Experience

Northern Marine Group

• United Kingdom
• Maritime Transportation
• 200 - 300 Employee

• Senior Infrastructure & Network Analyst

  • May 2023 - Present

  Clydebank, Scotland, United Kingdom



Ayrshire College

• United Kingdom
• Professional Training and Coaching
• 300 - 400 Employee

• ICT Technician Servers & Systems

  • Aug 2021 - May 2023



The Glasgow School of Art

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Senior Network Support Officer

  • Jun 2013 - Feb 2021

  Glasgow, United Kingdom Key role to maintain appropriate levels of network performance and security to meet the requirements of the Glasgow School of Art. Deliver professional ICT services, both network and client side, undertake technical network and infrastructure support based on a VMware, Cisco and Microsoft environment.



Terex Corporation

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Service Delivery / IT Site Lead

  • May 2011 - May 2013

  Motherwell, United Kingdom Service Delivery/Site Lead reporting to the head of IT. Responsible for managing all hardware and software systems ensuring the smooth running of all IT on-site services.

• IT Systems Support

  • May 2008 - May 2011

  Motherwell, United Kingdom I.T Systems Support reporting to IT manager. Responsible for installing, repairing and providing assistance with on-site IT systems and processes. Worked closely with the local user community of over 200 users to ascertain IT requirements and offer suitable solutions.



SMART Modular Technologies

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• IT Systems Support - Team Lead

  • May 2007 - May 2008

  East Kilbride Responsible for UK deskside support team (Level 1 to Level3) with support issues from Brazil, Puerto Rico, Dominican Republic, California, Tewksbury, China, Penang, Korea and Sydney.

• IT Systems Support

  • May 2006 - May 2007

  East Kilbride A 24/7 direct call resolution centre. Responsible for AD management, account creation and deletion, mailbox setup, scripts for local mapped server drives. Ensure smooth call handling and resolution. Update with global on-site teams IT teams.



John G Russell (Transport) Ltd (Russell Group)

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Information and Communication Support

  • May 2000 - May 2006

  Glasgow, United Kingdom Responsible for installing, repairing and providing assistance with on-site IT systems and processes. Support IBM AS400, MS exchange and mixed windows/unix environment.