Managed Services Specialist

• Sep 2023 - Present

Associate Consultant

• Aug 2019 - Sep 2023

Tier 1 Troubleshooting of Microsoft Windows 10 computers for both national and international companies Creation and management of business accounts in Microsoft 365/Troubleshooting issues in Microsoft 365 apps including Outlook Creating and managing accounts in Active Directory, both on-site and Azure Manage Virtual Images in a VMWARE and Citrix environment Supervise networks using Cisco Meraki Contracted to provide Tier 1 Help Desk Support to companies in the Houston Area Upgrading and setup of Business Workstations and servers for small and medium businesses Provided in-house support and troubleshooting for a small oil/gas company called Sheridan Production in the Galleria area, about 50 people in size setup and assisted with configuration of Citrix environment managed Okta MFA accounts including authentication reset and group membership Managed Active Directory and Azure setup for at least fifty people both in Houston and in the Carthage branch Upgraded at least 35 laptops in house from Windows 10 to Windows 11 Coordinated with a team of ten in the main Centre environment while also working with outside clients on Fridays Completed Modern Desktop Administrator certification Show less

Signal Officer

• May 2013 - May 2022

• Trained in network installation and VoIP configuration • Displayed aptitude in network configurations and security protocols with successful completion of Network+ and Security+ certification courses. • Managed to keep the equipment for a battalion of 600 people updated and functional for successful training through inspection and tracking • Trained in network installation and VoIP configuration • Displayed aptitude in network configurations and security protocols with successful completion of Network+ and Security+ certification courses. • Managed to keep the equipment for a battalion of 600 people updated and functional for successful training through inspection and tracking

Help Desk Specialist

• May 2017 - Aug 2019

Troubleshoot and set up small and medium business telephony solutions utilizing Avaya IP Office and remote troubleshootingProvide support for Microsoft Office 365 and Server-side solutions, including Server 2008 and Server 2012AIPS and ACSS CertifiedProvide Tier 1 and Tier 2 Help Desk service in the small and medium business infrastructure

Help Desk Technician

• May 2017 - Aug 2019

Contractor

• Mar 2017 - May 2017

Project Manager

• Oct 2015 - Feb 2017

• Organized and oversaw the installation and renovation of eight facilities within Harris County, including administrative offices • managed and coordinated with coworkers and contractors to install hardware including card readers and showers, tracked progress and organized necessary details utilizing Microsoft One Note • Revised and updated the Policy and Procedures Manual for the Operations Division of the Department • Assisted in the management and distribution of pharmaceuticals within all four of our county clinics, including labeling and monitoring of supplies utilizing the Wise system • Designed floor plans and projected floor layouts using Microsoft Visio Show less

IT Technician

• Jul 2015 - Sep 2015

Manage and troubleshoot network and desktop computer issues in an enterprise environment Install and configure networks for multiple clients in a 26-floor building Build desktop workstations and install operating systems for clients Provide Desktop and network support on Windows 7, 8, and 10 operating systems, Google services, Cisco and Ubiquiti wireless, and data infrastructure, including software and firmware updates Install and manage Cisco Meraki routers and wireless access points Rebuild and reconfigure networks for businesses and clients within the Lyric Centre in Downtown Houston Show less

Network Engineer

• Mar 2015 - May 2015

onfigured and installed switches using the Alkatel-Lucent command-line interface · Responded to and fixed computer and printer issues for a campus of over 1,100 clients using ticketing system · Installed and tested data connections for up to thirty hospital buildings · Assigned IP addresses to users using both DHCP and static IP addressing onfigured and installed switches using the Alkatel-Lucent command-line interface · Responded to and fixed computer and printer issues for a campus of over 1,100 clients using ticketing system · Installed and tested data connections for up to thirty hospital buildings · Assigned IP addresses to users using both DHCP and static IP addressing