Experience

Imprint Plus

• Canada
• Retail Office Equipment
• 1 - 100 Employee

• Customer Service & Support Specialist

  • Feb 2022 - Present

  Phone and Email support for multiple software options -including desktop and web based access. Respond to customer requests for support with company’s software. Database maintenance and problematic order issues resolved. Customer training. Cloud graphic templates created and tested. Video content creation and training media produced. Phone and Email support for multiple software options -including desktop and web based access. Respond to customer requests for support with company’s software. Database maintenance and problematic order issues resolved. Customer training. Cloud graphic templates created and tested. Video content creation and training media produced.



Dad's Printing

• Canada
• Printing Services
• 1 - 100 Employee

• Order Manager

  • Dec 2021 - Dec 2021

  Seasonal position looking after incoming online orders for garment and custom apparel products. Customer support and workflow priorities also provided in this position. Seasonal position looking after incoming online orders for garment and custom apparel products. Customer support and workflow priorities also provided in this position.



ARC Document Solutions Canada

• Web To Print Development Manager

  • Jan 2015 - Jun 2021

  Position required me to prepare and maintain a variety of client’s products which were available for online print orders. Included in my responsibilities, was the overall system maintenance and database control, as well as order entry for local and international printing requirements. Artwork preparation for the online system and customer support / training are my strengths in maintaining excellent long-term relationships with large corporate and small business clientele. Position required me to prepare and maintain a variety of client’s products which were available for online print orders. Included in my responsibilities, was the overall system maintenance and database control, as well as order entry for local and international printing requirements. Artwork preparation for the online system and customer support / training are my strengths in maintaining excellent long-term relationships with large corporate and small business clientele.



PacBlue Printing

• Web To Print Manager

  • Oct 2005 - Dec 2014

  For 9 years I had been responsible for 2 different online ordering systems for a printing company. Position required me to maintain and develop client’s products which were available online for ordering from a variety of sources. System maintenance and database control, as well as placing orders into the preset workflow for local and international printing. Customer support and training provided. I was in charge of research and development of Digital Signage systems from all over the world. Content created for test sites. Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• Contractor - Multimedia

  • 2004 - 2005

  I was involved in a variety of projects. One involved the design and creation of packaging for a variety of products that required branding concepts, as well as mock package creations for a client’s proposal. Samples were made for web and print delivery. Other projects included the following: Logo designs; graphic design; business card creation; information pamphlets designed in conjunction with newspaper and magazine ads. I was involved in a variety of projects. One involved the design and creation of packaging for a variety of products that required branding concepts, as well as mock package creations for a client’s proposal. Samples were made for web and print delivery. Other projects included the following: Logo designs; graphic design; business card creation; information pamphlets designed in conjunction with newspaper and magazine ads.



Now International

• Belgium

• Studio Technician

  • 2000 - 2004

  This position required me to assume several roles in the production of online educational materials. My duties included:  Studio setup and maintenance  Music and Soundtrack production  Script editing  Creating graphics and animations  Video recording  System maintenance  Computer capturing  Visual effects and corrections  Audio captures and computer transfers  Web uploading online file maintenance  Video editing  Customer support This position required me to assume several roles in the production of online educational materials. My duties included:  Studio setup and maintenance  Music and Soundtrack production  Script editing  Creating graphics and animations  Video recording  System maintenance  Computer capturing  Visual effects and corrections  Audio captures and computer transfers  Web uploading online file maintenance  Video editing  Customer support