Experience

Congregation Rodeph Shalom

• United States
• Religious Institutions
• 1 - 100 Employee

• Senior Manager, Membership and Community Engagement

  • Sep 2021 - Present



Axion Contact

• United States
• Telecommunications
• 1 - 100 Employee

• Lead Supervisor

  • Jun 2020 - Present

  ● Managed day-to-day operations of a virtual call center; created, managed, and tracked daily attendance, call monitoring adherence. ●Partnered closely with C-suite coordinating, assigning, and reviewing agent adherence to program specific guidelines. ●Set, tracked, and provided feedback on daily and weekly team and individual goals. Used reporting to track numbers. ● Maintained low open agent positions by identifying bench strength and promoting from within. ● Monitored calls and patient charting to improve quality, minimize errors and track call center performance for clients. ●Used positive reinforcement and contests to keep morale up. Show less



Jewish Federation of Greater Philadelphia

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Travel Manager

  • Aug 2017 - Oct 2017

  Creating meaningful and memorable domestic and international travel experiences for donors and other stakeholders. Planned pre- and post trip engagement as well as all travel logistics. Creating meaningful and memorable domestic and international travel experiences for donors and other stakeholders. Planned pre- and post trip engagement as well as all travel logistics.



Tribe 12

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Enrichment Manager

  • Jul 2014 - Aug 2017

  Tribe 12, founded in September 2010, is a network of intertwined projects that offer a holistic and diverse approach to 20s and 30s Jewish engagement. Our approach empowers 20s and 30s, who identify as Jewish in any way, in choosing a Jewish community or network today, leading to a life-long, personally significant Jewish connection. Spectrum Philly builds community for LGBTQ Jews (and friends!) in their 20s and 30s who live in the Philadelphia area. From parties to Shabbat dinners and from cultural events to educational discussions, we coordinate events that will nourish your spirit and fuel your social life! Spectrum began as a collaboration between the Collaborative, The Jewish Graduate Student Network of Hillel and Congregation Beth Ahavah to create and support the Jewish 20s & 30s LGBTQ community in Philly. Spectrum Philly is open to people of all genders and sexual identities/orientations. Show less



Customer Service Experts

• annapolis, md

• Consultant/Trainer

  • Jan 2008 - Dec 2013

  Steven Share was a Consultant/Trainer for Customer Service Experts, Inc (CSE). CSE is a Service Development Company specializing in improving internal and external customer experiences. CSE is an established leader in customer experience management and workplace culture. Their customized solutions have helped hundreds of organizations empower their entire staff—from c-suite to frontline professionals—while improving efficiency and profitability. Steven’s role included facilitating front-line and manager level training, and one-on-one consulting, with client partners to improve workplace culture, increase sales and enhance customer experiences. Show less



Lord + Taylor

• Retail
• 700 & Above Employee

• Human Resources Manager

  • Jul 2003 - Dec 2008

  As the Human Resources Manager, a member of the stores senior staff, Steven was responsible for leading, directing, and ensuring the timely execution of all actions and interactions involving non-exempt associates. Additionally, it was his responsibility to ensure team cohesion and positive morale among all levels of employees. Further, it was his responsibility to oversee and employ all recruitment, hiring, training, placement, development, coaching, counseling, retention, and separation/termination initiatives. Steven's secondary responsibilities include but are not limited to: associate relations, training, performance management, performance appraisal, benefits, compensation, and the input/maintenance of all associate related forms, data and information. Show less