Experience

PlainsCapital Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Vice President

  • Feb 2017 - Present



Clean-A-Bin

• Operations Manager

  • Nov 2014 - Feb 2017

  • Create routes and schedules for cleaning • Responsible for building strong customer relationships • Support owner with marketing and sales campaigns • 100% customer retention and satisfaction • Streamlined cleaning routes so they are more efficient • Create routes and schedules for cleaning • Responsible for building strong customer relationships • Support owner with marketing and sales campaigns • 100% customer retention and satisfaction • Streamlined cleaning routes so they are more efficient



Capital One

• United States
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Nov 2011 - Nov 2014

  • Talent Acquisition, Talent Management, Training and Learning and Development, and Employee Relations • Championed a customer centric culture and owned service and operational excellence for the branch • Oversaw sales, service, financial and compliance standards, and operational performance of the branch • Directly managed platform staff, including career development, performance management and recognition • Managed day-to-day sales efforts in the branch through coaching, training… Show more • Talent Acquisition, Talent Management, Training and Learning and Development, and Employee Relations • Championed a customer centric culture and owned service and operational excellence for the branch • Oversaw sales, service, financial and compliance standards, and operational performance of the branch • Directly managed platform staff, including career development, performance management and recognition • Managed day-to-day sales efforts in the branch through coaching, training and learning, while delivering on sales volumes and revenue targets • Developed and maintained profitable partnerships with other lines of business, such as Human Resources, Business Bankers, Financial Advisors and Mortgage Lenders • Championed the district for Home Equity loans and Small Business • Consistently met a score of 95% on customer service surveys • Met customer retention targets all 3 years • Low turnover rate. 1 employee quit in 3 years • Met referral targets to other lines of business, such as Financial Advisors and Mortgage Lenders

• Assistant Branch Manager

  • Sep 2008 - Nov 2011

  • Oversaw, and was responsible for, the day-to-day operations of the branch • Assisted Branch Manager in day-to-day sales activities • Ensured employees adhered to all policies and procedures • Responsible for monthly/quarterly/annual audits • Successfully lead an effort to partner with local businesses to open accounts for their employees • Strengthened employee relationships and morale • Scored 93% or higher on all annual audits • Branch exceeded sales goals in all 3… Show more • Oversaw, and was responsible for, the day-to-day operations of the branch • Assisted Branch Manager in day-to-day sales activities • Ensured employees adhered to all policies and procedures • Responsible for monthly/quarterly/annual audits • Successfully lead an effort to partner with local businesses to open accounts for their employees • Strengthened employee relationships and morale • Scored 93% or higher on all annual audits • Branch exceeded sales goals in all 3 years

• Relationship Banker

  • Jun 2006 - Sep 2008

  - Built strong customer relationships. - Opened accounts and Processed loan requests. - Took on management responsibilities as needed.

• Teller

  • Aug 2001 - Jun 2006

  - Supervised Saturday morning shifts. - Processed customer transactions