Steven Sims

Technical Support Specialist at Crusader Community Health
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Information Technology Project Management Certificate
    Rasmussen University
    Jun, 2022
    - Oct, 2024
  • CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification
    CompTIA
    Mar, 2023
    - Oct, 2024
  • CompTIA Security+ ce Certification
    CompTIA
    Mar, 2023
    - Oct, 2024
  • CompTIA A+ CE
    CompTIA
    Oct, 2020
    - Oct, 2024
  • CompTIA IT Operations Specialist – CIOS Stackable Certification
    CompTIA
    Mar, 2022
    - Oct, 2024
  • CompTIA Network+ CE
    CompTIA
    Mar, 2022
    - Oct, 2024

Experience

  • Crusader Community Health
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Technical Support Specialist
      • May 2021 - Present

      -Provided technical support to all facilities and departments within the organization. Assisted all internal end-users (staff members) and external end-users (patients) by fulfilling requests and troubleshooting numerous and diverse problem areas both in-person and remotely in a timely and accurate manner. -Prepared new laptop and desktop computers according to checklist and user requirements and created intake documentation -Maintained inventory records and spreadsheets for laptop and desktop computers as they were assigned, relocated, and decommissioned -Installed, diagnosed, repaired, maintained, and upgraded desktop and laptop hardware as well as peripheral equipment such as printers (Dymo, MFP, desktop), VoIP phones, headsets, scanners, SSO readers, and signature pads. -Assisted in technology projects that included medical software upgrades, deploying new software platforms (e.g., single sign-on, patient portal, encryption/geofencing agent, etc.), large-scale PC deployments and upgrades (e.g., upgraded RAM from 8GB to 16GB for 300 medical and dental PCs), large-scale printer deployments, network hardware setup (switch, WAP, server, and UPS installation and replacements), etc. -Worked within various Windows server roles and features including Print Management, Active Directory Users and Computers (e.g., provisioning, de-provisioning, and updating user and computer accounts), File and Storage Services, and Group Policy Management -Worked with and supported multiple software platforms within the organization including eClinicalWorks (.exe and web-based), Midmark EKG, Healow, Open Dental, Kodak, Avigilon, Ganz, N-Central, ConnectWise Manage, Beachhead, Healthcast eXactAccess, Pinnacle, Cisco AnyConnect VPN, Media Editor Pro for SignEnd Plus, and HealthSnap

  • 3M
    • Germany
    • Chemical Manufacturing
    • 1 - 100 Employee
    • Warehouse Operator
      • Aug 2016 - Apr 2021

      Operated a wide range of warehouse equipment (PIV’s such as reach trucks, dock trucks, transporters, RF scanners, etc.) to support the inbound and outbound movements of inventory as well as proper storage procedures within the facility. • Supported company transition from DLX warehouse inventory system to JDA and transfer of operations to a new building. • Conducted inventory audits and updated data within JDA and Access. • Trained 20 new team members on powered industrial vehicle (PIV) operation and warehouse inventory system operation.

  • Americold Logistics, LLC.
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Lift Truck Operator
      • Oct 2015 - Jul 2016

      Streamlined warehouse operations through daily processing of orders, in-house transportation and replenishment of stock, and loading or unloading of trailers via manual labor and industrial equipment (reach trucks, dock trucks, transporters, RF scanners, etc.). • Supported company transition during the onboarding of a new client, which resulted in 66% increase in order picking requirements by training new team members on PIV and inventory system operation. • Maintained data within Red Prairie and AS400 warehouse inventory systems.

  • Crest Foods Co., Inc.
    • United States
    • Food and Beverage Manufacturing
    • 100 - 200 Employee
    • Material Handler/Forklift Operator
      • May 2011 - Sep 2015

      Progressed through multiple roles gaining expertise in the entire production cycle from managing raw materials and production line requirements through quality control and loading of products for distribution. • Operated a wide range of industrial power vehicles (docks trucks, clamp trucks, and electric pallet jacks) in support of operations and daily objectives. • Trained 5 new recruits on job requirements and ensured their adoption of key SOPs and technical skills. Progressed through multiple roles gaining expertise in the entire production cycle from managing raw materials and production line requirements through quality control and loading of products for distribution. • Operated a wide range of industrial power vehicles (docks trucks, clamp trucks, and electric pallet jacks) in support of operations and daily objectives. • Trained 5 new recruits on job requirements and ensured their adoption of key SOPs and technical skills.

Education

  • Rasmussen University
    Bachelor of Applied Science - BASc, Information Technology Management
    2020 - 2022
  • Rasmussen College
    Associate's degree, Information Technology Management
    2018 - 2020

Community

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