Experience

Navy Gateway Inns & Suites

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Oct 2020 - Present



Residence Inn

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Aug 2020 - Oct 2020



Renaissance Hotels

• United States
• Hospitality
• 700 & Above Employee

• Room Operations Manager

  • Mar 2019 - Sep 2020



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Feb 2018 - Mar 2019



Gaylord Hotels

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Jan 2017 - Feb 2018

  Lead front office and bell service teams in exceeding guest expectations at the 1,996 room Gaylord National Resort and Convention Center. Ensure that bell and door staffs are set up for success on a daily basis in delivering and storing guest luggage in addition to coordinating timely room drops and remote luggage storage areas per group request. Oversee and assist Celebrity Services team in seeing to the needs of celebrity/VIP guests from arrival to departure.



Park Hyatt

• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Feb 2016 - Jan 2017

  Oversee day to day operations of front desk, communications center/PBX, and bell staff ensuring a seamless arrival experience while exceeding out guests' expectations. Assist, support, and mentor associates in their professionally in attaining their career goals while ensuring that they are providing personal interactions for our guests.



Grand Hyatt New York

• United States
• Hospitality
• 100 - 200 Employee

• Assistant Executive Housekeeper

  • May 2015 - Feb 2016

• Rooms Division Corporate Management Trainee

  • Jan 2015 - May 2015



Hyatt Regency Orlando

• United States
• Hospitality
• 100 - 200 Employee

• Front Office Agent/Night Auditor

  • Apr 2014 - Jan 2015

  Assist guests with seamless arrival and departure experience, insure guest concerns are addressed promptly and efficiently, complete night audit process in an efficient manner for 1,641 room convention hotel.

• Front Office Agent

  • Jan 2014 - Jan 2015

  Assist guests with seamless arrival and departure experience, insure guest concerns are addressed promptly and efficiently, consistently deliver on maintain Starwood and Westin brand standards in all guest interactions.



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Front Desk Supervisor

  • Apr 2011 - Apr 2014

• Front Desk Supervisor

  • Mar 2011 - Apr 2012

• Concierge/Guest Services

  • Apr 2010 - Apr 2012

• Operations Coordinator

  • May 2007 - Apr 2010

• Monorail Operations Pilot

  • Nov 2004 - May 2007



Albertsons

• Retail
• 700 & Above Employee

• Customer Service

  • Feb 2005 - May 2007

  Responsible for ensuring top notch customer service in one of the Pensacola area's busiest supermarkets.



Universal Orlando

• Entertainment
• 1 - 100 Employee

• Attractions Attendant

  • Aug 2000 - Aug 2006

  Safely and efficiently operate attractions. Provide scripted tours. Served on opening team of Revenge of the Mummy in 2004.



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Cashier

  • Aug 1999 - Aug 2000

  Responsible for providing an accurate, courteous and efficient checkout experience for all Customers.