Application Infrastructure Analyst

• May 2021 - Present

Field Service Technician

• Jan 2018 - Jul 2022

Technical support for Business and Process Control EnvironmentUtilization of Service-Now for ITIL methodologies to provide timely service, accurate inventory and resource control, and accurate reporting of SLAs. Multiple shift coverage to maintain critical business services 24/7/365Support for varying industrial and business software over multiple versions for Windows OS

Technical Support Manager at Delta College

• Mar 2014 - Aug 2017

• Management of the Technical Services Help Desk Staff for Ellucian at Delta College• Project planning and operational control of all hardware and software for the computer lab environment, staff and faculty computers, consisting of over 1600 computers that are a mix of Windows 7, Windows 10, and Mac OS X.• Developed training and professional development modules for Ellucian Technical Staff• Evaluated and instituted system imaging tools for management of computer environment• Corresponded with Faculty, Staff, and other stakeholders in regards to keeping their computing environment moving forward• Utilized ITLL methodologies to manage and improve work flows of the Technical Services Team at Delta College• Studied Bluepoint Leadership Essentials in order to grow leadership skills and exhibit emotional intelligence in team leadership • Led the Student Technician program for the Office of Information Technology team, developed their lesson plans, and learning outcomes. • Contributed to Delta College being named in the top ten for Digital Community Colleges for 2016 and 2017• Managed over 20 team members of varying skill sets and levels of responsibility with a focus on team unity and student success• Maintained budgetary control for the Technical Services Team at Delta College • EAVA Certified: Extron Certified AV Associate Show less

Technical Support Specialist Level 2

• Dec 2011 - Mar 2014

Technical support of the faculty, staff, and lab environment. Audio Visual Support.

Import Specialist

• Mar 2003 - Dec 2011

Air/Ocean Import Analyst; Importer Security Filings; Pipeline department Air/Ocean Import Analyst; Importer Security Filings; Pipeline department