment including: external defibrillators, bag valve mask resuscitators (BVM) while within advanced life support (ALS) environments Observe, record, and report to hospital staff the patient’s condition, injury and reactions to medication/treatment Assess nature and extent of illness’ and/or injuries to establish and prioritize medical procedures Work independently during emergency situations while ensuring high quality of patient care Transport patients from different treatment programs and medical facilities while adhering to policy and procedures



Northeast Fire and Safety

• United States

• Shop Technician

  • May 2016 - May 2017



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Supply Chain Specialist

  • Mar 2014 - Jul 2016