Experience

Campus Support

• Canada
• Education Administration Programs
• 100 - 200 Employee

• Customer Care Representative

  • Nov 2022 - Present

  Responsibilities: -Monitor social media channels and maintain communication with clients and potential clients -Monitor email inboxes and handle client and provider queries -Post marketing materials on social media and review public response -Monitor review sites (Google reviews, Yelp, Yellowpages) and track ratings and responses. Responsibilities: -Monitor social media channels and maintain communication with clients and potential clients -Monitor email inboxes and handle client and provider queries -Post marketing materials on social media and review public response -Monitor review sites (Google reviews, Yelp, Yellowpages) and track ratings and responses.



Keysight Technologies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Service Coordinator

  • Aug 2014 - Apr 2019

  Main Responsibilities: -Manage the B2B quote-to-invoice process for large distribution customers in the German/Swiss/Austrian market. -Ensure timely delivery of order shipments and invoice payments within given time frame. -Person of contact for the distribution partner customers in the German/Austrian/Swiss market. -Manage the relationship with clients with the goal of achieving customer satisfaction and loyalty. -Assist customers in meeting their needs regarding tools and services provided for the electronic measurement branch. Additional Responsibilities: -Team lead for performance metrics, analysing data and giving improvement and mitigation recommendations. -Team lead in the internal Sarbanes-Oxley compliance process. -Team lead for CRM systems support (Salesforce and Oracle) Show less



Agilent Technologies

• Biotechnology Research
• 700 & Above Employee

• Customer Service Representative

  • Aug 2012 - Jul 2014

  Responsibilities: -Manage the B2B quote-to-invoice order process. -Ensure timely delivery of order shipments as well as invoice payments within given time frames. -Maintain a constant and always improving communication with customers using both phone and email and continuously measuring their satisfaction with the company's performance regarding both services and products provided. Responsibilities: -Manage the B2B quote-to-invoice order process. -Ensure timely delivery of order shipments as well as invoice payments within given time frames. -Maintain a constant and always improving communication with customers using both phone and email and continuously measuring their satisfaction with the company's performance regarding both services and products provided.



British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• English Teacher

  • Apr 2011 - Mar 2012

  Teaching English as a second language to adult students across several levels, from beginner to advanced. Teaching English as a second language to adult students across several levels, from beginner to advanced.



Freelance, self-employed

• Animation and Post-production
• 1 - 100 Employee

• Freelance Interpreter

  • Mar 2010 - Mar 2012

  English to Spanish and Spanish to English simultaneous interpreting for marketing projects, specifically regarding interviews and studies about the consumer goods industry. English to Spanish and Spanish to English simultaneous interpreting for marketing projects, specifically regarding interviews and studies about the consumer goods industry.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Freelance Translator

  • Feb 2008 - Mar 2012

  English to Spanish translation for technical documents referring to oil refinement processes. English to Spanish translation of marketing studies in the consumer goods sector. English to Spanish translation for technical documents referring to oil refinement processes. English to Spanish translation of marketing studies in the consumer goods sector.



Embassy of Switzerland

• Denmark
• Government Relations
• 1 - 100 Employee

• Consulate Assistant

  • Jul 2010 - Mar 2011

  Customer Service Archive management IT support To provide support to the consul with secretarial activities, becoming an indispensable resource when organizing meetings, documents, communication with key contacts or when help with IT equipment was needed. Customer Service Archive management IT support To provide support to the consul with secretarial activities, becoming an indispensable resource when organizing meetings, documents, communication with key contacts or when help with IT equipment was needed.

• Customer Service Representative

  • Mar 2010 - Jun 2010

  To deliver a positive experience to British Council customers (face-to-face, by email and phone) by delivering an effective, efficient, quality driven and integrated response on the full range of the British Council activities and services in Venezuela maintaining the high customer service standards. To deliver a positive experience to British Council customers (face-to-face, by email and phone) by delivering an effective, efficient, quality driven and integrated response on the full range of the British Council activities and services in Venezuela maintaining the high customer service standards.



Fundeim Idiomas

• English Teacher

  • Sep 2008 - Mar 2010

  Teaching English as a second language to adult students at the beginner level Teaching English as a second language to adult students at the beginner level