Experience

Credit Bureau of Canada Collections

• Canada
• Financial Services
• 1 - 100 Employee

• Senior Credit Collections Officer

  • Jan 2016 - Present

  2550 Victoria Park Senior Licensed Collector in credit collections for all Canadian provinces Debt Recovery Officer for mixed retail ( Cash Money Payday Loans/ Hydro, Enbridge Gas, Direct Energy York/ Durham Region Municipality Accounts, Estate Accounts/University and College accounts (Ryerson, Brock, Humber)/ TD Financing Strong credit, analytical, technical skills, with the ability to critically assess financial statements/ client reports and draw relevant conclusions to recommend different courses of… Show more Senior Licensed Collector in credit collections for all Canadian provinces Debt Recovery Officer for mixed retail ( Cash Money Payday Loans/ Hydro, Enbridge Gas, Direct Energy York/ Durham Region Municipality Accounts, Estate Accounts/University and College accounts (Ryerson, Brock, Humber)/ TD Financing Strong credit, analytical, technical skills, with the ability to critically assess financial statements/ client reports and draw relevant conclusions to recommend different courses of action Skilled at processing Visa/ Mastercards and organizing/ reporting credit accounts to management Skilled at meeting time sensitive deadlines/ prioritizing tasks Took training courses and tests for collections certification for all Canadian provinces Received Collection Licenses (Ontario Ministry and Consumer Services) (2014-2018) Show less



Total Credit Recovery Limited

• Canada
• Financial Services
• 100 - 200 Employee

• Senior Credit Collector/ Analyst

  • Mar 2014 - Jan 2016

  225 Yorkland Boulevard, Toronto Ontario, M2J 4Y7 Licensed Collector/ two years experience in credit and collections (Ontario/ British Columbia) Debt Recovery Officer for CIBC accounts/ experience in processing financial documents (lines of credit, credit cards, overdrafts etc.) following CIBC policies and procedures Facilitated resolution of customer accounts/ credit collections for Rogers Central/ Western first/ third party;Rogers Cable second party; Fido Central/ Western first party; Small Business first/ second party Analyzed… Show more Licensed Collector/ two years experience in credit and collections (Ontario/ British Columbia) Debt Recovery Officer for CIBC accounts/ experience in processing financial documents (lines of credit, credit cards, overdrafts etc.) following CIBC policies and procedures Facilitated resolution of customer accounts/ credit collections for Rogers Central/ Western first/ third party;Rogers Cable second party; Fido Central/ Western first party; Small Business first/ second party Analyzed, facilitated resolution of customer accounts/ payment arrangements Skilled in gathering/ analyzing credit information using database programs (CUBS,DRS,SKIP ASSIST) Received high influx of incoming telephone calls/ gave professional customer service to customers regarding questions on delinquent accounts (i.e. small business/ CIBC accounts) In-depth knowledge of handling payment arrangements/ negotiated various amounts/ terms to arrive at agreeable settlements/ used sound judgment in obtaining payments Documented consumer contacts on systems of record/submitted reports of particular cases Self- motivated with the ability to interface well with internal/ external customers Ability to work independently/ support a team in a fast-paced environment Took training courses/ interacted well with senior leadership team/ worked different shifts Show less



TNI The Network Inc.

• Marketing Service Representative

  • Jan 2014 - Mar 2014

  Toronto, Canada Area Maintained customer records; updated information and notes pertaining to customer issues Organized and modified documents including reports, drafts, memos and emails Provided general support to sales team by ensuring customer inquiries were resolved Processed/ verified customer work transactions and issued receipts/ financial statement



ATM Works

• Internal Control Officer

  • Jun 2010 - Mar 2013

  Toronto, Canada Area Maintenance and servicing of ATM machines (part time) Obtained software and hardware skills for Hyosung and Triton terminals Assisted in daily finance operations/ refilled machines/ conducted maintenance tests Established long term relationships with new cliental Worked different shifts/ executed tasks efficiently/ promptly