Steven Shen

Assistant Director, Entry, Events & Revenue Operations at Universal Beijing Resort
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Contact Information
us****@****om
(386) 825-5501
Location
Beijing, China, CN
Languages
  • English Full professional proficiency
  • Mandarin Native or bilingual proficiency
Skills

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Bio

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Experience

  • Universal Beijing Resort
    • China
    • Entertainment Providers
    • 400 - 500 Employee
    • Assistant Director, Entry, Events & Revenue Operations
      • Jun 2022 - Present

    • Assistant Director, Admissions
      • Mar 2022 - Jun 2022

    • Senior Manager, Admissions
      • Oct 2020 - Feb 2022

    • Manager, Admissions
      • Apr 2019 - Oct 2020

  • Shanghai Shimao Co., Ltd.
    • China
    • Investment Management
    • 1 - 100 Employee
    • Operations Manager
      • May 2018 - Apr 2019

  • Merlin Entertainments
    • United Kingdom
    • Entertainment
    • 700 & Above Employee
    • Assistant Operations Manager
      • Sep 2017 - May 2018

    • Duty Manager, Operations
      • Feb 2016 - Aug 2017

      Overall in-charge Daily Operations at Legoland Discovery Centre ShanghaiWorking as a liaison with different stakeholders to maintain Management Working closely with different stakeholders to develop Incident Management Plan and Emergency Interacting with all lines of business and is responsible for the Guest experience by holding Leaders and hosts accountable for Operational ExcellenceTaking corrective actions, and providing communication, mentoring, coaching and feedback where needed.Working as a GALAXY Ticketing System SUPERUSER Show less

  • Shanghai Disney Resort
    • China
    • Entertainment Providers
    • 700 & Above Employee
    • Guest Service Manager, Custodial Operation
      • Sep 2015 - Jan 2016

    • Assistant to Project Development Director
      • Feb 2013 - Aug 2015

  • Walt Disney World
    • United States
    • Entertainment Providers
    • 700 & Above Employee
    • Ride Operator
      • May 2012 - Dec 2012

      Magic Carpets&Tiki Room at Magic Kingdom

    • Merchandiser
      • May 2012 - Dec 2012

      Hollywood Studio Merchandise

Education

  • Dickinson State University
    Bachelor's degree, Human Resources Management/Personnel Administration, General
    2012 - 2012

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