Experience

Omnyon

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Queue Coordinator

  • Jul 2021 - Present

  Perform the activities associated with the management of dedicated tickets queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met Perform the activities associated with the management of dedicated tickets queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met



LG-TEK

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Training Specialist

  • Nov 2020 - Jul 2021

  Provided assistance to instructors in the administration of courses. Maintained and prepared course materials, ensured that all training materials was available for trainings. Coordinated use of tools, equipment facility and course material in order to facilitate training. Conferred with management and instructors to determine training needs. Provided support in planning and administration of training operations. Provided assistance to instructors in the administration of courses. Maintained and prepared course materials, ensured that all training materials was available for trainings. Coordinated use of tools, equipment facility and course material in order to facilitate training. Conferred with management and instructors to determine training needs. Provided support in planning and administration of training operations.