Experience

RedIron

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Level 3 Technical Support

  • May 2020 - Present



Salesforce

• Greater Salt Lake City Area

• Senior Customer Support Engineer II

  • Jul 2016 - May 2020

  • Advanced to Senior Level 2 technical support • Point of sale and credit processing subject matter expert • Software testing, troubleshooting, implementation and configuration • Customer’s preferred point of contact • Queried and maintained live customer Oracle databases via SQL • Worked with PCI compliance security standards • Diagnosed and resolved credit payment, authorization and settlement issues • Advanced to Senior Level 2 technical support • Point of sale and credit processing subject matter expert • Software testing, troubleshooting, implementation and configuration • Customer’s preferred point of contact • Queried and maintained live customer Oracle databases via SQL • Worked with PCI compliance security standards • Diagnosed and resolved credit payment, authorization and settlement issues



Salesforce Commerce Cloud

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Senior Technical Support Engineer

  • Jan 2015 - Jul 2016

  Research, test and resolve customer reported software issues Help the customer customize software to their business need Delegate needed work to appropriate teams/departments Train and mentor team members Software testing and quality assurance Communicate with customers and internal teams Research, test and resolve customer reported software issues Help the customer customize software to their business need Delegate needed work to appropriate teams/departments Train and mentor team members Software testing and quality assurance Communicate with customers and internal teams



Tomax Corporation

• Greater Salt Lake City Area

• Customer Support Advocate II

  • Nov 2011 - Jan 2015

  My responsibility is to solve customer technical issues, configurations and questions timely and professionally. I work with development, QA, and DBAs to get the necessary software updates to resolve issues and allow the customer to customize the software for their company and clients needs. My responsibility is to solve customer technical issues, configurations and questions timely and professionally. I work with development, QA, and DBAs to get the necessary software updates to resolve issues and allow the customer to customize the software for their company and clients needs.



Citizen's Credit Bureau

• Orem UT

• Internet and Social Media Marketing Manager

  • Jul 2008 - Nov 2011

  Balanced multiple company accounts Managed payroll records and issued payroll checks Managed accounts payable records and payments Contact customers by phone and e-mail regarding billing and membership information Update Customer billing and personal information on database Balanced multiple company accounts Managed payroll records and issued payroll checks Managed accounts payable records and payments Contact customers by phone and e-mail regarding billing and membership information Update Customer billing and personal information on database



Southern Utah University

• United States
• Higher Education
• 700 & Above Employee

• Call Center Operator/Dispatch

  • Jul 2009 - Aug 2011

  Monitor campus fire and security alarms Act as campus safety dispatch Direct incoming customer service calls Co-ordinate campus maintenance Routinely check boilers Independently painted campus property Monitor campus fire and security alarms Act as campus safety dispatch Direct incoming customer service calls Co-ordinate campus maintenance Routinely check boilers Independently painted campus property



JC Penny Co

• Freight and Stock Manager

  • Sep 2006 - Dec 2008

  Received and unloaded retail and catalog freight Checked in and placed freight on the selling floor Assembled floor models Staged and rotated selling floor setup Maintained and rearranged selling displays Maintained stockroom and inventory organization Assisted customers with large purchases and catalog orders Received and unloaded retail and catalog freight Checked in and placed freight on the selling floor Assembled floor models Staged and rotated selling floor setup Maintained and rearranged selling displays Maintained stockroom and inventory organization Assisted customers with large purchases and catalog orders



Specialty Transport Inc

• Gaithersburgh Maryland

• Driver/Detailer

  • Jul 2005 - Jul 2006

  Operate New model cars of various makes and modelsDetail fleet vehicles for deliveryTrack and record fleet mileage and maintenance scheduleTrusted to function independently on long distance deliveries of up to 350 miles one wayRegularly inspected fleet vehicles for damage and mechanical functionalityComplete Monthly expense and delivery reports Operate New model cars of various makes and modelsDetail fleet vehicles for deliveryTrack and record fleet mileage and maintenance scheduleTrusted to function independently on long distance deliveries of up to 350 miles one wayRegularly inspected fleet vehicles for damage and mechanical functionalityComplete Monthly expense and delivery reports