Experience

Parents And Children Together (PACT) UK

• Non-profit Organizations
• 1 - 100 Employee

• Corporate and Major Donor Fundraiser

  • Aug 2022 - Present

  Supporting the Director of Business Development and the Fundraising and Business Development Manager with the ongoing development of a corporate strategy with a range of products and propositions. ◦ Securing corporate opportunities through creating a pipeline of new corporate partners. ◦ Delivering proposals and presentations to existing and potential corporate partners and managing multiple on-going corporate partnerships. ◦ Managing general enquiries, feedback, reports, and updates to corporate partners. ◦ Writing funding applications to Foundations. ◦ Developing and maintaining a portfolio of ideas and opportunities for corporates to interact with PACT, primarily focussed on income generation. ◦ Creating a corporate fundraising guide and corporate fundraising packs. ◦ Editing and managing the corporate section of the PACT’s website. ◦ Working closely with the fundraising and marketing team, for example sharing positive stories, quotes, and updates as appropriate. Show less



CIBSE

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Membership Development Executive

  • Jan 2021 - Jul 2022

  A varied business development/account management role to support the membership development team in achieving their overall objective of recruiting and actively converting new and existing members.

• Membership Development Coordinator

  • Mar 2020 - Jan 2021

  My overall objective in this role is to recruit and actively convert new and existing members at all levels. This involves participating in telephone marketing campaigns, identifying and following up on leads through our CRM, providing guidance and advice to members via phone and email and assisting the team in arranging membership development events and awards programmes.



Quilter

• United Kingdom
• Financial Services
• 700 & Above Employee

• Administrator

  • Mar 2018 - Mar 2020

  • Internal complaints handler; a point of contact for customer information queries • Taking calls on the escalation phone lines to resolve client dissatisfaction • Authorising and verifying partial surrenders of policies • Chasing arrears payments with clients and financial advisors • Authorising third parties to access and view client plans • Producing and sending information packs to authorised personnel • Diary and agenda management and email support to senior management to maintain effective working relationships with internal and external stakeholders • Use of iSeries AS400 other Microsoft Office packages • Working effectively with different in-house teams and with a wide variety of stakeholders Show less



Island Roads

• United Kingdom
• Civil Engineering
• 1 - 100 Employee

• Scheduling Assistant

  • Oct 2015 - Dec 2016

  Support role in the busy operations hub centre, prioritising daily tasks between different systems. • Created 50-100 new works orders daily for routine and cyclical highway maintenance using EAM software (Confirm), coding and plotting individual jobs • Dealt daily with ‘category 1’ emergencies, responding to emergency works as per contractual time scales. Coordinated responses and created the works order using Microsoft Packages • Took ownership of key processes (e.g. abandoned cars) from start to finish, reaching out to relevant subcontractors and chasing up any outstanding jobs, working to deadlines and under pressure • Maintained and updated the Management Information System • Supported the scheduler and others within the Operations Hub (e.g. Acted as a backup telephone desk operator at times of peak demand, logging and processing queries and complaints) Show less



Yodel (Yodel Delivery Network Ltd)

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Support Analyst

  • Jan 2013 - Mar 2015

  Worked within the NCU (nursery care unit) and ICU (intensive care unit) department for new clients and those at risk of leaving the business. • Everyday email and phone call management with clients, account managers and depots across the country working to a delivery target of 98.5% per client • Leading progress reporting for assigned accounts, including managing reporting timetables, collating information, and writing reports in line with agreed frameworks and timelines • Working with large volumes of live data, running macros, filtering results and adding comments. • Answered queries from key clients including Amazon, Interflora, Naked Wines and Schottlander • Coordinated redeliveries of missorted parcels from hub to depot to customer • Performance assessment through weekly client calls. Delegated calls to the team then forwarded feedback appropriately. Coordinated regular meetings to ensure the team are updated on relevant focus areas for each client Show less