Experience

Impact MHC Management, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Senior Help Desk Technician

  • Apr 2019 - Present



Multifamily Support Services (MSS)

• 2725 S. Industrial Hwy, Suite 150, Ann Arbor, MI 48104

• Helpdesk Technician

  • Jan 2017 - Apr 2019



AUTOMATED DATA PROCESSING LTD

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• IT Ops Control Specialist I

  • Aug 2013 - Oct 2016

  Perform Change Management steps which include tasks such as system backups, OS patching to various platforms, scheduling enables and disables for system monitoring, service restarts for various products and gathering system logs Create and distribute Critical Incident Notifications to internal groups Complete various requests from other internal groups which includes tasks such as gathering and interpreting monitoring history reports, case history investigation, server issue investigation over multiple operating systems and correcting and editing Event Action Plans for various products Troubleshot incidents reported via CASD using predefined workarounds provided or approved by a product’s Technical & Application Management Team Chaired outage calls for single and multi-client Critical Incidents Show less



Barracuda

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Teir II Technical Support Engineer

  • Aug 2011 - Aug 2013

  Training and escalation support for technical support staff Help desk phone support; Setup and deployment of Barracuda products Troubleshooting of network and email related issues Training and escalation support for technical support staff Help desk phone support; Setup and deployment of Barracuda products Troubleshooting of network and email related issues



Saturn of Ann Arbor

• Ann Arbor, MI

• Sales Consultant

  • Mar 2004 - Nov 2009

  Internet Manager/Sales Consultant – Primary responsibilities of contacting potential customers, marketing the Saturn products, financial promotions, cold calling, and closing car sales transactions. Internet Manager/Sales Consultant – Primary responsibilities of contacting potential customers, marketing the Saturn products, financial promotions, cold calling, and closing car sales transactions.



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Senior Electronics Intelligence Analysis

  • Nov 1994 - Feb 2004

  Assigned to oversee and supervise 15 military and 6 civilian contract personnel. Developed and maintained a tracking system to monitor mandatory training, physical fitness test and other requirements for 236 personnel. All requirements met on time with full accountability. Assisted in the coordination and execution of eight extremely sensitive projects. Selected by HQ Operations office to provide briefings and equipment demos to senior military and civilian personnel based on ability to take detailed issues/processes and present them in layman’s terms. Show less