Experience

SentriLock, LLC

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Analyst

  • Jun 2022 - Present



Crossroads Church (Cincinnati, OH)

• United States
• Religious Institutions
• 200 - 300 Employee

• Product Owner

  • Feb 2014 - Feb 2022

  Successfully developed and launched various digital products, ensuring timely and budget-compliant delivery while significantly enhancing community engagement across multiple projects. Effectively led a team of specialized content creators, trainers and product owners to significantly increase engagement within a 3,000-person volunteer network, resulting in a reach of 19,000 group participants. Oversaw the offerings of multiple sites and teams, effectively enhancing in-person and online experiences by standardizing 80% common and 20% custom tailored within the first year of my tenure.



Fifth Third Bank

• United States
• Financial Services
• 700 & Above Employee

• Systems Operations Analyst

  • Dec 2010 - Feb 2014

  Effectively managed a cross-functional team to ensure 100% application uptime and ensured smooth operations of the system. Served as a liaison between enterprise teams, effectively supporting 26 commercial wholesale applications on Windows frontend/backend, and successfully implementing software releases to ensure smooth operations. Led after-hours and on-call support as required, ensuring 24×7×365 availability for production support in a Tier III discipline, to minimize system downtime and ensure smooth operations



Gerner & Kearns Co. LPA

• United States
• Legal Services
• 1 - 100 Employee

• IT Manager

  • Jan 2007 - Dec 2010

  "Gerner & Kearns was a real estate and creditor's rights law firm that performed residential and commercial real estate services." Led a team responsible for maintaining the firm's infrastructure, managing the service desk, and overseeing the development and upkeep of the company's website Led the implementation of virtualization technology on Apple Mac OS X servers, consolidating 15 physical servers to just 5 Xserves in the data center. Effectively managed hardware and software projects to achieve cost savings of $500,000 upfront and $2.5 million in licenses for the real estate law firm, while also leading the introduction of new features to enhance business processes and overall efficiency.



Integrity Solutions Group

• United States
• Computer Networking Products
• 1 - 100 Employee

• Information Technology Engineer

  • Mar 2004 - Jan 2007

  "ISG specialized in installation, service, & ongoing computer support for oral & maxillofacial surgery practices across the nation." Implemented and maintained IT networks for 96 Oral and Maxillofacial Surgeons practices across the United States. Provided technical support for both clients and internal personnel, successfully resolving 90% of tickets within one business day for a total of 200 practices. Demonstrated expertise in the company's products and kept up-to-date on market trends and competitive products.