Steven Rangel
Computer User Support Specialist at ACI Learning- Claim this Profile
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Topline Score
Bio
Ryan Swick
Steven really exemplifies his capabilities as a student, professional, and as a future technician through his attitude towards learning and growth. With a touch of humor, Steven is always asking questions that not only reveal his ability to learn and retain information, but also helps redirects the information into other styles that others would benefit from. Steven has demonstrated his abilities at taking personal responsibility for his education through his work ethic, study habits, and willingness to not only participate actively, but progress the conversation in ways that would be beneficial to others. I would be excited to have Steven as a student again, and i would be even more excited to work with him in the future.
Ryan Swick
Steven really exemplifies his capabilities as a student, professional, and as a future technician through his attitude towards learning and growth. With a touch of humor, Steven is always asking questions that not only reveal his ability to learn and retain information, but also helps redirects the information into other styles that others would benefit from. Steven has demonstrated his abilities at taking personal responsibility for his education through his work ethic, study habits, and willingness to not only participate actively, but progress the conversation in ways that would be beneficial to others. I would be excited to have Steven as a student again, and i would be even more excited to work with him in the future.
Ryan Swick
Steven really exemplifies his capabilities as a student, professional, and as a future technician through his attitude towards learning and growth. With a touch of humor, Steven is always asking questions that not only reveal his ability to learn and retain information, but also helps redirects the information into other styles that others would benefit from. Steven has demonstrated his abilities at taking personal responsibility for his education through his work ethic, study habits, and willingness to not only participate actively, but progress the conversation in ways that would be beneficial to others. I would be excited to have Steven as a student again, and i would be even more excited to work with him in the future.
Ryan Swick
Steven really exemplifies his capabilities as a student, professional, and as a future technician through his attitude towards learning and growth. With a touch of humor, Steven is always asking questions that not only reveal his ability to learn and retain information, but also helps redirects the information into other styles that others would benefit from. Steven has demonstrated his abilities at taking personal responsibility for his education through his work ethic, study habits, and willingness to not only participate actively, but progress the conversation in ways that would be beneficial to others. I would be excited to have Steven as a student again, and i would be even more excited to work with him in the future.
Credentials
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CompTIA A+ Core 2
LeaderQuest HQSep, 2021- Oct, 2024 -
ITIL® Foundation
LeaderQuest HQAug, 2021- Oct, 2024
Experience
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ACI Learning
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San Antonio, Texas, United States
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Computer User Support Specialist
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Jul 2021 - Present
• Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. • Ensured physical security & common attacks while securing the wired and wireless local network. • Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issues. • Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware. • Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues. • Ensured physical security & common attacks while securing the wired and wireless local network. • Diagnosed, troubleshot, and resolved a wide range of software, hardware, and network issues. • Created and managed end user accounts using Active Directory, and managed upgrades, imaging, and the deployment of new hardware.
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Zachry Construction Corporation
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San Antonio, Texas, United States
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Security Operations Center Operator
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Dec 2019 - Jan 2023
• Answered inquiries via phone and in person as needed to exceed customer satisfaction. • Identified potential problems, perceived the impact and the implications of decisions on business partners. • Monitored the cameras for irregular or unusual conditions that may create security concerns or safety hazards using Avigilon Control Center • Created and issued employee, employee temporary, and visitor badges • Troubleshot and corrected issues that occur with cameras, door contacts, and door panels • Investigated and prepared reports on accidents, incidents, and suspicious activities Show less
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G4S
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San Antonio, Texas, United States
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Commission Security Officer
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Feb 2016 - Dec 2019
• Patrolled assigned areas to ensure personnel, building and equipment were secure • Greeted clients and guests in a professional and courteous manner to build and maintain • Checked identification of all persons entering and exiting the facility • Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for appropriate action • Documented concerns and verbally communicated and followed up to ensure resolution • Patrolled assigned areas to ensure personnel, building and equipment were secure • Greeted clients and guests in a professional and courteous manner to build and maintain • Checked identification of all persons entering and exiting the facility • Recorded data, such as property damage, theft, violations or unusual occurrences and provided reports to the supervisor for appropriate action • Documented concerns and verbally communicated and followed up to ensure resolution
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TDCJ
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Cuero, Texas, United States
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Correctional Officer
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Aug 2013 - Feb 2014
• Monitored, oversaw, and controlled inmates and facilitated the discharge of inmates. • Obtained fingerprints and DNA from inmates and stored data into the national system. • Served as a liaison between corrections, police departments, courts, and judges. Key Accomplishments and Contributions as a Corrections Officer • Managed 45-50 inmates p/day and successfully controlled operations to reduce internal incidents • Established and maintained professional and productive relationships with law enforcement personnel, court employees, judges, correctional staff, warden, inmates, and administrative staff Show less
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Infantry
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Oct 2007 - Jul 2011
• Squad leader 2010-2011 • Team leader from 2009-2010 • Trained Japanese Military in Japan in urban warfare operations, including tactical room entry a movement in an urban environment. • QRF Quick Reaction Force for base defense in 2008 • Conducted over 50 combat patrols in Karma Iraq through 2008 and 2009 which required intense attention to detail in extremely high stress combat environments. • Squad leader 2010-2011 • Team leader from 2009-2010 • Trained Japanese Military in Japan in urban warfare operations, including tactical room entry a movement in an urban environment. • QRF Quick Reaction Force for base defense in 2008 • Conducted over 50 combat patrols in Karma Iraq through 2008 and 2009 which required intense attention to detail in extremely high stress combat environments.
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Education
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2021 -
ACI Learning
Information Technology
Community
