Steven Ponthieu

Client Remote Support Engineer at Edge Technology Group
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB
Languages
  • English -
  • French -

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5.0

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Igor Jagec

It's rare that you come across standout talent like Steven! I was a volunteer for JC and reported directly to Steven, he always provided me great guidance and support to perform my job better. He was very patient when overseeing me while I was installing Cisco Meraki switches, he provided me with some fascinating insights, and it was fun working with him. He is a knowledgeable professional and a great person, I would recommend Steven.

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Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Apr, 2021
    - Nov, 2024
  • ITIL Foundation Level
    PeopleCert
    Jun, 2019
    - Nov, 2024
  • network + 10-006
    CompTIA
    Jul, 2016
    - Nov, 2024
  • CompTIA A+ ce
    CompTIA
    Jun, 2016
    - Nov, 2024

Experience

  • Edge Technology Group, a THRIVE Company
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Client Remote Support Engineer
      • Aug 2021 - Present

  • Jewish Care
    • United Kingdom
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Support Engineer - 2nd Line
      • Sep 2016 - Aug 2021

      IT maintenance Hardware faults Network supportSafety legislationLogging faultsReplacing partsIT infrastructureTroubleshootingMicrosoft officeActive DirectoryCisco SwitchesMeraki Switches IT maintenance Hardware faults Network supportSafety legislationLogging faultsReplacing partsIT infrastructureTroubleshootingMicrosoft officeActive DirectoryCisco SwitchesMeraki Switches

  • Hawksmoor
    • United Kingdom
    • Restaurants
    • 200 - 300 Employee
    • Chef de rang
      • Sep 2015 - Mar 2016

      In charge of food ordering and taking payments In charge of food ordering and taking payments

  • Joe allen
    • Staff Trainer
      • Oct 2008 - Sep 2014

      Support network, help setting up and introducing new terminal credit card payment,also staff trainer and making sure their first few weeks was going smoothly Support network, help setting up and introducing new terminal credit card payment,also staff trainer and making sure their first few weeks was going smoothly

  • GAUCHO
    • Hospitality
    • 300 - 400 Employee
    • Head Waiter
      • Feb 2005 - Jun 2008

      Led and organized a team, also weekly Rota for over 35 members of staff,also in charged of network support Led and organized a team, also weekly Rota for over 35 members of staff,also in charged of network support

  • Belgo
    • Chef de rang
      • Jan 2004 - Jan 2005

  • The International
    • chef de rang and computer support
      • Jan 2003 - Jan 2004

      In charged of customer service and computers running smoothly in the building In charged of customer service and computers running smoothly in the building

  • Caprice Holdings Ltd.
    • United Kingdom
    • Hospitality
    • 300 - 400 Employee
    • chef de rang
      • Jun 2002 - Jan 2003

Education

  • lycee gallieni ( france )
    BTEC commercialisation et services en restauration (France), commencial and management
    1998 - 2001

Community

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